Ashley HomeStore | Saskatoon, SK S7T0B4

Extremely disappointing product quality and absolutely terrible customer service. We purchased a dining table from Ashley’s HomeStore less than a year ago, and already the tabletop has started bubbling. For a table that hasn’t even lasted a year, the quality is incredibly disappointing. Unfortunately, the experience trying to get it repaired has been even worse than the product itself. We’ve spent MONTHS trying to get this issue resolved, and it’s been one frustrating experience after another. Initially, we were told someone would come to our home to repair the table. Two days before the scheduled appointment, we were suddenly informed that this wasn’t the case and that they actually needed to take the entire table back with them. As a family of six, our dining table isn’t exactly something we can go without. We had to cancel the appointment, and because of that cancellation, we were told we’d have to go through the entire booking process again. We waited for someone to contact us to reschedule. Nothing. No follow-up, no communication, absolutely nothing. We eventually had to reach out ourselves and start the entire process all over again. And what happened? We were once again told that someone would come to our home to complete an in-house repair. Once again, that turned out not to be true. After all the back-and-forth, we finally managed to confirm a pickup date to have the table taken back to their warehouse for repair. We were originally told the process would take approximately one week and that the table would then be delivered back to us. The night before the scheduled delivery, we received a text message telling us that the table wasn’t ready after all and that delivery wouldn’t be happening. Since then, we’ve called multiple times simply trying to get an update. Every single time, we seem to get the same scripted responses: * “It needs to be inspected.” * “It’s not ready.” * “It needs to dry.” * “Someone will contact you with an update the next business day.” We’ve been told multiple times that someone would follow up the next business day. Three separate times, we’ve received absolutely no follow-up. Today, we called AGAIN, only to be told that we won’t have another update until Thursday because the delivery truck isn’t scheduled to be in our area until then. They can’t even give us the option of picking the table up ourselves. At this point, it’s honestly ridiculous. A table that started falling apart in less than a year has turned into months of chasing customer service, repeating the same conversations, receiving conflicting information, dealing with missed expectations, and having to constantly initiate contact ourselves. We’re a family with four kids. Having a proper dining table is part of everyday family life. Being left without one for this long, with no clear timeline and practically zero proactive communication, is unacceptable. Ashley’s needs to seriously reconsider both the quality of the furniture they’re selling and the way they handle customers when something goes wrong. Things can break. We understand that. That’s why warranties and customer service exist. But how a company handles a problem says a lot more about them than the problem itself. Unfortunately, Ashley’s has failed on both fronts. Crappy table. Crappy customer service. Crappy overall experience. We absolutely would not recommend Ashley’s HomeStore, and we certainly won’t be rushing back to purchase anything else from them.

Wonderful service and we love the furniture. Jot was very knowledgeable and thorough with all details from sales to setting up our delivery!

Excellent service. Sagarr is very professional and polite person. Very knowledgeable and care for his customers!

Not Costco.

Nick Dent has always aided my wife and I to the products we needed. He would take his time with us and explain all the options good and bad. Nick always did his best to give us the best price possible and up sell what he thought would benefit us. Nick Dent is truly a great Ambassador for Ashley.

My rating is lower only because of the delivery process and time. I absolutely love the green sofa I ordered. I am mostly satisfied with the bed, but I had to downgrade to get one delivered sooner. To be fair, on the day of my purchase, the power was out at the store so this may be why the sales rep did not provide me with delivery details. I was clear with him that I was moving from another province and had no furniture so I expected delivery in two weeks. At no point did he said that this would not be possible. That didn’t happen. The bed arrived three weeks after purchase; the sofa took three months. The delivery for the sofa was delayed because I received one-day notification and I knew I wasn’t going to be at home. I called to reschedule but was told I now had to wait three more weeks. The next delivery was cancelled 15 minutes before the delivery timeframe by the store. When I phoned to ask why, I was told the sofa was damaged. The date proposed for the next possible delivery was while I was out of province so another two weeks passed before I finally received the sofa. I will say that the people I spoke with at customer service on multiple occasions were very pleasant and apologetic. Ultimately, I received a partial refund that I am satisfied with, including no delivery fee. I chose Ashley because I wanted to support a Canadian business.

We recently purchased a couch and a dining table from Ashley, and we had a great experience with our sales representative(Umar). He was very friendly, patient, professional, and helpful throughout the purchasing process. He took the time to answer all our questions and made the experience smooth and pleasant. We haven’t received our couch yet, but so far we’re very happy with the customer service. Thank you for all your help!

Sagar was amazingly patient and kind. He showed me all kinds of price ranges and explained the products very well. Highly recommended!