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Ashley HomeStore | Windsor, ON N8X 5E7
Ashley HomeStore Windsor, ON
Your Local Furniture, Mattress & Decor Store
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Rude staff, called in to speak to store manager about her staff, she’s more pin point about our attitude before leaving the store rather than taking serious about her staff action toward the customers, she even told me not to come back in. She speaks as if I was her workers, very bad experience, might be the worse customer service I received.
From Purchase to Delivery, I have been thoroughly impressed with this company. The service is excellent. I love this sofa. It looks beautiful in my home. It is so comfortable, firm and the perfect size. The pillows that came with it are substantial, beautiful and of exceptional quality!
Good products and very helpful staff
Bought a couch August came in September. It’s now been 5 months trying to get the couch repaired cause they delivered my couch BROKEN. Tried to make me pay a service fee then. Then never sent the parts for my repairs so the technician had to cancel not once but twice.
We purchased bedroom dressers in July 2024. Since then, it has been nothing but a nightmare with this company. The dressers that were delivered had several drawers that didn't close properly so we submitted a claim. It took a month for a technician to come to our home and verify the problem, only to be told that the drawers tracks needed to be changed. It took another two months before the tracks arrived and a technician could come back out to fix the drawers. After changing multiple tracks, the problem wasn't resolved. The drawers STILL didn't close properly. The technician said that the entire dresser had to be replaced. That took another month. When the movers came to exchange the defective dresser with a new one, they damaged our hardwood floor (two long deep scratches at the entrance of our bedroom, only a few feet away from the dresser). We immediately brought it to the movers attention. One of the movers tried to tell us that the scratches could have been there before. We were EXTREMELY insulted by this comment and lack of professionalism regarding this issue. He continued to avoid any responsibility whereas the other mover was more sympathetic. He took pictures of the damaged floor and said that he would report it (which he didn't). He also told me that I had 48 hours to report the damage myself, which I did. Soon after our claim was submitted, with photos as proof, the company sent us an email saying that our claim was denied because the movers said that moving blankets were used throughout the delivery, which is a lie because I was there during the whole process and they did not have the moving blanket when dragging the box in the bedroom. We are appalled by the fact that the company just automatically took the Transportation Department's side without even taking the time to speak to us about the incident. This was the third delivery that the company made to our home over a few months and we would NEVER falsely accuse movers for damage unless they actually caused it. It was only after filing a complaint with the BBB that a company representative finally contacted us, repeating that our claim will remain denied because it's our word against theirs!!! We now have two deep scratches that are very visible on our hardwood floor as a reminder to NEVER shop at Ashley Homestore again. Since telling everyone we know about this incident, we have heard from friends and family similar stories about the lack of quality control and the lack of accountability from the company. STAY FAR AWAY from this company. You WILL regret it!!
Good experience...salesperson (Hevin) was very patient with us.
Good quality
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