Ashley HomeStore | Woodbridge, ON L4L9C3

perfect detail for the purchase of your new furniture, the attention and the time they give is the best

Came by today with my husband to buy the Maggie Couch. Arman was our sales person. He was very nice, helpful, patient and open to answering all of the questions that we had about the couch. We love the Woodbridge location, all the staff there are very friendly and welcoming. The space is huge & clean. Would definitely recommend others to come to this location and to purchase from here. Will be returning for sure! Thank you so much, Arman.

Made the experience of buying a couch easy and seamless!

This review is not associated with this particular store, however to the company as a whole as this is an online purchase. I honestly can’t say that I’m particularly happy with the service I received from Ashley’s. I know the bed that I ordered will be amazing, so this review isn’t about the quality of the bed, but rather the service. I recently ordered a bed that is very similar to a bed I purchased from Ashley’s around 5 years ago. I also ordered this particular bed as it showed it would be shipped approximately 10 days after the purchase date. About 6 days after the purchase, I receive communication from a representative stating that the bed would not be delivered for a month after the purchase date - noting that ‘it happens, someone else purchased the same bed prior to you and you now have to wait for the next shipment.’ Which is fine, but a whole month later? I would have selected another bed had I known this. The representative then continued and shared that there’s a cancellation fee if I chose to cancel my order, even though the reason for the cancellation was due to their inability to provide the item by the promised date. The representative then continued by saying they could provide me other options that could be delivered sooner, to which I replied that I would like it to look similar to what I purchased as I am trying to match a bed I already own. I then received images that looked NOTHING like what I purchased. Honestly, I’m just disappointed with this service. If you’re willing to wait a month for your order, then definitely go ahead and order your furniture from Ashley’s. If your timeline is more sensitive, I would recommend looking at other sites.

Had an excellent experience with Spencer. He took the time to explain our options and understood our budget. We walked away with a nice and comfy sectional being delivered same week. Great service ***Edit: I've decided to bring it down to 2 stars. The customer service at that location was great. It's the product that we are having problems with. We received a damaged $3000 sectional and it has been a pain to get anyone to have a look at it. I would not recommend purchasing from Ashley Homestore due to quality and lack of communication with the online customer service.

Amazing service from Carlos…. Friendly and professional…. Thank you for the great experience!!