Ashley HomeStore | Newmarket, ON L3Y 8P4

The staff was pleasant and helpful and they have a good variety of items available. We bought a sofa from them which was recently delivered and the whole experience was pretty straight forward. Prices were actually better than I thought they would be.

We purchased this sofa less than a year ago and have been extremely disappointed with both the product quality and the warranty experience. After only about a month of normal use, the couch began to lose its shape. The back cushions became loose and saggy, the seat cushions developed deep indentations, and the foam quickly compressed to the point where the sofa looked years older than it actually was. The warranty was another major disappointment. Before purchasing, we specifically told the sales team that we have a cat and asked detailed questions about coverage. We were assured that pet scratches, stains, and other accidental damage would be covered. We were also told that if the foam compressed or lost its support, it would be replaced. However, when we later contacted customer service and spoke with store representatives, we were given a completely different explanation. We were told that cat scratches are not covered, and that the foam would only qualify for replacement if it met very specific measurement requirements. One by one, the protections we were originally told about seemed to disappear. We paid a significant amount for this warranty because we believed it would provide peace of mind. Instead, we were left wondering what exactly it covers and what value it offers customers. Based on our experience, the sofa quality did not meet expectations, and the warranty has been frustrating and misleading. We would not recommend this purchase.

A good selection of quality furniture. The staff was very friendly and helpful to find what I needed. Prices are good. Thank you.

Customer service to PERFECTION when it comes to Patrick at Newmarket location, Patrick’s dedication to Ashley customers has been impressive and impeccable. He is a great asset to Ashley Store So kind , respectful helpful on all levels any time of day or night , if he’s there rest assured your in great hands , thank you Patrick your the best !!!

Worst customer service ever!

We had a great experience at Ashley Newmarket. We purchased our dining table with chairs as well as two side tables, and Marjan was extremely helpful throughout the whole process. She explained everything clearly, was patient, knowledgeable, and made the experience easy and comfortable. Michelle, the store manager, was also very helpful and made sure everything went smoothly. Really appreciated the excellent customer service from both of them. Highly recommend this location and definitely ask for Marjan if you visit the store.

Megan was amazing very knowledgeable and pleasant and patient great service

Very friendly service. Found what we were looking for and it didn’t break the bank

**Do not deal with this company!** I ordered an ottoman for which the delivery date to the store was delayed 3 times. Having had enough, I called to cancel my order. I never took possession of the product, nor was it delivered. The person I dealt with on the phone informed me that they would only be refunding me 90% of what I paid as it is their store policy to keep 10% of the customers money on cancelled orders. She refused to put me in touch with a manager and sounded like she was calling me from her home. On top of the delays, this company employs deceptive and dishonest business practices by keeping a portion of the customers money for cancelling an order on a product they never received and was repeatedly delayed. This is equivalent to theft, in my opinion. I will never deal with this company ever again.