Ashley HomeStore Scarborough, ON M1P 5B7

We paid an extra fee for "white glove service" which included weekend delivery to the room of our choice and assembly of our couch. They rang the doorbell, looked briefly inside and said that it was too big to be moved. Our couch is a normal three seater. They didn't even try to measure the space they would have to go up to get to the second floor, saying that it could damage the door frame and walls of the stairs. Well, they successfully moved it into the house on the first floor. Really, there was no assembly to be done. They spent two minutes using a drill to screw in the couch legs and left after maybe 15 minutes. My dad and brother drove over an hour later to help us. He's over 60 years old and the people who came were three young men. I'm furious that me and my family were inconvenienced even after we paid for their "white glove" service. We did the measuring. It was fine. Three men, my father being a senior, was able to move the couch up one flight of stairs and to the living room where we wanted it to be. Without any damage. Extremely disappointed and upset in this level of service, which we paid for and did not receive. It's a scam. Will not be purchasing from Ashley Homestore in the future, lest my father needs to do their job for them again. Bonus: We gave a very specific delivery date. they tried to change our date twice to an earlier day without notice, making me take time out of my workday to call them and get it changed back to our original date. I don't think it was this particular store coordinating this, but quite annoying nonetheless. Seems a lot of the issues are with HQ/Corporate vs. the store employees themselves. The sales rep at this location was good. Whoever they contracted the delivery out to, not so much.

They scam consumers! The most regrettable thing I ever did was to buy their furniture. Please walk away, do not buy anything from Ashley. How I wish I could have read the Google reviews before I walked into their store.

I was worried that the bed will be fitting the hall way and door frames up to the bed room . The Ashley guys were so professional and innovative that I was very positively surprised how they make it happen with sensitive care and efficiently.

Very pleased with sales rep really took time to help me with my purchase Very polite and understanding knew her job thank you Linda

I will update my review once my furniture is delivered but the shopping experience was great! Update: unfortunately the delivery was not consistent with the sales team. I purchased the furniture in Nov 2021. The bookcase was delivered in Dec 2021. I paid for set up the delivery team that arrived were abrupt and would not move it to the corner I suggested. One of the individuals had an order that lingered until I wiped down the piece. The bed and sofa were delivered in May. There was no hardware included so the bed could not be assembled. It took another month to reschedule assembly. The driver just left and was unable to put the bed together because the wrong technician was sent. When I called customer service I kept being put on hold and then disconnected. Very frustrating to say the least!