Ashley HomeStore | Scarborough, ON M1P 5B7

I love modern bedroom that looks completely comfortable.

I simply was looking for a new mattress for my new townhouse. Then I find myself inside Ashley, it was late in the day and Swagoto came by to ask if I needed assistance. I didn’t feel like just a customer, he made me feel welcomed into the Ashley family. He helped me arrange a nice deal to get a bed frame I liked, a new base that would help with my snoring, and a new mattress! You know when you have an issue and need to call a guy and say you got a guy for that? I got a guy in Swagoto!

Customer service is amazing especially with Parisa who is nice and friendly and knowledgeable on the furnitures and even reminded me about their sales promotions. I highly recommend Ashley at Kennedy

So happy! I found a lovely sofa thanks to Sadra who was so helpful and demonstrated exceptional customer service, as went throughout the store asking questions and trying out the variety of sofas on offer. Sadra was patient, attentive and helped me select the right sofa for my families needs. I don't usually write reviews but as I told her manager Ceasar, customer service like that deserves to be recognized. Thanks Sadra ❤️

The delivery was made early and installation was very good. Professional guys.

i had a great experience at the Scarborough store, picking out a rug. Shopping with Sadra, the sales rep who helped me, felt like shopping with a friend.

Extremely frustrating experience with Ashley Furniture Scarborough from beginning to end. First, the store sold us a mirror, processed the payment, and then several days later informed us that the mirror was not actually for sale. We then chose a different mirror, the staff again approved the purchase, and once again we were later told that this mirror was also supposedly not for sale — despite employees AND supervisor AND manager originally agreeing to sell it to us. The entire situation showed a complete lack of organization and communication between staff and inventory management. On top of that, nobody informed us that the mirror had to be picked up separately because it was not part of their inventory system. By this point, we had already visited the Ashley Scarborough location at least three times and then had to make yet another trip just to pick it up ourselves. The delivery process for our table set was equally disappointing. We were given a delivery date, and I rearranged my work schedule to be available that day. At the last minute, the delivery never arrived because it had apparently never actually been scheduled. When I contacted the sales representative, I was told nothing was confirmed and that it was only an “estimated” date — even though another sales representative had scheduled the delivery in front of me while I was in the store picking up the mirror. When our table set was finally delivered, the items were not properly protected during transport, and 2 out of the 3 pieces arrived scratched and damaged. After all the delays, confusion, repeated trips to the store, and poor communication, receiving damaged furniture was the final disappointment. Overall, our experience with Ashley Furniture Scarborough was disorganized, unprofessional, and extremely inconvenient. The lack of communication, repeated misinformation, scheduling failures, and damaged products made this one of the worst retail experiences we’ve had. I would not recommend this location based on our experience. This is how they delivered my items: Update June 16, 2026 : I was contacted by Rose, I believe the store owner? -not sure. Great costumer service, took accountability and offered to replace my damaged furniture for new ones and a gift card. I was happy with her intervention until delivery day came. Same experience, again the furniture was mishandled and not covered (idk why the staff insists on sending furniture like this? but anyways). I just switched the smaller tables for the new ones (which had also been damaged but this time at least on the legs and isn't super visible), and this time the new larger table had a scratch too, so I just gave up. This was our last purchase.

I am really disappointed with your Fairstone credit you offered, it’s a completely scam, you said I am getting 2 years with no fees or interest, first there is annual fee each year for $35 and I am charged $426 now, I reached out to Fairstone and the refused to give it back as they said it can be 12-24-36 months and half is for 1 year so you have to pay , it is a Scam I will escalate it as much as I can