Ashley HomeStore | Ottawa, ON K2G 7B5

From the in store purchase to the delivery, the entire process was excellent, very professional. The delivery was top notch, great communication and friendly helpful drivers.

I went into the store about 2 weeks ago and was met by a lovely lady who was helpful, informative and went out of her way to show me what I was looking for. I went back in today to order and was sad that she wasn’t there. The salesperson lady I had was standoffish and when I said what I was looking for just said it was online only and did not offer anything similar to experience. Since it was on sale and I knew what I wanted, I ordered it anyway begrudgingly as she tried to upsell the ‘white glove delivery’ which is $120 more for them to bring it upstairs for me. Forget it- I took standard and will phone a friend. And then offered the fabric coating and then asked if I wanted to scan the QR code and give a review- and all I thought was … uh, you don’t want me to give a review of this customer experience. But now I am at home and have an email asking for a review so here it is… good thing I had the shiny and helpful lady the first time or I would have gone elsewhere:/ customer service is a fine art that is lost these days, coming from someone with over 30 years in customer experience and client relations.

Bruno was really nice and answered all of our questions. He was there to answer my questions but also gave me personal space to make my own decision. He was not pushy at all. I left the store cause I wanted to look at other places but ended coming back the next day due to the great customer experience we have with Bruno. I

Very disappointed experience with Ashley. I purchased a new sofa and after delivery I was very disappointed with the quality. For days I’ve tried to resolve this with customer service, but the experience has been extremely frustrating. One call was ended without addressing my concern. I’ve been told someone would come near the end of October to inspect it rather than simply replacing it. I was also told multiple times that someone would call back within 24 hours. Those calls never came. I believe that when I purchase a new sofa, I shouldn’t have to spend days calling customer service just to try and reach a solution. I am frustrated and disappointed with how this has been handled. I hope Ashley takes this matter seriously.

I had an exceptional experience with Ayfar! She was incredibly kind, professional, patient, and genuinely helpful throughout the entire process. She took the time to understand what I was looking for and explained everything clearly, making the whole experience easy and enjoyable. What stood out most was her excellent knowledge, friendly attitude, and sincere commitment to providing outstanding customer service. She went above and beyond to make sure I was comfortable and satisfied with my choices. I was so impressed with Ayfar that I’ve already recommended her to two of my colleagues so they can have her assist them with their furniture needs as well. She is truly an asset to the team, and I would highly recommend her to anyone looking for excellent service and a great furniture-shopping experience.

As always a very pleasant experience

In general, everything was great. The only complaint I have is that the store manager berated an employee who asked her a question while in front of me. I looked at the staffer and she gave me a look like this happens often. I felt bad for her. It soiled my experience that day as I signed the purchase papers. Other than that, everything was fine.

Bruno is amazing! He welcomed us back with a smile and he gave us the time we needed to decide on what we wanted. Very polite and easy to deal with.