Ashley Homestore | St. Catharines, ON L2N 2E9

Very good

We have bought furniture from Ashley furniture in the past and today we bought a brand new bed. Experience was fabulous. Selection, prices and quality of the furniture are matched by no one. The staff at the St. Catherine's site are friendly and professional.

Shelby approached us and listened to what we were interested in. She brought us right to the furniture and we purchased it. Great sales associate

I walked into Ashley's, I wanted to physically see a chair I had found online. First thing I noticed, there was absolutely no pressure from any of the sales people. They let me walk around and look, and eventually, a very fine young man named Owen came over to see how I was doing. Owen gave me all the information I needed to make the decision to purchase the chair. Owen was knowledgeable, very personable, I never felt like I was being pressured into any type of sale. I think that might be why I actually ended up buying the chair. Overall my experience was great with Ashley's. By all means, give him a try. Their furniture seems to be quite nice, quite high end. Thanks Owen Laura

Excellent, Excellent, Excellent

Gabriella was super helpful on the phone and helped me once I arrived at the store. Knowledgeable and friendly. Thank you!

Rav Gill we're very friendly salesmen, very knowledgeable on the furniture. We purchased, we'll be willing business again

Update#1: After speaking to someone higher up I was approved for an exchange and a credit. The next salesperson was very helpful, understanding and clear with everything from mat pad policy (I bought one this time lol), to credit left available and a breakdown between my original order and my new one. I just received the new mattress today and am looking forward to sleeping in MY queen bed finally after 3 months. I will update again after a few sleeps. Don't buy from here, I will not be giving this store and company anymore of my business! I was all excited to purchase an adjustable base and new mattress. I was set on the temperpedic (which they also push for sales). I distinctly asked about their sleep guarantee and the conversation had between the sales woman was not very direct or clear. I was given the impression that as long as it had a mattress cover on it I would be fine, which I do, I have my own and even bought a new one elsewhere after receiving my mattress. I was not explicitly told that I had to buy one with my purchase from Ashley! After a few weeks on the new bed and then a broken foot injury, turns out I cannot sleep on that thing, I hate it! When called customer service I was told policy policy policy and I couldn't do a one time exchange bc I didn't buy the protector with my order. I proceeded to call the store directly and spoke with the sales woman who also told me the same thing and that I was sure about that mattress, and they can't guarantee I've had a cover on it. To which I pointed out that everyone is sure at first or they wouldn't purchase it, and sleeping on a mattress daily is totally different than testing it out in the store a couple times. I also pointed out that even if I had bought a protector they still cannot guarantee it was on the bed, so there's holes in their "policy ". I even offered to show photographic proof there's a cover on the mattress and my receipt from Amazon. I was also told that an exchange has to be equal or greater value, to which I asked and suggested could I not get a credit for the difference as there's other things in their store I like and may wish to buy at a later date. I was told they'd have to speak to the regional manager. This was over a month ago and noone has gotten back to me! Also what happens if i don't like the second choice? No matter what I may be stuck with something I can't sleep on and not happy with!???? Now my 100 days are up in less than a week! I know what they'll say about that next. Thousands of dollars purchase and a first time customer and my experience is that they don't care about customer satisfaction, repeat business, only about taking your money! I've been the retail customer service industry for a long time and never have I seen or worked for a business that doesn't do something to resolve issues and complaints.