Ashley HomeStore | Saskatoon, SK S7T0B4

The delivery team did an excellent job, and I have no complaints about their service. Unfortunately, the sales process was disappointing. The salesperson failed to submit the delivery date we had agreed upon and also entered my phone number incorrectly on the invoice by one digit. As the scheduled delivery date approached, I noticed I hadn't received any confirmation. I called to investigate and discovered that no delivery had ever been scheduled and my contact number was incorrect. We eventually arranged delivery for the following Saturday. While the delivery team was excellent, these two mistakes by the salesperson caused an unnecessary delay and inconvenience.

Costly but worth it, good quality(high-end)

Absolutely terrible experience. Since my husband already wrote a review regarding our horrible experience with having our table taken for repairs under warranty, I’m not fleshing it out again. Just know it has been AWFUL. We have been without a table for a lengthy period of time without any meaningful updates, spontaneous and unexplained cancellations of redelivery, and promises from customer service and supervisors that have remained unfulfilled. I have zero trust in this company. Will never purchase from here again. And to anyone who sees the automatic responses that the “owner” is posting under bad reviews, don’t trust it. They are giving a phone number to contact to rectify a situation (to text only) but they won’t bother responding. Both my and my husband have tried for the last week. Do not purchase from this company. They do not care about customers, furniture is low quality, and their warranty process and service is complete trash.

Hi salesman was very helpful And took us to what we were looking for straight away. It was a quick and easy transaction!

We purchased 10,000 dollars worth of furniture back in September and a big reason we went with Ashley is because we were promised a delivery for mid to end of October, sure enough the delivery date was pushed to November 5th. As we approached November I hadn’t heard anything from them about delivery, and only to find out after I contacted them and even got hung up on by customer service that we were only receiving a partial order! After calling them several times to figure out when the rest would be available I was told our table wouldn’t be delivered until December 31st and the final part of our sectional won’t be in the warehouse until November 18th. In the end I’ve said I would pick up the rest of our couch from the warehouse if it can be there by November 14th and that I would like to see if the table could get here sooner than December 31st because I highly doubt there will be delivery’s going out on New Year’s Eve! I’ve been told someone would be in contact with which has not happened, and I am getting tired of having to explain why I’m calling everytime I call, it feels like after I call it goes nowhere. Right now we are regretting our expensive purchase since so far we have only received part of the sectional we bought!

I am very disappointed that Ashley charges a delivery fee, especially when the store is located very close by. I don’t think customers should have to pay extra for delivery under these circumstances. On top of that, my delivery was supposed to take place within two weeks, but it was delayed and did not arrive as promised. Customers should be given a realistic delivery timeframe or an exact delivery date at the time of purchase. This would allow them to plan accordingly and avoid unnecessary inconvenience

Nick was great at helping me pick a sectional for the basement in my new home. He offered wonderful suggestions, pros and cons and in the end of a beautiful section it will be delivered in a couple of weeks.

Extremely disappointing product quality and absolutely terrible customer service. We purchased a dining table from Ashley’s HomeStore less than a year ago, and already the tabletop has started bubbling. For a table that hasn’t even lasted a year, the quality is incredibly disappointing. Unfortunately, the experience trying to get it repaired has been even worse than the product itself. We’ve spent MONTHS trying to get this issue resolved, and it’s been one frustrating experience after another. Initially, we were told someone would come to our home to repair the table. Two days before the scheduled appointment, we were suddenly informed that this wasn’t the case and that they actually needed to take the entire table back with them. As a family of six, our dining table isn’t exactly something we can go without. We had to cancel the appointment, and because of that cancellation, we were told we’d have to go through the entire booking process again. We waited for someone to contact us to reschedule. Nothing. No follow-up, no communication, absolutely nothing. We eventually had to reach out ourselves and start the entire process all over again. And what happened? We were once again told that someone would come to our home to complete an in-house repair. Once again, that turned out not to be true. After all the back-and-forth, we finally managed to confirm a pickup date to have the table taken back to their warehouse for repair. We were originally told the process would take approximately one week and that the table would then be delivered back to us. The night before the scheduled delivery, we received a text message telling us that the table wasn’t ready after all and that delivery wouldn’t be happening. Since then, we’ve called multiple times simply trying to get an update. Every single time, we seem to get the same scripted responses: * “It needs to be inspected.” * “It’s not ready.” * “It needs to dry.” * “Someone will contact you with an update the next business day.” We’ve been told multiple times that someone would follow up the next business day. Three separate times, we’ve received absolutely no follow-up. Today, we called AGAIN, only to be told that we won’t have another update until Thursday because the delivery truck isn’t scheduled to be in our area until then. They can’t even give us the option of picking the table up ourselves. At this point, it’s honestly ridiculous. A table that started falling apart in less than a year has turned into months of chasing customer service, repeating the same conversations, receiving conflicting information, dealing with missed expectations, and having to constantly initiate contact ourselves. We’re a family with four kids. Having a proper dining table is part of everyday family life. Being left without one for this long, with no clear timeline and practically zero proactive communication, is unacceptable. Ashley’s needs to seriously reconsider both the quality of the furniture they’re selling and the way they handle customers when something goes wrong. Things can break. We understand that. That’s why warranties and customer service exist. But how a company handles a problem says a lot more about them than the problem itself. Unfortunately, Ashley’s has failed on both fronts. Crappy table. Crappy customer service. Crappy overall experience. We absolutely would not recommend Ashley’s HomeStore, and we certainly won’t be rushing back to purchase anything else from them.

Delivery delayed after a promise of delivery within 2 weeks. First delayed due to forgetting to ship part of it, but agreed to deliver the sections that were shipped in. Confirmed delivery, booked off work to be available, then a text message notifying it was cancelled. Now I don't even have a timeline for when I will eventually get my $4,200 sectional. Terrible customer service and disorganization. Shop elsewhere if you want to actually get what you have unfortunately already paid for. **update*** the saga continues Naturally the final piece of the couch arrived damaged. After the extensive process of providing pictures and video calls, a technician was scheduled to come out to repair it. Of course, this morning an hour before expected arrival, the technician cancelled due to "truck issues." Now I get to wait 2 weeks, and lose more wages being available for their time window, for them to try again if they feel like showing up. This will be the 5th appointment, either cancelled after confirmation or a partial delivery, to simply get an intact couch I was promised more than 2 months ago. Can anyone afford to lose those kind of wages just to get what you already own? To add to the frustration, no one is willing to discuss the promised "gift card" or compensation because the order is still not closed. It may never be closed at this rate. Even the promised refund of delivery fees is in limbo.