Ashley HomeStore | Windsor, ON N8X 5E7

I walked in and the young salesperson approached me and asked me what I was looking for. I told him and the color that I was looking for. He brought me back to show me a loveseat that was marked down on clearance. He also was able to price in the delivery/warranty within my price range. He even went out of his way to look up a power bar that I could get on Amazon so that I can use it instead of plugging it into the wall. He went as far as sending the link to my cellphone number. He was pleasant and extremely helpful. I would recommend him if I were to shop or send someone to Ashley furniture. Thank you Hunter. You nailed it!!

Poor customer service. If you’re reading this, I strongly recommend purchasing your home furniture from somewhere else such as The Brick or Tepperman’s. My order got delayed twice, upon calling my sales rep each time he told me he’ll get back to me but I always had to chase him down after hours or even days. Delivery guys were no help either, handled the furniture very roughly off the truck. One of the sofas has its threading already coming out. Manager was pretty rude and encouraged the negative google review as well. First and last time doing business with this store. I’m sure the reply they’re going to give is going to contradict everything I said but what else do you expect 🤷

Our new furniture arrived on time. 🥰 Three men who were very courteous,and respectful of our home. They put floor protectors down as we have a brand new carpet and moved furniture in carefully as the walls are freshly painted. All plastic and cardboard was removed. I would not hesitate buying from this store again. We are very satisfied

Overpriced & Disappointing Experience It’s not one of those cases where you think, “Yeah, it’s expensive, but at least the quality is amazing.” 😂 They show a price of $3,100, then put it “on sale” for $2,500 and advertise it as $600 in savings. Honestly, for that level of quality, I’d say it’s worth around $1,000 at most or even less. The “sale” price still feels extremely overpriced. And the salesperson’s strategy is even more disappointing. They think they have a clever strategy to make a sale, but honestly, it feels more like misleading customers. Once they make the sale, it feels like you don’t even exist anymore. The customer service before the sale and after the sale are completely different. You’re not paying for premium quality—you’re paying a premium price for average quality. Definitely not impressed.

I really loved your products and told my friends about you, giving them your address so they could visit you. Thank you for your kindness and excellent service.

Very good service and professional atmosphere

We purchased this bar and matching chairs from Ashley Furniture because, while they were expensive, we specifically wanted something that was good quality and would last. Unfortunately, the entire experience has been one issue after another, and we still have not received any real resolution. The first time the bar was delivered, the delivery team spent approximately two hours in our garage trying to assemble it, only to discover that the holes did not line up. They eventually contacted their supervisor, who told them there had been a mistake and that this particular bar was not even supposed to be assembled at our home. We had been sent the wrong one, and we were told a replacement would be sent that was already assembled. We then had to wait roughly another four weeks for the replacement. When the second bar was finally delivered, it was already assembled, but it was placed in our garage upside down. We had to get someone else to come and turn it right side up for us. Once we were finally able to remove all of the protective padding, we discovered scratches along the sides. On top of that, the stabilizer/support feet do not even properly touch the ground, which means the bar is not sitting or supporting itself the way it is supposed to. We were also previously told that Ashley Furniture would be taking a significant amount off the purchase price because of the original delivery issue and delay. We were also charged for a warranty that we did not fully realize had been added at the time of purchase. Now that we are actually trying to have an issue addressed under that warranty, we cannot even get anyone to call us back or give us a resolution. We spent a substantial amount of money because we thought we were purchasing quality furniture from a reputable company. Instead, we have dealt with an incorrect delivery, hours wasted trying to assemble the wrong product, another four-week delay, improper delivery of the replacement, visible damage, a structural/support issue, and now a complete lack of follow-up. We might as well have ordered from Temu and saved ourselves the money. At this point, Ashley Furniture has taken absolutely no meaningful steps to rectify the situation. I will be including photos showing the scratches and the stabilizer/support feet that do not properly reach the floor. We are simply asking for this to finally be addressed properly and for Ashley Furniture to stand behind the product and service we paid for.