Ashley HomeStore | Scarborough, ON M1P 5B7

Extremely frustrating experience with Ashley Furniture Scarborough from beginning to end. First, the store sold us a mirror, processed the payment, and then several days later informed us that the mirror was not actually for sale. We then chose a different mirror, the staff again approved the purchase, and once again we were later told that this mirror was also supposedly not for sale — despite employees AND supervisor AND manager originally agreeing to sell it to us. The entire situation showed a complete lack of organization and communication between staff and inventory management. On top of that, nobody informed us that the mirror had to be picked up separately because it was not part of their inventory system. By this point, we had already visited the Ashley Scarborough location at least three times and then had to make yet another trip just to pick it up ourselves. The delivery process for our table set was equally disappointing. We were given a delivery date, and I rearranged my work schedule to be available that day. At the last minute, the delivery never arrived because it had apparently never actually been scheduled. When I contacted the sales representative, I was told nothing was confirmed and that it was only an “estimated” date — even though another sales representative had scheduled the delivery in front of me while I was in the store picking up the mirror. When our table set was finally delivered, the items were not properly protected during transport, and 2 out of the 3 pieces arrived scratched and damaged. After all the delays, confusion, repeated trips to the store, and poor communication, receiving damaged furniture was the final disappointment. Overall, our experience with Ashley Furniture Scarborough was disorganized, unprofessional, and extremely inconvenient. The lack of communication, repeated misinformation, scheduling failures, and damaged products made this one of the worst retail experiences we’ve had. I would not recommend this location based on our experience. This is how they delivered my items:

Worst experience I have ever had shopping for furniture in my lifetime. Felt like a pyramid scheme. Was given a price for items I wanted out the door and agreed to it. Sales agent said just needed to confirm with manager. Almost 2hrs later the sales person came back with the bill for $600 more than agreed upon and said nothing they could do about it. Would not recommend wasting 2 seconds at this store.

Good collection. Welcoming and friendly staff. Sadra helped us, she was great.

I had the best shopping experience at Ashley, and a huge part of that was because of an amazing sales associate named Amirah. She made me feel valued, comfortable, and confident in my purchase decisions. Amirah was extremely professional, patient, and genuinely helpful without ever making me feel pressured. She gave me the freedom to explore and truly enjoy the shopping experience. I ended up buying furniture both for myself and for my niece, and I couldn’t be happier with the service I received. People like Amirah are the reason customers come back. I constantly recommend both this Ashley location and Amirah to everyone I know. Thank you for making such an important purchase feel easy, exciting, and stress-free!

GEETAH deserves special recognition for her exceptional assistance in getting us the best deals on our new furniture. Not only was she patient, but her in-depth knowledge of the products and services was truly impressive. The manager's friendly demeanor added to the positive experience. Good job ashley Kennedy common 👏

(Translated by Google) Excellent (Original) Exellent

It was good experience

From first walking in the door at Ashley's at Kennedy Commons, to the very timely, friendly and professional delivery and installation today, our experience has been (more than) 5 Stars! Geetha, our sales associate, and the two gentlemen who delivered, unpacked, placed and completed the installation of our new furnishings! Awesome! Thanks so much, Ashley's! We'll definitely see you again soon!

Amirah and Ashley Home Scarborough were fantastic. Service was excellent. Amirah knows her stuff and is so personable.