Canadian Ashley Stores Are 100% Proudly Owned & Operated by Canadians
Ashley HomeStore | Whitby, ON L1N 9L4
Ashley HomeStore Whitby, ON
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore in Whitby, Ontario at 1650 Victoria Street East! We are conveniently situated just off Highway 401 near Thickson Road, and right by Home Depot. Our team is always ready to share helpful information to ensure your visit is unique and enjoyable. Whether you're looking for great financing options or shopping our latest sales, we have something to fit every style and budget. Our selection includes a wide range of furniture, from top brand mattresses and sectionals to bedroom and dining sets. Plus, our showroom is continually refreshed with new arrivals, so there's always something exciting to discover. As part of The Dufresne Group, one of North America's leading furniture retailers, we are proudly Canadian-owned and operated. We take pride in supporting the Hope to Dream program, which provides beds to children in need. Since we opened in 2016, we have built a reputation for providing flexible service, a knowledgeable team, and exceptional products. If you prefer a more relaxed shopping experience, Tuesday afternoons tend to be quieter. Whether you’re just starting to refresh your home or looking for that perfect finishing touch, we know shopping at Ashley HomeStore Whitby will leave you happy, satisfied, and eager to return.
Very pleasant and fast workers.well done delivery ahead of scheduled date after christmas.thank you
It was a very good experience for this delivery. The folks were very courteous, gentle and professional. The service was absolutely amazing. Thank you.
Very good service. Ian went out of his way in helping with the sofa and chair my sister picked. She got a very good deal with the boxing day sale they are having. Also love their program that if you lye down on one of their beds for 5 minutes they will donate $5.00 towards a bed for a child that doesn't have a bed. More business need to do something like this.
Special thanks for a young lady was very helpful at whitby branch .
Sajid is fantastic. From begin yo end my experience was amazing. I was very hesitant to buy a couch because for me it is a big purchase. However Sajid made it easy and he’s not pushy! There were a few points he made about the size and he was completely right even tho I doubted him at first . Ashley is so easy to do business with I will be doing all my furniture shopping with them !
Product showed up damaged. Had to use an AI chat to get this sorted. Experience in store was good. The damaged product is very disappointing
Very Good. Great sales, great delivery in a tough weather situation.
Long-Time Customer Deeply Disappointed | Finally Issue resolved after 2 months! A Deeply Disappointing 50-Day Experience With No Resolution I’ve been a loyal customer since Feb 2024, but my recent purchase has been extremely frustrating. I ordered a Sealy King mattress set and a clearance adjustable base on Oct 12, 2025. The base was delivered on Oct 22 at an unsafe height, and due to repeated delays, we couldn’t use our bed for over a week. On Oct 31, technicians found the base was also damaged. Despite being initially told that I could exchange the base, a “No Return/Exchange” note was added to my file without my knowledge, causing further delays and confusion. After multiple escalations, Ashley approved an exchange — but delivered the wrong bed on Nov 8, followed by a used and damaged bed frame on Nov 25 instead of the new one promised. Today, more than 50 days later, Ashley still has no clear delivery date for the correct bed frame. The consistent miscommunication, incorrect deliveries, and lack of accountability have caused significant stress for my family, especially with a toddler at home. This is not the level of service expected from a reputable brand. The bed frame was finally delivered after nearly two months of waiting on Dec 10, 2025. While the process involved repeated delays and ongoing issues, I want to acknowledge Rose from Ashley Management and Mackenzie from the Ashley Whitby store for their continued support and responsiveness. They took ownership of the situation, communicated consistently, and ultimately ensured that a brand-new bed frame was delivered as promised. Although the overall timeline was far longer than acceptable, their efforts and follow-through helped bring the issue to a satisfactory resolution!
Awesome customer service. Shawn jumped in and assisted with me getting the right thing
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