Ashley HomeStore | London, ON N6L1A9

Our sales associate was excellent and very knowledgeable, helped us find exactly what we were looking for and made an excellent deal.

Our salesman was very helpful and friendly. Definitely would go back

Ahmed and Shivani were exceptionally salespeople and extremely helpful, from the start, to buying our new couch! We can’t thank them enough!

After being originally told it was coming Wednesday our Navi queen sofa bed arrived today, the guy’s delivering were very professional and courteous and they had no problems at all getting it in our patio door. Excellent service from these 3 guys👍👍

As first-time homeowners, buying furniture for our home was a pretty big decision, and happy to say we had a good experience overall. Everything arrived as expected and without any damage. We're hoping the sofa holds up well over the years, but so far we’re very happy with everything. A big thank you to Syeda for all her help throughout the process. She answered all of our questions, was very accommodating with the configurations we wanted, and helped guide us through the different options. Her knowledge and experience made it much easier for us to decide what would work best for our home. We really appreciated having someone patient and helpful to work with. We also like to thank her manager for helping with some last-minute changes and offering useful advice when we needed it. Delivery was on time and quick. They assembled everything properly and helped move our old sofa downstairs. There was a small chip on the wall while moving, but honestly it was not a big deal and didn’t take away from the overall experience. Overall, we’re happy with both the purchase and the service we received. Everything came as expected, and the whole process was much easier than we thought it would be. Thanks again to Syeda and the team for making this a positive experience 🧡

I recently purchased a bedroom set and 3pcs sofa recliner. Shivani was very attentive and professional. My family and I felt comfortable and not pressured at all. She took her time to explain things and find us the best options that suited out needs.

Firstly Ezra. The moment we walked in we were greeted warmly by this young man. He assisted us in obtaining a sectional, pop up table and bed set. He stated all the particulars and and had a high wealth of knowledge about each product we purchased. He wasn't pushy at all and while we were waiting on information he stated he's only been there for 2 weeks. He made our visit so easy and relaxing. Secondly Shivani (manager). We ran into a couple minor issues getting everything processed but she was very personable and friendly. While finalizing the process she asked how we wanted the sectional as right or left chaise. She ensured we knew what we wanted and drew out a layout for us. She was patient with everything and also ensured our visit there was pleasing. Overall this experience has been probably the best experience I ever encountered while buying products anywhere. I thoroughly recommend these 2 individuals and this location wholeheartedly.

We had an incredible experience at Ashley furniture in london, and we cannot say enough great things about Ezra and his manager, Shivani. Ezra truly surpassed every expectation we could have imagined. His knowledge of every item we were interested in was extremely helpful, and his patience with our many questionable decisions while trying to choose the perfect pieces was greatly appreciated. He really understood the vision we had for every room in our new home and guided us in a way that made the entire process feel easy and stress-free. What stood out most was Ezra’s personality, professionalism, and friendliness. He made us feel comfortable and confident throughout the entire experience, which honestly became the deciding factor in purchasing everything we wanted today. He made what could have been an overwhelming experience feel simple, exciting, and comforting. Shivani, his manager, was also amazing in helping us close the deal. She double-checked everything Ezra had confirmed, helped fine-tune the minor details, and even assisted in creating an even better layout for our new furniture. Her attention to detail and support made a huge difference. We travelled from Sarnia and this was our first time purchasing from Ashley Furniture, but after today, it certainly won’t be our last. We’ll absolutely be making future purchases here and highly recommend asking for Ezra and Shivani if you want a truly exceptional experience!!!

Buyer beware.....I am extremely disappointed with the delivery service and the lack of clarity regarding what was included. I paid $99.00 for delivery, assuming the furniture would be at least be brought inside the home. (A lot of furniture stores do not charge for delivery, and if they do, items are brought in). Instead, the items were left outside, on my walkway, in a box, with no set up or assistance whatsoever. The delivery expectations were not explained properly and had I known, the furniture would only be dropped outside, I would never have agreed to pay the amount for delivery. Due to the poor experience and frustration with the service, I canceled the order. What makes this even more frustrating, was I still had to bring in the items, (Sofa and unassembled coffee table) is that I was then going to be charged $78.00 for the return pickup-and for that fee, the company was willing to enter my home and return the furniture. It makes no sense that a $99.00 delivery service would not include bringing the items inside, yet a lower pickup fee does. That said, I do want to recognize my sales rep, (Swastha) at the London store, who went out of her way to try and rectify the situation. Her professionalism and understanding were greatly appreciated. Overall, the communication surrounding our delivery services and fees was very misleading and disappointing. Much better transparency is needed so customers fully understand what is needed so customers fully understand what they are paying for. UPDATE, My initial delivery experience was frustrating, which is why I originally left a 2-star review. Since then, customer service has contacted me directly and made an honest effort to resolve the situation. I really appreciated being heard and the willingness to help, so I felt it was fair to update my review to 3 stars.

Aleg was very pleasant and made sure I understand everything. The guys that delivered my furniture were very pleasant and respectful.