Ashley HomeStore | Stoney Creek, ON L8J 2V4

Excellent deals and excellent service

Amazing experience loved it starting from helping in searching the right couch to delivery loved it.

I bought a set of coffee table the employee were very nice and friendly I meet Rena she gave us a good deal, was very nice I am very happy

Great products. Great service and seamless delivery!!

I don’t usually enjoy shopping, but Vicky made it a pleasure. She was incredibly patient, knowledgeable, and offered great tips on how to combine everything seamlessly. A true professional! We’ll definitely be returning to this store.

It was always lovely to go to Ashley their employees are so helpful ❤️❤️❤️

I wish I had read the reviews on this place prior to my recent purchase. I purchased furniture at this store about 4 years ago and I had no issue so I went back again 3 months ago. VERY BIG MISTAKE. I purchased approximately $17,000 worth of furniture. Two sales associates assisted us. One item was a power base for the bedroom set we purchased. The sales associate informed us that that particular power base was compatible with the bed. He even showed us the structure of the base and why it's compatible as opposed to the other bases. However, upon delivery, we noticed that the base we received was not the one shown to us at the time of purchase. Even the delivery guy told us that we shouldn't use that base with that partucular bed. I went to the store and informed one of the sales associate that assisted us. I was told that the other sales associate was out of the country and would be away for some months because he had a family member that was sick and they couldn't contact him to confirm. I was further told to call customer care. I contacted customer care and was informed that since it's a wrong item issue, I should return to the store and they should take care of resolving the issue. I've made several visits to the store and other calls to customer care and still no resolution to the issue. I finally received a call from the store manager who was of no help whatsoever. She acted oblivious to the entire situation and had the nerve to tell me that the item i received is a better quality than the one I was to have received. After investigating the manager's statement I realized that they charged me for a more expensive base. So I paid a lot more money for something I didn't order. I even discovered that the sales associate who was supposed to have been out of the country was actually present in the store upon our visits. He was just in hiding because he knew exactly what was happening. From his own lips, he told us that he saw us when we came to the store on more than one occasion and that we should have asked for him and he would have fixed the problem. As soon as I mentioned that I did ask for him and was informed that he was away for months, he started to change his story. The sales associates I dealt with are extremely crooked and sketchy. They are friendly and attentive until you have an issue then they avoid you. They are just about the commission. Take my advice and the advice of other customers, STAY AWAY FROM THIS LOCATION. If you must purchase from Ashley's, go to the Burlington location and ask for Alex. I went there about two weeks ago to purchase a chaise and she was extremely forthcoming and seems quite genuine. I believe she viewed me as a customer she wanted to please as opposed to a commission she wanted to make. I WOULD NEVER BUY FROM THE STONEY CREEK/HAMILTON LOCATION.

We had an amazing experience at Ashley HomeStore in Stony Creek, and I can’t thank Rana Doumat enough for her exceptional service. From the moment we walked in, she was incredibly helpful, guiding us through the entire process. She was attentive, patient, and went above and beyond to ensure we were happy with our selections. Even after the sale, Rana continued to impress us by calling to check in after each delivery date, to make sure everything was perfect. She also helped with some changes to our orders, making the whole process smooth and stress-free. If you’re planning a visit, I highly recommend asking for Rana—she truly makes the experience with Ashley HomeStore wonderful!

Very efficient, very polite. Delivery went as scheduled.

Very friendly staff. I would definitely deal with this store again.