Ashley HomeStore | Saskatoon, SK S7T0B4

Richard Taylor was my salesperson. He found me exactly what I was looking for. Everything was quick and easy, and this made it painless for someone like me who hates shopping. I'm excited to get my new chair and Ottoman! Thanks Richard!

Nick is a cool dude. No pressure just assistance 🙌🏽💯

Service was excellent, people where helpfully and friendly.

Sagar was fun to deal with. He also accommodated our request for distance as we looked around the store, and was readily available when we had a question. We did find exactly what we needed and he explained everything to our satisfaction. He made sure we were well looked after in terms of furniture delivery and set up. He had a great sense of humour, and was humble, too. Thank you, Sagar!

Overall positive experience. It took a week longer to receive our order than expected.

Was promised “white glove” delivery service, the delivery person just dropped it off and left. I called and was told I could get a refund and we’re going to call me back. They did not. In fact the right sectional piece was used and has dirty handprints that I can’t get out. And I did not get the leg Pericles. And did not receive a refund for anything. I wouldn’t recommend going to this to this location, seems like they want to help you purchase but after purchase your on your own. Not very good service when you purchase a 5 piece sectional for $4000.00 upfront.

Great customer service and prices.

Absolutely Terrible Experience and After-Sales Service This is hands down the worst experience I have ever had with a furniture retailer. I spent over $10,000 at Ashley HomeStore, and I deeply regret it. The first major disappointment was the quality of the furniture delivered to us. The items we received were far below the quality and standard of the furniture we saw and selected in the store. The finishing on the pieces was extremely poor and did not reflect what we were shown in the showroom. When you spend that much on furniture, you expect the products delivered to your home to look and feel like the products you were sold in the store. We had issues with two of the items immediately after delivery. I went to the store the very next day to report the problems, expecting them to stand behind what they had sold us. Instead, I was directed to contact Guest Care. Since then, I have called Guest Care multiple times and submitted the claim form multiple times, yet I have received no response or follow-up. What makes this even more frustrating is that I paid a significant amount for a 5-year extended warranty on all the items we purchased. I specifically paid for additional protection because I expected that if something went wrong, Ashley would be there to address it. Instead, getting someone to even respond has been an exhausting process. I also emailed the sales representative who sold us the furniture. He never responded. The contrast is extremely disappointing: there was plenty of attention when we were making a $10,000+ purchase, but once the sale was completed and we needed help with the products we received, the level of customer service completely disappeared. This is not acceptable! I even discussed my experience with a family friend, and they shared their own negative experience with Ashley. Unfortunately, hearing a similar story made me question whether this was simply an isolated experience. I deeply regret patronizing Ashley HomeStore. For a purchase of this size, customers should be able to expect quality products, accurate representation of what they are purchasing, responsive customer service, and a company that stands behind its products and warranties. My experience has fallen short on all of these fronts. Ashley HomeStore has completely lost my trust. I will never purchase anything from them again. If you are considering spending a significant amount of money here, look very carefully at the quality of what is actually delivered and consider what your experience might be if you need help after the sale. I am giving 1 star because I can’t give zero. UPDATE TO MY ORIGINAL REVIEW Following my original review, Rose from Ashley HomeStore reached out to me and took the time to understand the issues we had with our furniture. After I explained everything and shared the pictures and videos, she offered to replace the faulty items. She also arranged a refund for the console we returned, and handled everything professionally. Rose was exceptionally polite, responsive, and easy to communicate with. She made a genuine effort to resolve our concerns, and I sincerely appreciate her professionalism. I honestly wish I had dealt with her from the beginning.