Ashley HomeStore Richmond Hill, ON L4B 4M6

Rommel and his team was great, super quick, neat and clean. Thanks guys!

Purchased two sofas and an outdoor patio set. Spent over $6000. All were received with stitching issues around the seams on the cushions. After service sales are far less than satisfactory, and being given the run around trying to resolve the issue. Ashley clearly does not stand behind their products and craftsmanship, and the best they can do is ask me to wait 6 weeks to have a technician “investigate” the issue. Save yourself the time and frustration and shop elsewhere.

I had a great experience with Kevin and Gina. They provided me with so much details and information concerning the purchase of my new couch. They were both friendly, patient and very informative. Thank you for making this experience pleasant. Edit- what started out as a pleasant transaction turned out to be a bit annoying. They delivery for my couch came a month later which I was cool with, however it could not fit in my elevator which is beyond my control and now I am being charged a restocking fee. I think that’s pretty annoying and lame especially since Ashley furniture deals with this being a main reason why customers can’t accept deliveries. So to throw that back unto the owner instead of proving potential customers with a warning before is kind of lame; so I had to remove two stars