Ashley HomeStore | Saskatoon, SK S7T0B4

Extremely disappointed with Ashley Furniture. I will NEVER shop here again. When we bought our couch, the salesperson spent the entire time telling us how amazing it was, how it used new technology, and how it was built to last. He even had us complete his “sleep expert” review in exchange for a supposed discount, only for us to find out the exact same promotion was already advertised throughout the store. When we called him out, he acted like he didn’t realize. We were promised the couch in about 2 weeks. It took over a month. When it finally arrived, it had stains on it. About a year later, the main wooden frame completely snapped. Getting help from Ashley was almost impossible, so I ended up fixing it myself. About 8 months later, the entire webbing/support system ripped apart, leaving part of the couch with no support. The seams and zippers are also coming apart. I contacted Ashley again and was transferred around repeatedly, with nobody seeming to know what to do. I was eventually told replacement parts could be ordered and a technician would come repair it. Now I’m being told I could be waiting MONTHS while I have a couch that is literally falling apart. After everything we were told about the quality and durability of this couch, this is completely unacceptable. The worst part isn't even that it broke — it's how difficult and frustrating Ashley has made getting help. Terrible experience from beginning to end. Save yourself the headache and shop somewhere else. I know I will NEVER buy from Ashley again.

We went there as we had 250 dollar credit for not using our warranty after spending 3 grand plus. once there staff were lazing on the furniture and when we spoke to someone about using our credit we were then informed that we could only use it if we spent 1,000 dollars or more. What a joke will never go in there again or spend another dime in ashley stores again. Very poor service

Prices above average...need to order in.......2- 4 weeks .....maybe more.....

Good as usual

The management team was very humourous and professional while exercising a very high degree of empathy in satisfying our needs. Light refreshment was also provided. Definitely a five star company!

I bought a chair at Ashley. Brought it home. Set it up. Realized within minutes of setting it up that the quality was extremely poor. Called the number on the receipt to return it immediately, only to realize that there was a 10% restocking fee. Very poor experience.

My experience was good overall but Abby was one of the most unpleasant experiences I have had in recent memory, she was short tempered and incredibly snippy, and very rude to her staff. What really shocked me was the fact that she was berating her staff in front of the customers. After having disagreements with her employees about timed bathroom breaks, she threatened to send them home, which I found incredibly alarming. I’m no expert in labour law, but I sincerely doubt you can do that, she seemed like a huge control freak. I would avoid her if need be.

Delivery delayed after a promise of delivery within 2 weeks. First delayed due to forgetting to ship part of it, but agreed to deliver the sections that were shipped in. Confirmed delivery, booked off work to be available, then a text message notifying it was cancelled. Now I don't even have a timeline for when I will eventually get my $4,200 sectional. Terrible customer service and disorganization. Shop elsewhere if you want to actually get what you have unfortunately already paid for.

Nick is such a great man to deal with! I recommend everyone going to see him at Ashley in Stonebridge.

update. we had a great repair guy in. he replaced both metal parts (notice that one is again grinding on something. The seat sagging is not as bad after the new quality seat cushions were put in but once that leather sags.... well nothing will help it. dont believe sales people that say it wont stretch.... Lots of details given by salesman (he was very personable) were not correct. Power reclining loveseat doesn't come apart into three seat sections.will require paying extra to get a mover to unbolt it when we move or sell it to get it out the door. Sitting on about a week and seats already look saggy which we were assured would not. Have to keep blanket on it. Might as well have kept our old power reclining sofa as exact issues. Ready for pick up day changed several times. Though my screen shot did not have any specific details we suddenly had to get the financing (which we did not need) to save the minimal bonus discount we assume we got. Were told zero administration fee but yep.. $35. Warranty is not straight across use in store if never used but requires $1,000 full price purchase. Also purchased floor model coffee table set at great price... The tempered glass has a mottled look to it on one side table and obviously something has happened to it. Hopefully it will not shatter even though we use coasters. Not noticeable in store since covered with a lamp and decor items.