Ashley HomeStore | Saskatoon, SK S7T0B4

Nick Dent has always aided my wife and I to the products we needed. He would take his time with us and explain all the options good and bad. Nick always did his best to give us the best price possible and up sell what he thought would benefit us. Nick Dent is truly a great Ambassador for Ashley.

My rating is lower only because of the delivery process and time. I absolutely love the green sofa I ordered. I am mostly satisfied with the bed, but I had to downgrade to get one delivered sooner. To be fair, on the day of my purchase, the power was out at the store so this may be why the sales rep did not provide me with delivery details. I was clear with him that I was moving from another province and had no furniture so I expected delivery in two weeks. At no point did he said that this would not be possible. That didn’t happen. The bed arrived three weeks after purchase; the sofa took three months. The delivery for the sofa was delayed because I received one-day notification and I knew I wasn’t going to be at home. I called to reschedule but was told I now had to wait three more weeks. The next delivery was cancelled 15 minutes before the delivery timeframe by the store. When I phoned to ask why, I was told the sofa was damaged. The date proposed for the next possible delivery was while I was out of province so another two weeks passed before I finally received the sofa. I will say that the people I spoke with at customer service on multiple occasions were very pleasant and apologetic. Ultimately, I received a partial refund that I am satisfied with, including no delivery fee. I chose Ashley because I wanted to support a Canadian business.

We recently purchased a couch and a dining table from Ashley, and we had a great experience with our sales representative(Umar). He was very friendly, patient, professional, and helpful throughout the purchasing process. He took the time to answer all our questions and made the experience smooth and pleasant. We haven’t received our couch yet, but so far we’re very happy with the customer service. Thank you for all your help!

Sagar was amazingly patient and kind. He showed me all kinds of price ranges and explained the products very well. Highly recommended!

Nick was a great help in setting me up With furniture for my new apartment. He and his colleague were very helpful in selecting and coordinating styles and colours that will result in a comfortable and stylish home. Thank you Nick and team!

Richard Taylor was my salesperson. He found me exactly what I was looking for. Everything was quick and easy, and this made it painless for someone like me who hates shopping. I'm excited to get my new chair and Ottoman! Thanks Richard!

Absolutely Terrible Experience and After-Sales Service This is hands down the worst experience I have ever had with a furniture retailer. I spent over $10,000 at Ashley HomeStore, and I deeply regret it. The first major disappointment was the quality of the furniture delivered to us. The items we received were far below the quality and standard of the furniture we saw and selected in the store. The finishing on the pieces was extremely poor and did not reflect what we were shown in the showroom. When you spend that much on furniture, you expect the products delivered to your home to look and feel like the products you were sold in the store. We had issues with two of the items immediately after delivery. I went to the store the very next day to report the problems, expecting them to stand behind what they had sold us. Instead, I was directed to contact Guest Care. Since then, I have called Guest Care multiple times and submitted the claim form multiple times, yet I have received no response or follow-up. What makes this even more frustrating is that I paid a significant amount for a 5-year extended warranty on all the items we purchased. I specifically paid for additional protection because I expected that if something went wrong, Ashley would be there to address it. Instead, getting someone to even respond has been an exhausting process. I also emailed the sales representative who sold us the furniture. He never responded. The contrast is extremely disappointing: there was plenty of attention when we were making a $10,000+ purchase, but once the sale was completed and we needed help with the products we received, the level of customer service completely disappeared. This is not acceptable! I even discussed my experience with a family friend, and they shared their own negative experience with Ashley. Unfortunately, hearing a similar story made me question whether this was simply an isolated experience. I deeply regret patronizing Ashley HomeStore. For a purchase of this size, customers should be able to expect quality products, accurate representation of what they are purchasing, responsive customer service, and a company that stands behind its products and warranties. My experience has fallen short on all of these fronts. Ashley HomeStore has completely lost my trust. I will never purchase anything from them again. If you are considering spending a significant amount of money here, look very carefully at the quality of what is actually delivered and consider what your experience might be if you need help after the sale. I am giving 1 star because I can’t give zero. UPDATE TO MY ORIGINAL REVIEW Following my original review, Rose from Ashley HomeStore reached out to me and took the time to understand the issues we had with our furniture. After I explained everything and shared the pictures and videos, she offered to replace the faulty items. She also arranged a refund for the console we returned, and handled everything professionally. Rose was exceptionally polite, responsive, and easy to communicate with. She made a genuine effort to resolve our concerns, and I sincerely appreciate her professionalism. I honestly wish I had dealt with her from the beginning.

It was a wonderful experience visiting the Ashley Saskatoon branch. All of the furniture is high quality, and the showroom is beautifully presented. Jot was incredibly helpful and provided excellent customer service throughout our visit. Kudos to Abby as well for the great assistance. We’ll definitely be back!