Ashley HomeStore | Mississauga, ON L5V0B5

***DO NOT GO TO THIS SHOP IF YOU HAVE LOVE FOR YOUR MONEY*** My experience with Ashley Furniture has been nothing short of infuriating, and I strongly regret ever purchasing from them. We bought a bed and a cabinet, and during delivery the movers **damaged my brand‑new floor**, which had been installed just **two days** earlier. The delivery team arrived without the proper equipment, couldn’t get their dolly into the house, and ended up dragging extremely heavy furniture across the floor. They even removed the cardboard protectors *inside the truck* instead of using them to protect the flooring. To make matters worse, the delivery team **never performed a pre‑delivery inspection**. They walked straight into the house with the furniture. But the moment they noticed the damage they caused, they suddenly took photos and later submitted them as if the floor had been damaged *before* they arrived. This was blatantly false and incredibly dishonest. Communication was another major issue. The delivery team **did not speak English** and repeatedly spoke to me in a foreign language in a rude and dismissive manner, making the entire situation even more stressful and unprofessional. When I reported the damage, customer care initially claimed they would escalate it to the delivery office management and that someone from the delivery center would call me. That story quickly changed — suddenly only the customer care team would communicate with me, and the delivery team simply **denied the claim**. Despite the floor being brand new and the damage happening right in front of them, Ashley sided with the delivery team without any real investigation. After **weeks** of back‑and‑forth, Ashley’s customer service dismissed the issue entirely and told me that if I wanted the floor repaired, I should “go take legal action.” No accountability, no responsibility, no willingness to help. I then contacted the store where I purchased the items, and they were equally unhelpful. They claimed that once the items are picked up for delivery, they have **no liability** and can’t do anything — including the salesperson, Aman Baja, who sold me the items. Essentially, if the delivery team denies your claim, **you’re completely on your own**, no matter how legitimate your complaint is. This experience has shown me that Ashley Furniture’s customer care and store support offer **zero protection** for customers when something goes wrong. If the delivery team refuses responsibility, Ashley will simply wash their hands of the situation. I strongly advise others to think twice before buying from them. **And if you think I’m exaggerating, just do a quick Google search. There are Reddit threads, Facebook groups, and countless posts from customers who’ve gone through the exact same thing. I wish I had seen them before making my purchase. Please do your own research before going to Ashley’s — it might save you from the headache I’m dealing with now.**

***DO NOT GO TO THIS SHOP IF YOU HAVE LOVE FOR YOUR MONEY*** My experience with Ashley Furniture has been nothing short of infuriating, and I strongly regret ever purchasing from them. We bought a bed and a cabinet, and during delivery the movers **damaged my brand‑new floor**, which had been installed just **two days** earlier. The delivery team arrived without the proper equipment, couldn’t get their dolly into the house, and ended up dragging extremely heavy furniture across the floor. They even removed the cardboard protectors *inside the truck* instead of using them to protect the flooring. To make matters worse, the delivery team **never performed a pre‑delivery inspection**. They walked straight into the house with the furniture. But the moment they noticed the damage they caused, they suddenly took photos and later submitted them as if the floor had been damaged *before* they arrived. This was blatantly false and incredibly dishonest. Communication was another major issue. The delivery team **did not speak English** and repeatedly spoke to me in a foreign language in a rude and dismissive manner, making the entire situation even more stressful and unprofessional. When I reported the damage, customer care initially claimed they would escalate it to the delivery office management and that someone from the delivery center would call me. That story quickly changed — suddenly only the customer care team would communicate with me, and the delivery team simply **denied the claim**. Despite the floor being brand new and the damage happening right in front of them, Ashley sided with the delivery team without any real investigation. After **weeks** of back‑and‑forth, Ashley’s customer service dismissed the issue entirely and told me that if I wanted the floor repaired, I should “go take legal action.” No accountability, no responsibility, no willingness to help. I then contacted the store where I purchased the items, and they were equally unhelpful. They claimed that once the items are picked up for delivery, they have **no liability** and can’t do anything — including the salesperson, Aman Baja, who sold me the items. Essentially, if the delivery team denies your claim, **you’re completely on your own**, no matter how legitimate your complaint is. This experience has shown me that Ashley Furniture’s customer care and store support offer **zero protection** for customers when something goes wrong. If the delivery team refuses responsibility, Ashley will simply wash their hands of the situation. I strongly advise others to think twice before buying from them. **And if you think I’m exaggerating, just do a quick Google search. There are Reddit threads, Facebook groups, and countless posts from customers who’ve gone through the exact same thing. I wish I had seen them before making my purchase. Please do your own research before going to Ashley’s — it might save you from the headache I’m dealing with now.**

We had an excellent experience purchasing the furniture, and a big part of that was thanks to Rezwan. Rezwan was outstanding from start to finish — knowledgeable, patient, and genuinely focused on helping us make the right decision rather than just making a sale. He took the time to walk us through the details of the furniture quality, materials, and options, answered all our questions honestly, and never made us feel rushed or pressured. His professionalism and attention to detail really stood out. We also want to acknowledge Harsh, the Sales Manager, who was very supportive and ensured everything went smoothly. It was clear there’s a strong team culture in the store, and that leadership reflects in the overall experience. Lastly, credit to all the floor staff — everyone was courteous, helpful, and welcoming, which made the entire process comfortable and stress-free. Overall, a great buying experience. If you’re shopping here, ask for Rezwan — highly recommended.

Best man ever for best advise on buying excellent quality furniture

The customer service at this location was incredible! We had the pleasure of being helped by an employee named Aman, who patiently supported us and answered all our questions about the potential purchases we were making. He helped us understand the pros and cons of each decision as well as made recommendations based on our requirements. Overall, the shopping was great!

Wonderful selection that will fit most of the connoisseur tastes. Good service by Rezwan and Arshdeep. Would be coming back here again.

Amazing service, communication and smooth purchase process with Shamona and Arsh! We cannot wait to receive our furniture!

Manager Sean here was extremely accommodating and helpful, I had an issue returning an auger which I was told by employee is returnable if size is not incorrect. Sean was able to help me out and honor their word. Great customer service.

Great customer service, delivery was excellent. Communication through out the process was timely.