Ashley HomeStore | Ottawa, ON K2G 7B5

Ziba was very helpful, and cleared all our doubts! Super nice, and skilled! Helped us design the perfect layout!

We haven't received the furniture we ordered yet so can't comment in that; however, I can say that the sales associate, Mohammed, was great. He answered all my questions and when he didn't know he did some digging. His service was great.

Olena was super professional and helpful. I was having trouble finding my emailed receipt of my purchase but she sorted that out efficiently. Also Olena’s customer service was very excellent she listened very well sis not try to oversell me and focussed on my current needs purchase. I like that alot.

Purchased a dining room table and chairs. We received the wrong table. The sales person misunderstood what we wanted and ordered the wrong table. We went back to the store and was told that they don't have what we want. We got a refund but they charged us 10%restocking fees and don't refund the delivery even if their mistake. I also purchased the 5 year warranty for $500 and did refund me. I've been calling their customer service and they keep saying that they will email the store manager to cancel the the warranty and give a refund and contact me when done. 2 weeks later and 3 calls to customer service still waiting. Worst service I've ever had.

Great service

Bought 2 sofas November 2024, made my first service call December 2024. Since then I have had numerous service repair visits from their technician. Both sofas have had several parts replaced and still they both make loud noise. The service technician that you do a video call with recommended replacement sofas. The “supervisor “ Jason says my claim is closed and there is nothing further that Ashley can do. I would understand this if the issue hadn’t began immediately after delivery. Absolutely horrible customer service, their customer service phone line is terrible and exceptionally time consuming. I had previously purchased several items from Ashley but this most recent purchase was a huge mistake. I asked the “supervisor “ Jason for his supervisor’s phone number but apparently he’s the top supervisor for all of Canada. He was very rude with how he spoke to me. I do not recommend Ashley as if you have any issues they certainly don’t follow it up with results.

Chris and Kevin were very courteous and professional. We’re so happy with our new couch. Thank you!

Had a good experience at Ashley. Julie was helpful to pick a well made chair and Chris and teammate were very efficient.

Our new couch was delivered today by Lee, Justin, and Santiago and they did a really great job. They were very efficient and professional, and removed our old couch from our basement impressively fast. Definitely satisfied with the overall experience.