Ashley HomeStore | Richmond Hill, ON L4B 4M6
Ashley HomeStore Richmond Hill, ON
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore at 45 Red Maple Road. Our store is part of a lively shopping plaza near the intersection of Highway 7 and Yonge Street. You'll find our large storefront with the prominent Ashley sign in the same parking lot as popular retailers like Walmart, Staples, Dollarama, and Winners—making us easy to spot and convenient to visit. Step inside, and our team will guide you through the store layout, helping you easily find what you’re looking for. We’ll also share helpful information about our furniture quality, current promotions, and available payment options to ensure a smooth and enjoyable shopping experience. We speak Farsi, Mandarin, Arabic, and Hindi, which allows us to connect with many of our guests in the language they feel most comfortable using. We have a lot of furniture choices at Ashley but our upholstered furniture is a big hit with our guests, especially pieces like the Carnaby and Abinger sofas, and the Fawnburg bed. Our mattress gallery showcases top brands like Tempur-Pedic, Stearns & Foster, Sealy, and our own Ashley Sleep brand. If you prefer a quieter visit, mornings are often the best time to stop by. We have been serving the Richmond Hill community since 2017, offering a welcoming space with friendly service and a relaxed, interactive atmosphere. We’re part of The Dufresne Group, one of the largest furniture retailers in North America, proudly Canadian-owned and operated. We’re also proud to support the Hope to Dream program, which provides beds to children in need. Whether you're just browsing or ready to bring something home, our knowledgeable staff and beautiful furniture are here to make your visit to Ashley Richmond Hill enjoyable.
I’m giving a one star rating because of an awful experience I’ve had with their delivery and customer service. Everything was great at the store and the salesperson we worked with has been very supportive throughout the process. HOWEVER! I got a new dining table from Ashley, it was delivered to me with scratches on the first time. I was told i will get a new undamaged table. They brought the exact same DAMAGED table back the second time when i refused delivery again and requested a proper one. They brought the SAME table back today, didnt even bother to put it in boxes, the table was severely damaged and wrapped in torn blankets. Every single time, i had to go through hell with their “guest services”. They do their best to refuse bringing me a new undamaged table although i have images of every single delivery attempt. They hung up on me three times today and kept telling me they need to “approve” an exchange! Why would i need to get “approved” to get a proper product that i am paying for?! This has been very mentally overwhelming for me and my family. I have had to cancel family gatherings for two times now and coming from a culture that values dining with loved ones, we have been severely impacted by Ashley’s negligence. The company should take accountability for their services!
Dear Sepideh Helped and treated us like her own family and we got what we wanted. Very helpful, patient, caring, and very useful. Thank you dear Sepideh❤️
We bought a nice recliner! Sabera and her manager were both very nice and professional!
Extremely disappointing experience at Ashley HomeStore. I went in to purchase an artificial plant as a housewarming gift. The display was clearly labeled as $75 with 25% off. When I asked about it, staff initially told me that the plant and pot were sold separately and that each was $75. The plant and pot were physically attached together, so this explanation made no sense. After I pointed this out, they agreed that the plant and pot were being sold together for $75. At checkout, I was then told that all of their systems were down and that they could only accept cash. Strangely, they were still able to look up my name and phone number from a previous purchase. I was also not provided with a receipt. To make matters worse, I was then told that the $75 price already reflected the 25% discount. Because I was in a rush, I paid and left. However, when I got home and checked the label underneath the pot, it clearly showed that $75 was the regular price before any sale. Between the confusing pricing, inconsistent explanations, lack of a receipt, and what appeared to be misleading sale practices, the entire experience felt dishonest and unprofessional. I left feeling taken advantage of and would not recommend shopping here.
We initially visited just to explore furniture options, but ended up purchasing two beds! Nazanin was absolutely wonderful throughout the entire experience. She is extremely knowledgeable and took the time to explain every option available to us. She carefully considered our budget and preferences, helping us find the perfect choices. Her professionalism, patience, and excellent customer service made our shopping experience truly enjoyable. Highly recommended!
Sanjay helped me with find my vanity chair. His service was great! Awesome shopping experience!
My Sales tep was friendly, not pushy and very helpful.
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