Ashley HomeStore | Whitby, ON L1N 9L4

Great

Monica on the sales floor was very helpful in running down the options that we were looking for and keeping our best interests for budget and layout in mind. Good experience overall

Jay was great! He was able to stay within our tight budget and got us the sofa we have been wanting for a while! Thank you Jay

Excellent service! Great setup, timely and efficient!

I recently purchased a dining set from Ashley, when I received the set, I saw many issues such as cracks, broken parts and missing parts to name a few. So, the fun has started for me, I have to call so called Guest Care, being on hold and informing them about the issues. They requested me for photos, sent photos and I was told someone will get back to you. No one got back to me, I had to call again and followed up on my issues- I was told that their technician has ordered the parts, when you received the part, please give us a call to schedule an appointment, technician will come to your home to resolve the issues. I received a small envelope after couple of days and that was the parts I was expecting to receive!!! I called Guest Care, scheduled an appointment. When I showed the technician what I received, he was shocked, then he re-ordered the parts again. The parts have arrived after several weeks, they will come to resolve the issues hopefully. Just wanted to share what I have been faced for couple of months and if you are planning to do any purchase from Ashley, you need to be ready to face the worst guest or customer service. I am really disappointed of their services and this was the first and last purchase from Ashley for me. They deserve no star!

Mike greeted my wife, daughter and I when we entered the store and was very friendly and helpful. Would recommend this store.

A great selection of furniture. Rosanna was the sales representative we dealt with and she was fantastic! She helped us to find the perfect piece we were looking for. Very knowledgeable and professional. Can’t wait to enjoy our new furniture.

This was by far the worst furniture store experience I had. Asked their rep Monica if they can work on the pricing and waive off the delivery charges. She said if my children are in dire need and got no other place, I can ask the manager to look at you and how you look and she may consider it. This was a very disrespectful and inappropriate comment. When reached manager Michelle, Monica told her they are here to see you, Manager while facing her back said I got work to finish and ignored while we were literally 3 steps away. Regardless if you're able to come to a deal, nobody should have to go through such distasteful and distasteful experience. Highly disappointed and will never shop at Ashley's.

Great service all the time. This is why we continue to buy our furniture with you!