Ashley HomeStore | Woodbridge, ON L4L9C3

Excellent very helpful

If you’re a teen in here trying to browse the furnitures, they’ll kick you out. They only allow adults in here which is weird. As me and my cousin left, the entire staff team gave us dirty looks. IKEA would’ve never done that to their customers and I prefer IKEA and their products anyway. They would’ve been so nice and helpful.

Very attentive yet not pushy. Allowed us to browse at our own leisure. No pressure yet were extremely helpful

Manal was such a huge help! Made our whole experience so easy and quick!

The sales manager Ali and his assistant Manal were great representatives of the company both were very polite. I worked with Ali that act very professional by finding me the right motorized bed frames with the special function that I required including additional multi functions that ivan benefited from them. Also he tried his best to accommodate me with extremely fast delivery and installation within 24 hours. I recommend any customer that needs a professional that understands customer demands to work with Ali. Ashley delivery system is great the monitor there delivery map line up and timing in the most professional way so you know at any time from the early morning what is your deploy status. Delivery persons were polite and careful.

Went in, went to the bathroom, took a Quick look and left. Some salesperson in a color tshirt met me at the entrance and said :” did you see anything you like? Just here to use the toilet?” Note to manager: please fire this guy or tell him to change the toilet paper.

Very disappointed with the service. I placed my order nearly 1–2 months ago, only to find out that delivery may still be another month away. The CSA advised me to call on a specific date, assuring me that they would be able to help. However, I’ve been trying to get in touch ever since and have received absolutely no response. When I finally visited the store in person, instead of receiving assistance or having someone try to resolve the issue, I was told to choose a different bedset in a rather sassy and dismissive tone. The long wait is already frustrating, but the lack of communication and poor customer service have made the experience even worse. I expected better support and accountability, not to be left chasing updates and then treated dismissively when seeking a solution. Very disappointing experience overall. I was able to resolve my issue with another Sales person at Ashley Heartland and definitely not at this store! Ruined my experience for Ashley woodbridge.

Bought a bedroom set which was very nice but so many issues leading up to actually receiving it. Paid for the “white glove” delivery which includes delivery into the room, assembly and removal of garbage. Here were the issues I had 1. upon the first attempt at delivery, they asked us if we had “the hardware”, needless to say I don’t keep furniture hardware handy for my brand new purchases and would expect them to bring whatever is needed since I bought brand new furniture. 2. They tried to deliver us a floor model which was already unboxed before they even took it out of the truck 3. Two of the pieces were damaged, which were sent back 4. Management at the store, customer service and warranty departments were no help, in fact they just blamed each other and no one takes any responsibility. 5. I ended up going to Home Depot and buying $12 worth of nuts and bolts and did the assembly myself. 6. Second delivery attempt, 2 remaining pieces were delivered and the delivery guys were great, except for putting two holes in my wall which I found after they left. Looks like I’ll be patching that up myself as well. Thanks Ashley furniture for the very nice furniture and terrible service. Update: don’t be fooled by these guys, they’ll want to “help” after they get a poor review but when you actually need them they’re just blaming other departments and not taking responsibility.