Ashley HomeStore | Mississauga Ashley Clearance Centre, ON L5R 3G3

UPDATE: Based off my experience, a customer service representative (Jason) reached out to discuss possible options to solve my issue. I appreciate the empathy he showed and that he took the time to listen and understand what I was frustrated about. 1 star less than 5 because I didn't get to receive the product I wanted, but otherwise Jason's approach has definitely improved my experience. Thank you. My experience is currently a nightmare. I visited the store and purchased an "as is" model of a king bed frame on Jun 21. It was supposed to be delivered on Jun 28. On Jun 27, I received a message stating that the headboard was damaged upon arrival at the warehouse, and that my delivery had to be re-scheduled. I received no communication regarding this damaged headboard, but continued to receive regular texts asking to reschedule my delivery. I called to inquire about this a 2-3 days after my canceled delivery to inquire about the headboard, and I was told by Guest Care that someone would call me with an update within 24-48hrs. Nothing was communicated within that timeline. I called again today (Jul 3), and found out that my order was canceled completely because the headboard could not be fixed. Nothing had been communicated to me about this cancelation, and I had actually continued to receive text regarding rescheduling my delivery up until I called to check in about the headboard. When I asked about my payment and refund, they told me that sales were final sale. This BOGGLED my mind, because how can I be charged for something that did not even reach my home? I understood that the item was final sale, but I did not accept responsibility of any damage/delays/issues on the supplier end. I found this so unbelievable and called the store. I was told by the representative that this "no refund" rule was their policy, and that I am free to come into the store to pick an alternate item. She could not tell me what they'd do if I couldn't find an acceptable replacement. This is so unacceptable and I would not recommend this store to anyone else because of this experience. Who would take a gamble like this - to be told that I have paid in full for an item that I didn't even receive, and would not be reimbursed for damages that occurred prior to delivery? Preposterous and horrible experience as a customer. I will be going in to the store in the next few days to see if I can resolve this issue, and will post an update afterwards. I hope others see this and take this as a word of caution when dealing this provider.

Friendly staff and service. I think every Thursday they get new discounted stocks. So feel free to check out that Day.

Probably the easiest smoothest purchase we have made. Would highly recommend the Matheson outlet store.

Staff was friendly, offered water which was appropriate because it was a very hot day and assisted in a professional.

Priya was very helpful and patient with us. Excellent customer service. Looking forward to receiving our recliner and enjoying many relaxing hours in it.

Good service. Professional and friendly. Terms of sale and bill of sale explained fully. Would recommend Ashley Outlet to others