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Ashley HomeStore | Ottawa, ON K2G 7B5

Ashley HomeStore Ottawa, ON

Customer Reviews
4.1 Star Star Star Star Star
(733 reviews)
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Lori Butterworth 9/24/23

Excellent service! Sam Naqvi from the West Huntclub store was a pleasure to deal with; friendly and knowledgeable. He helped us find exactly what we were looking for at a fantastic price! We'll definitely be returning!

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Edith Kehoe 9/24/23

Brian was very helpful. Found a great deal on a sofa.

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Michelle Croteau 9/22/23

Asmi was amazing help in the Ottawa store. We found what we needed to furnish our small studio. Everything was on sale.

Valeria Aristi 9/22/23

I purchased a bed frame mid august. When it arrived on sept 9th it arrived broken. I called immediately and they said they would review pictures and see if they could just send a tech and repair it at my house, otherwise I could get a refund -20% of the sale even though this wasn’t my fault, I was never told about this policy before making the purchase which is unacceptable. It’s been 2 weeks since I received the broken bed and filled a warranty claim. They keep tossing me around from agent to agent without giving me a solution or answer. I have spoken to multiple managers and supervisors, who claim they will help me and to please leave matters on their hands. A week ago a supervisor from customer service told me they would do an exchange, he said I would receive it this week, I have followed up with him directly but received no answer. Horrible customer service. This has been nothing but upsetting and disappointing. After reading other reviews I can confidently say, hey Ashley, you got another dissatisfied customer, nice.

Melinda Bellotti 9/21/23

From the moment I bought my living room furniture in January 2022 until today. This company has absolute Lee no customer service values whatsoever. They get you into buying the warranty and then it doesn’t cover what needs to be covered. They are very rude on the telephone very moody and in no way, will they help you out at all or think of a solution the only thing they’re good at is pointing the finger at you saying well you should’ve you should’ve you should’ve. Well, maybe in the beginning, you should’ve given me the proper back pillows that fit properly with my sectional Instead of me complaining now with my warranty that I want them replaced. Shameful business shameful Company shameful workers. I like to see how you guys would feel if you were on the other side of this, I do not recommend them whatsoever. Even if their furniture was given to me for free, I would never take it from them.

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Richard D'Aoust 9/20/23

Movers were amazing.

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Kaylee Mashinter 9/20/23

Great experience buying our first couch! Highly recommend. Great prices too.

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Smitha Rajan 9/16/23

Great experience on both purchase and service! Loved the sofa and my dining set . Would highly recommend Ashley store for your furnitures anytime.

Re Imagry 9/14/23

Delivery staff don’t know how to use power tools and damaged furniture putting it together. Save yourself some money and just buy ikea it’s the same quality.

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Vini Machado 9/29/21

Customer service was excellent; I was able to purchase what I wanted very quickly

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