Canadian Ashley Stores Are 100% Proudly Owned & Operated by Canadians
Canadian Ashley Stores Are 100% Proudly
Owned & Operated by Canadians
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Ashley HomeStore | Whitby, ON L1N 9L4
Ashley HomeStore Whitby, ON
Your Local Furniture, Mattress & Decor Store
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Sales rep was great but when went to pick up order after confirming they were here, they gave us the wrong ones. Still waiting to get it all sorted out.
Great customer service. Jay is the one who helped us in our visit. He’s a very nice guy. My partner and I tend to know what we want going in a store, but he was able to provide us all the information we needed when we have questions. Upon the time we were deciding, he wasn’t pushy at all and gives you the time and privacy that you needed.
Beautiful dresser! I like it a lot
Jamal was amazing with helping us pick the right configuration and style we were looking for (couch). Even though we didn’t actually order until almost 3 months after our initial visit, he remembered us and was still very helpful and accommodating. Would definitely recommend and will be back for additional pieces!
The customer service at the Whitby location is exceptional. Chaminda was very patient and showed us relevant options for what we were looking for in a bed set and sofa set. He was very knowledgeable and was able answer all of our questions and direct us to the best options which we purchased.
Maliha was very thorough in talking over our options for the type of couch we were looking for, and was super sweet! We left happy with exactly what we were looking for, and a plan for delivery after our move in date!
First time I've been to an Ashley's store. Customer service was amazing. I bought some furniture and couldn't be any happier with the purchases. Will definitely be back!!!
Ashley has great quality products and the sales team is very friendly and easy to work with. They have a great selection in the store with no pressure to purchase.
Update March 28. Had my couch fabric repaired 7 months ago and it's already as bad as it was with piling. It is actually worse to be honest. Ashley sells garbage cheap products that for 2K or more you're lucky to get 2 years out of it. Spend the extra but of money and buy from a company that produces quality products. --------------- Beware. The sales people lie to you about how good the extended warranty is. It is impossible to get them to approve a claim. The sales people will tell you everything is covered and your couch will be brand new. That is not the case. Also, the couches are very nice but quality after three years of use even when taken care of really well is subpar. The couch will look 10 years old. If you're buying a couch don't expect it to last more then 5 years before looking exhausted. Photos of couch bought in 2020. Update: Feb. 22, 2024 After a literal 3 week battle they finally approved my warranty claims. Had to send the same photos 4 different times because they do not keep them on file. And it has been roughly 5 weeks since my warranty parts for my couch and chaise arrived at their warehouse. It has also been equally as long since I was supposed to get a call from a tech to setup an appt to have my couch and chaise repaired. There is abolsutely zero communication to coordinate anything between Ashley (local store), the support centre and technicians. This is the absolute worst customer service/warranty service I've ever encountered. Now, I will say the store Manager I've dealt with (Shawn) is fantastic. He's been great but I will warn anyone buying from an Ashley's or any sister companies do not buy into their sales reps 'incredible warranty that covers everything' speech. Their warranty is garbage. The process for their warranty claims is incredibly bad and ineffective as it is done through a text bot, and the communication from their support and tech is abysmal. They literally do not have a way to speak to each other. The first question you should ask the rep that approaches you when you enter a store is what the warranty is like. If they say it covers everything find a new rep. They're lying to you for a sale.
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