Canadian Ashley Stores Are 100% Proudly Owned & Operated by Canadians
Ashley HomeStore | Whitby, ON L1N 9L4
Ashley HomeStore Whitby, ON
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore in Whitby, Ontario at 1650 Victoria Street East! We are conveniently situated just off Highway 401 near Thickson Road, and right by Home Depot. Our team is always ready to share helpful information to ensure your visit is unique and enjoyable. Whether you're looking for great financing options or shopping our latest sales, we have something to fit every style and budget. Our selection includes a wide range of furniture, from top brand mattresses and sectionals to bedroom and dining sets. Plus, our showroom is continually refreshed with new arrivals, so there's always something exciting to discover. As part of The Dufresne Group, one of North America's leading furniture retailers, we are proudly Canadian-owned and operated. We take pride in supporting the Hope to Dream program, which provides beds to children in need. Since we opened in 2016, we have built a reputation for providing flexible service, a knowledgeable team, and exceptional products. If you prefer a more relaxed shopping experience, Tuesday afternoons tend to be quieter. Whether you’re just starting to refresh your home or looking for that perfect finishing touch, we know shopping at Ashley HomeStore Whitby will leave you happy, satisfied, and eager to return.
Driver were helpful and friendly and fast.
Dear Ashley Customer Support Team, I am writing to formally escalate my ongoing issue regarding Service Order #1298729216 for a replacement couch cover. I placed this order in Nov 2025, and it has now been over three months without resolution. Initially, due to an internal/vendor error on Ashley’s side, my payment was not recorded for nearly a month. This required multiple calls and service tickets before it was finally corrected. At that time, I was given a delivery timeline of 2–3 weeks. However, that estimate has now been extended by an additional six weeks(current ETA 31st March), with no clear explanation for the delay. I have been informed that Ashley does not have visibility into the status with the third-party vendor and cannot provide a confirmed delivery date. This lack of accountability and absence of a service-level agreement with your vendor is unacceptable. As a customer who purchased a sofa protection plan in good faith, I find this experience extremely disappointing. At this point, the protection plan feels misleading, as there appears to be no reliable support structure behind it. I request the following: A confirmed and realistic delivery date. Written clarification on the cause of the delay. Compensation or goodwill adjustment for the prolonged inconvenience. Escalation of this matter to a supervisor or regional manager. I look forward to your urgent response.
Awesome people. Near or far make the trip to this Ashley Home store
Excellent variety or furniture. Very good quality. Sales person was very patient and helpful!
Really friendly people and great and stylish products! Calvin, gurmeet and jay were fantastic!
Excellent customer service. Couldn't be happier with the sales team. The delivery went great and I really appreciate how careful and efficient they are. It was a big job with it being a bedroom suite and it went very smoothly.
Shopping in this location was smooth easy and informative. They were very friendly and professional.
Great staff, great store Manager who went out of his way to check in on us. Very personal feeling been there. Was offered bottled water which was a very nice touch. Ended up purchasing some product and the entire experience was an extremely pleasant one.
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