Ashley HomeStore | Richmond Hill, ON L4B 4M6

It was a great experience! Sepideh and Nazanin were extremely helpful and friendly. They offered us a great discount and provided excellent customer service. We really appreciated their help!

leanne was great help! i purchased dining table and a bed frame. will be coming back!

I had a wonderful experience shopping at Ashley Furniture today! From the moment I walked in, Alison provided amazing, friendly, and highly professional service. She took the time to help me explore different options, leading me right to the perfect table and chairs. The table fits into my apartment like a glove, and the Color is absolute perfection. Alison made the entire process quick, efficient, and seamless. A special thank you to the manager as well for all the support during my visit! I’ll definitely be recommending Ashley Furniture to friends and family looking for great pieces and top-notch service.

I had a really bad, almost sleazy shopping experience at the Richmond Hill store. I went in to buy a reclining loveseat, was helped by a sales lady who was very nice, who showed me a few options. I found one that I really liked, which was presented as costing $3,000, and she told me it was on a sale ending today, so it was selling for about $2,390 instead, so I said ok, but asked her if that was the best price she could get me, as I was also looking to buy multiple other items (a three person couch, coffee table, tv stand, 3 beds, and more) - she said she needed to ask a manager, then came back and said she could do $2,100, so I agreed. She then convinced me to apply for their financing, which I did, but while I was doing that - I looked up the loveseat online to check customer reviews for it, and was surprised to find the same one being sold at a shop that wasn't an Ashley store, for the price I had to negotiate the sales lady at Ashley to supposedly "require a manager to approve". The sales lady said that it is a lower price there because they don't offer the full manufacturer warranty, but that was not true, as the other store not only offers the same warranty as Ashley does, but it even turns out that the shop offering the item for the lower price as their starting point wasn't a competitor of Ashley, as they showed that lower price in their website - but also it was an authorized distributor of theirs, so not a competitor of Ashley - a business partner. I asked to talk to a manager as this felt insulting - I literally felt angry and disgusted. I felt like I was in some sleazy bazaar haggling over some item instead of in a serious business offering honest prices - especially with the already much higher price being presented as some special sale price, while it turns out it was a scam - that sale meant nothing, and the "before sale price" was a lie meant to generate fear of missing out with a false sense of urgency. The manager said they had a policy of price matching, so the lower price they offered me was that, but again that was a lie, because even their own website says they price match at 125% of the difference, so if they went by the price they listed this item at $3,000 vs what the other shop was selling it for at $2,109, then they should have sold me that loveseat for $1,887, which they never offered to do. So I left the Ashley shop feeling literally disgusted with the experience and with their lying and deceit. It was just disgusting. I can't believe a chain like Ashley, that market themselves as a quality business, would practice in such a despicable way.

Alison was very helpful with our sofa recliner purchase and showed us many products on display. Naz agreed to give us a door crasher sale discount although it was not offered on the one that we liked. I appreciate their efforts and professionalism and how they listened to our requests. I recommend visiting this store for your furnishing needs.

Gail was amazing!!! She walked us through our options and was so patient and kind. Katie helped us with financing and helped us stay in our budget. Both ladies were beyond professional and not pushy at all. Highly recommend the Richmond Hill Ashley location. You won’t be disappointed.

After having a terrible experience at the Brick, we were met with Gail who was a breath of fresh air! With her background in interior design - she helped us find our perfect couch 💐 thank you Gail

I would give them 0 stars if I could. They damaged my hardwood floors then denied my claim. Of course you will investigate yourself and determine you did nothing wrong, even when I have proof of fresh scratches Update: They keep telling me they will provide evidence on why my claim is denied but after 3 weeks have been unable to provide anything and keep closing my case. I called and they finally admitted they have no proof (pictures of blankets on floor) but will still be denying my claim.