Ashley HomeStore | Ottawa, ON K2G 7B5

Outstanding service from start right to end of delivery and assembly. Competitive prices, unique furniture, exceptional customer service.

We recently spent over $10,000 at Ashley Furniture, and while the sales associate who helped us in-store was absolutely lovely, the experience after that has been nothing short of frustrating and disappointing. Our bed arrived and was supposed to be installed by a third-party team, but the installation couldn’t be completed because the slats were damaged. The quality of the product was definitely not what we saw in the showroom. When I called Ashley to report the issue, the customer service rep responded with, “What would you like me to do? This should be the delivery team’s problem.” We had placed our order ahead of time to make sure our new home was ready and livable, but now my toddler and I have been sleeping on the floor. I called again, and they said they would order replacement parts, which could take 2–4 weeks. I’ve been calling multiple times trying to rush the order, but no one has been helpful—I honestly felt like I was being brushed off. Today I called again, gave the ticket number, and was told the ticket was closed and that they’d have to start a new one. It feels like once the sale was made, they completely stopped caring. Based on this experience, I won’t be recommending Ashley to anyone.

We recently spent over $10,000 at Ashley Furniture, and while the sales associate who helped us in-store was absolutely lovely, the experience after that has been nothing short of frustrating and disappointing. Our bed arrived and was supposed to be installed by a third-party team, but the installation couldn’t be completed because the slats were damaged. The quality of the product was definitely not what we saw in the showroom. When I called Ashley to report the issue, the customer service rep responded with, “What would you like me to do? This should be the delivery team’s problem.” We had placed our order ahead of time to make sure our new home was ready and livable, but now my toddler and I have been sleeping on the floor. I called again, and they said they would order replacement parts, which could take 2–4 weeks. I’ve been calling multiple times trying to rush the order, but no one has been helpful—I honestly felt like I was being brushed off. Today I called again, gave the ticket number, and was told the ticket was closed and that they’d have to start a new one. It feels like once the sale was made, they completely stopped caring. Based on this experience, I won’t be recommending Ashley to anyone.

The salesperson was nice, took her time to help me pick the perfect bed. Call me back to make sure that the delivery time was still OK. The delivery guy were on time. Move my old bed and some furniture as I requested. Put the bed together. No mess left behind. 👍 I would recommend them to anybody.

We recently visited this ashley location to inquired about sectionals. Upon entering the store we were greeted by very friendly and knowledgeable staff. We ended up getting the sectional we wanted and they delivered on time as they said. I'm super pleased with the quality of there products by far the best compared to many other company's. I highly recommend this store.

The salesmen was very easy to communicate and his explanation every easy to understand his rating was a+.

Great delivery/ set up, went great, real pro's and kind, hard working fellow,,,,

Great service from the staff - Asmi was very helpful and provided me with several good options. As well, she allowed me some time to ponder as I made my decision. I would recommend Ashley!

Second time we’ve found exactly what we wanted at Ashley. Great service from Kristen. Really appreciate buying Canadian made too.