Ashley Homestore | St. Catharines, ON L2N 2E9

Over 1 month and $400+ for an end table. Absolute NIGHTMARE! Zero customer service! We ordered this on June 2. It is now July 3. We were told to pick it up on June 12. Then June 19. Then June 26. Then on June 27 I drove to the store. They told me to park at the loading dock. 15 minutes later the loading dock employee informs me that they "can't find it". They told me that they would call me. They never called. 3 days later I sent my husband there. They told him that THEY MADE A MISTAKE. THEY PUT ON THE RECEIPT THAT WE PICKED UP THE FLOOR MODEL. WE DID NOT! He was told that it would arrive on July 2. I called today (July 3) and now am being told that the item will be in on July 10. I can not get anyone to acknowledge my concerns. Can't find a direct phone number on Google. Everything leads to a generic guest services line, which quite frankly can do NOTHING to actually solve the issue, it is NOT the store that you are speaking with. I now have to drive all the way to the store (35 km) to speak with someone. And I will likely end up with no end table. EDIT - THE REPLY IS NOT FROM THE OWNER BUT FROM YET ANOTHER CUSTOMER SERVICE PERSON WHO DOESN'T EVEN WORK IN THE STORE! (And therefore can not help me at all!) THE TEXT NUMBER GIVEN AS A REPLY TO MY REVIEW WAS COMPLETELY A MIS-REPRESENTATION.

Great customer service

My family had a great experience buying couch set today. Maha Farooq was absolutely amazing. She was kind , patient and very experienced. She was able to please the whole family with her fashion sense.

I had a great experience from start to finish. Rav was an amazing associate who led me to the perfect couch for my home. My sofa was delivered today and I am so happy with it. The delivery team were fantastic. Ashley HomeStore, you have gained a lifetime customer now. Thank you!

Sale women Maha at St.Catharines located was very helpful and knowledgeable about the furniture we liked. Everyone we dealt with were very professional. The manager worked out s fair price for us matching another stores price. I'm sorry I forgot his name but he was also very helpful.

I was in today and purchased the Biscoe Reclining Sofa. Rav was absolutely amazing with answering all of my questions. His customer service was is incredible. If you're heading in to buy anything, ask for Rav. Absolutely love my new Biscoe Reclining sofa. It is so comfortable and I love that it reclines all the way back. The delivery team went above and beyond. They were very friendly and respectful of my home. They had the couch set up so fast. I will never buy furniture from any other store. Ashley HomeStore is by far the best experience I've ever had purchasing furniture.

Anne was amazing!!! Anne was so patient and kind, she provided me with lots of options for the purchase of a sectional. They were able to customize the configuration and provided lots of information. One of the best furniture purchasing transactions I have ever had. I would definitely recommend Anne.

Very good customer service and very fair prices, Ann was super helpful and very knowledgeable! We bought a beautiful couch for our new home. Would recommend going to Ashley’s for your furniture!

Love the store lots of choices, excellent staff. Since I had been to other stores with no luck bought a recliner.