Ashley HomeStore | London, ON N6L1A9

They sold us a sofa set and we paid for the extended warranty for peace of mind. The salesman told us that you’ll get you’re money back if you don’t use it after 4 years. Then afters 4 years I went to the store to collect the money but they said we cannot do that because it will just be added to a purchase of a furniture that is more than $1000. What the guy said was all lie. I’d rather lose all that money than buy from them. What a scam! We trusted them that we did not read the very long warranty clause. Lesson learned.

Sal was great to deal with as was floor manager Steph. Super easy to deal with and were very informative so we could make a risk free decision. 👍

All the staff was so amazing with helping us on our purchase.

Went in to this location in search of a couple of recliners on sale. There was a “hot buy in the warehouse deal” I enquired if these items were stock or a special order. Was told special order and arrival would be Jan 7. I ordered and paid for two chairs within the hour. Jan 7 came and went. No product. On Jan 15 I was issued and email stating arrival to warehouse is now Feb 6. Will see what happens Feb 6.

Ordered a couch in store on the Sunday and delivered the next Friday. Everything about the purchase was great. White glove delivery service is a little too expensive in my opinion. Only issue I had was that AI “Jenny” advised that order had arrived at my address when it hadn’t. I waited 30 minutes then called the store who confirmed it was still en route and that the notification shouldn’t have been sent. Other than that, great.

There were helpful workers provided best sales

Awesome delivery!

BE AWARE*******When purchasing furniture be aware there's no quality check on delivered items it seems like as we received a bed frame that has multiple defects and structural issues. We have sent in a claim and we were told we do not qualify for a replacement as Ashley tries to repair first over replacing. We now have to wait 3 weeks for someone to come to deem it repairable and supposedly we were told they are highly skilled to repair items (we shall see and send updates as the repairs look beyond repairing where it will look decent like the floor model). We have taken time off work to be here to receive this defected bed frame that looks nothing like the floor model in store, quality is awful and from the pictures we sent dont do it justice how bad it is. We also provided a detailed description of the damages i.e. warped frame, spaces between mider edges and uneven, multiple chips and paint cracking along the whole frame as well as multiple other defects. We were hoping to be able to put together our bed frame and now we are stuck with this mess. Also you have 48 hours to claim anything in order to replace I believe? Likely they would still try to repair over replace since that's their policy anyway but we weren't told this when purchasing so we will see what happens and if we can finally get this issue resolved in a few weeks or if we are going to be given the run around. Just thought I'd let other people be aware before purchasing to save them the hassle, time and stress UPDADE: Ashley Home Store sent out their "highly skilled" person to fix our bedframe after waiting 4 weeks. The guy trying to fix the problem told us that it's not something that he can fix and that it would need to be taken back to the factory to fix. We have this all on camera as we have cameras all throughout our home for intruders and the cameras are visible. When we had mentioned this to customer care the next day about what the guy had told us the lady on the phone said he must be a new guy and she couldn't help us further. She also gave attitude stating why we are recording their workers that come fix things (which obviously we aren't intentionally recording and as far as I know it's not illegal to have cameras up in your OWN home). This tell me that they are more concerned with poor customer service being exposed rather than actually help like they are supposed to and come up with a solution. Instead after asking to speak to a manager we were dismissed stating the manager would call us back. Hopefully they are able to do the right thing and honor the process of their terms which we were told on phone if something is not able to be repaired that they will then replace the part or item, but first we would have to wait to see if it could be repaired which we have ALREADY done after 4 weeks of waiting. UPDATE After 5 months and 4 or 5 failed deliveries (more defects, sending the exact same bed a 2nd time, etc) we finally received a decent enough one- still with some defects but more minimal to which we just accepted as we never want to go through this process again. Mind you we were supposed to receive approx $45 for the damages on the recent one however never received this amount. We called up customer care to which they said it was likely a store credit given which is not true because my partner specifically said he will not be shopping there again so prefers to get money back on the bedframe so instead of giving us a 65 or so credit to the store the representative we were talking to agreed to give us approx 45 money back. They have a recording of the conversation for proof but wont review it to give us that refund they agreed upon. We made multiple calls, then after the finance department reviewed it we were told they denied offering that amount to us and we never got that refund back.

Did what was asked and paid for. Pleasant delivery men.