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Ashley HomeStore | Whitby, ON L1N 9L4
Ashley HomeStore Whitby, ON
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore in Whitby, Ontario at 1650 Victoria Street East! We are conveniently situated just off Highway 401 near Thickson Road, and right by Home Depot. Our team is always ready to share helpful information to ensure your visit is unique and enjoyable. Whether you're looking for great financing options or shopping our latest sales, we have something to fit every style and budget. Our selection includes a wide range of furniture, from top brand mattresses and sectionals to bedroom and dining sets. Plus, our showroom is continually refreshed with new arrivals, so there's always something exciting to discover. As part of The Dufresne Group, one of North America's leading furniture retailers, we are proudly Canadian-owned and operated. We take pride in supporting the Hope to Dream program, which provides beds to children in need. Since we opened in 2016, we have built a reputation for providing flexible service, a knowledgeable team, and exceptional products. If you prefer a more relaxed shopping experience, Tuesday afternoons tend to be quieter. Whether you’re just starting to refresh your home or looking for that perfect finishing touch, we know shopping at Ashley HomeStore Whitby will leave you happy, satisfied, and eager to return.
I bought coffee table. all the services was 5 star.
Our experience with this order was disappointing. We ordered dining chairs on July 15 and were told to expect delivery by July 24. That date came and went without any communication. On July 29, we received a text to schedule delivery for the following day — but nothing arrived. After reaching out several times, we found out the chairs were at the warehouse but hadn’t been linked to our order. We were then told they’d be available for pickup the next day, but again, there was no follow-up. Eventually, we were informed delivery might not happen until mid-August. The most frustrating part was the lack of consistent updates or clear responses from the store or the team. While someone did reach out later to try to help, the overall experience left us feeling quite let down. We handled the rest of our furniture needs through other retailers and had a much smoother process.
I had a great shopping experience today at Ashley Furniture. My sales rep was polite and helpful. Totally on the ball in respect to my furniture needs, well educated in the products available to my liking. Thank you!
I had a good experience with Jamel. He explained things well and it made the decision a bit easier.
Mr. Khalid sheikh and hassan worked overtime to fulfill our order. Great store and customer service
Three years ago I bought a lovely L shaped couch from Ashley in Belleville because I was living there at the time. Since then, I've moved to Newcastle ON, now moving to Port Perry. I have found that my couch is not functional being an L shaped couch and called the closest Ashley Home Store which is Whitby ON, I also bought a large dresser from this location, to ask about making the long cushion into the same size as the other two cushions. The woman I spoke to said they just order the cushion by the order # on my receipt (which I do not have anymore...I bought it three years ago) and I truly felt this person, if dealing with customers should speak in English, it was very broken English and could not understand her, I'm good at understanding accents and have dealt with the public in a kindly of course but this was way far "not going good". So nothing was helpful from this location in Whitby. A week later my husband tried, I heard him on the phone, and this sounded like the same voice only using much better English. In the end she told him a technician would call him regarding the altering of the cushion. It has been well over a week. No call from the technician. Very bad customer service for the amount of money I've spent. You do not deserve a good review from me if Ashley Home Store in Whitby ON can't be good to us!
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