Ashley HomeStore | Saskatoon, SK S7T0B4

Went in to look at some dining room suites and ended up buying one. Was told it will be in by mid September which was good with us. But on September 6th we received a email that our order would be delivered on September 11th. which surprised us but great. So we cancelled our Long weekend get away with friends and had to lose some money for cancelling our rooms but we were getting our new dining room suite. So we stayed home all day Friday & Saturday . I finally got fed up and texted our salesperson and he said oh that's AI generated and we shouldn't have believed it we should have listened to what he said. So i asked why would his company send out wrong information and again it was AI generated but his manager was going to look into it. So now I'm very disappointed with this purchase and how it was handled so i said lets just cancel my order and we will go somewhere else. The salesperson tried to talk me out of it by offering me a $100.00 discount and i just said reimburse my credit card. So i went in on September 7th and he said it would be 3-5 business days for it to show up on my card. I texted him on September 14th and was told that someone form head office would call me on that day or the next day still no call and no return on my credit card . it's now September 15th and still waiting . Very Very Poor way to run a business !!!! Would Not Recommend !!!!!

Never buy from Ashley's! Not only did they fail to deliver my couch twice, on the third attempt, the couch did not fit into my apartment building after being ensured by the salesperson they would have no trouble moving the couch in. I have been left without somewhere to sit for over a month now, and have taken three days off work for all these failed deliveries. Futhermore, the store suggested they deliver the matching ottoman I ordered, come to find out now that I wont be allowed to return it. Very disappointed in their customer service. My local store was no help and would only beat around the bush when I asked for an honest answer. When I phoned the customer service line, the worker was very short with me and could not offer me any compensation besides free delivery for all the inconvenience. When I attempted to return the couch, all that could be offered was a store credit or my money back with a percentage going back to the company. All I want is my money back and this nightmare to be over! I was never planning on writing a review but Ashley Furniture has been one of the hardest companies to deal with.

I am dealing with Nick in Saskatoon and he is being super with his customer service. I and my wife have spoken with Ashley head office over the past year and they are stalling every which way that they can. It is getting frustrating trying to use the insurance we purchased on the furniture that we bought. Once again thanks to Nick for your help.

Nick is really nice

We really enjoyed purchasing our bedroom furniture from Ashley’s. The website was terrific and easy to navigate and then our in person experience with Prince was great. He corresponded with me online so professionally and timely after our initial in store visit, and then he drew up a competitive quote before we made our purchase. It was seamless and enjoyable doing business with Ashley’s. Thank you!

★★★★★ We had an excellent experience at Ashley Saskatoon. A special thank you to Nick, who was exceptionally patient, polite, professional, and supportive throughout our purchase. He spent several hours helping us choose the right furniture and made the entire experience very pleasant. We also sincerely appreciate Abby, the store manager, for her kindness and support in helping us get a great deal. We were very impressed with the quality of the furniture and the respectful, welcoming atmosphere of the store. Outstanding customer service and a truly five-star experience. Highly recommended!

I was able to do my research on-line and also find the physical product in store. Exactly how I like to shop.

Would not recommend Ashley furniture, just go get what you want somewhere else. Overall it has been a frustrating and annoying experience. We tried to plan ahead of moving, almost a month in advance of moving, to get a couch delivered the day we moved because we thought it would be nice to have it ready to go. I'm not going to name the sales associate who unfortunately was the one we stumbled upon, but they were incredibly pushy and made the simple process of getting a couch in our new place so much more annoying than it had to be. This particular sales associate also said "I'm going to add a dining room table to your order" without us mentioning a need for one, which was some nerve. The associate also assured us the couch they recommend will fit the dimensions of the house we at the time were moving into. Not only did it not fit, but we had to wait almost 2 months for another one, and pay another delivery fee. I get that all of this isn't the worst possible thing that could have happened, but it was avoidable. The delivery drivers told us that "this happens 90% of the time" and that the sales associates just want to make a sale, so they often don't actually ensure the dimensions work. Guess that part is also on us for not double checking as well and trusting the associate's assurance that it would be fine. We gave the associate the dimensions of the previous owners couch they had in the exact spot we would put ours, and since we hadn't moved into the house yet, that is what we went by. When we ordered a new couch to replace the too big one, we went in person and another associate helped us. That day, we had to phone Ashley Furniture after getting home, to confirm some things, and the very first associate answered and said "why didn't you ask for me when you were here?" He then tried to get us to come back in person to talk over details with him when we tried to ask for the second associate. To ask us to come back when we were already there that day, because we talked to someone else and assumingly that person now gets our sale instead of the first associate, who wanted the sale instead, is some audacity. Aside from the associate, I also tried to call Ashley Furniture to schedule the delivery for the next couch, and they said they were waiting for parts of it to come in and I had to call back another time. They told me the parts would take 2 weeks to arrive. If we had known that when picking out this second couch we probably would have tried to find something else we would get quicker. I'm not sure why I was not able to just schedule the delivery for after when the parts were to arrive though. So now I was able to finally schedule a delivery for the new couch. Again I know this isn't the worst experience ever that anyone could have had; we finally will get a couch that hopefully fits, just two months after we had hoped, but at this point I'm just over it and am going to just stay away from this company in the future.