Ashley HomeStore | Toronto, ON M8Z 1V1

the service was not helpful.” “I waited at the cash but no one showed me any furniture, and I ended up leaving.” “However, at your other branch, I had a much better experience.” “The staff there was helpful and I ended up purchasing.” You can add a line like: “I hope this feedback helps improve the customer experience.” It’s clear, honest, and fair. At the second branch, I spent a few hours and the staff were very helpful and respectful.” “That’s the kind of service worth recognizing.” Keep it balanced, clear, and polite. I also want to mention that I don’t think it was appropriate to receive an email from the first salesperson asking for my email information so they could claim that they assisted me and receive the commission, especially when they did not actually help me choose or purchase any furniture. I made it clear that I wasn’t interested in purchasing from that location and left. I then went to another Ashley location, where I spent about three hours with a salesperson who was extremely respectful, helpful, and actually assisted me with everything. She took the time to show me different options, answer all my questions, and helped me make my purchase. In my opinion, the salesperson at the second location is the one who genuinely earned the commission because she provided the service and helped me make the purchase. It doesn’t feel fair for someone who barely assisted me at the first location to try to claim credit for the sale. Overall, my experience at the first location was disappointing, while the second location provided excellent customer service.

Excellent service from Rashib the salesman who listened to our needs and provided us with the perfect chair and sofa at a very reasonable price.

Very knowledgeable salesman Steven, he made our furniture shopping experience easy!

First time in the store, met the manager..it was a delightful shopping experience...got a great discount on my new chair!

The company itself is terrible. Does not stand behind their product. You only have 48 hrs to return delivered furniture. The bed I got for my daughter broke as we were building it. They said I had to speak to a technician who told us there is a trick to installing the slats so the side bracers do not break. Said trick is not included in the instructions for some reason. They will send replacement part and technician to fix and install it. But in no idea how long that would take so my daughter has not bed. I also haven't received anything confirming this repair order. While I appreciate they are trying to make it right there are multiple ways this could have been fixed or avoided which would have been more cost effective and waaayyy less frustrating

Looks like great furniture. Was just looking for inspiration

I had such a great experience at Ashley Furniture! Kayla helped me find the perfect couch and made the entire process so easy and enjoyable. She was super friendly, helpful, and made everything quick and stress-free. I really appreciated how positive she made the whole experience. Thank you so much, Kayla! 😊

Gina was super amazing. She took time to show ne all the other items before I made my decision