Ashley HomeStore | London, ON N6L1A9

I was dissatisfied with my couch. They went out of their way to fix the issue. Their customer service is amazing, attentive, and helpful. They really prefer their customers to be happy with their service and products. Thanks

I had an amazing experience at Ashley Furniture thanks to Stephanie! She truly went above and beyond from the moment I walked in. Stephanie was patient, knowledgeable, and incredibly helpful throughout the entire process. She took the time to understand exactly what I was looking for and made sure I found the perfect pieces for my home. Her friendly attitude and genuine care made the whole experience smooth and enjoyable. It’s rare to find someone who puts in that much effort to make sure a customer is completely satisfied. If you go to Ashley Furniture, ask for Stephanie—you won’t be disappointed! I’ll definitely be coming back because of her outstanding service.

(Translated by Google) My experience at the store was excellent. The staff were very respectful and helpful, assisting me in choosing the right pieces for my home and explaining all the details without putting me under pressure. The furniture quality is high, and the price is reasonable compared to other stores. Delivery was on time, with no delays. Honestly, I recommend Ashley HomeStore to anyone looking for stylish furniture and excellent service. Thank you for your experience. (Original) كانت تجربتي ممتازة بالمحل. الموظفين كتير محترمين ومتعاونين، ساعدوني باختيار القطع المناسبة لبيتي وشرحوا كل التفاصيل بدون ضغط. جودة الأثاث عالية والسعر مناسب مقارنة بباقي المحلات. التوصيل كان بوقته وما صار أي تأخير. بصراحة بنصح أي حدا يدور على أثاث مرتب وخدمة ممتازة يزور Ashley HomeStore. شكراً على التجربة

I always buy from Ashley, good and nice furniture.

Shivani was very professional and helpful I was able to find what I was looking for without any pressure

We walked in to the store early in the day to look at sofas and love seats And were approached by a sales guy. He asked us a few questions then let us browse uninterrupted We returned later before they closed and encountered him again, and he helped us with our purchase. He was very knowledgable and actually was still training as he was fairly new but he did very well. We were told our delivery date was the 26 th of November and that they would contact us before they arrived. We had ordered the white glove delivery service which is over 100 dollars. We waited heard nothing contacted Rose at the store and they told us it hadn’t arrived in the warehouse and and now we’re looking at maybe the third or fourth of December. Turns out there was a glitch on their side, which removed our order so as restitution, they gave us free delivery! The delivery went very well lots of communication and they showed up on time. Thanks for great customer service

UPDATE!! Crickets from this company since November 1st regarding warranty for damage to my dining set and side table!! Would have had better satisfaction opening a window and throwing my $5000 out! RIDICULOUS!! Love my new sofa but the customer service is atrocious, from in store miscommunication regarding delivery to a "cancelled" delivery (not by me) to a complimentary delivery where they dropped on my front sidewalk and left... to several phones calls to their "customer service" though out 2 weeks of trying to get the delivery completed, to talking with customer service rep Mike and another couple or reps that I did not get names of and then to supervisor Cheryl, in store manager and sales....was a tiresome run around of frustration and NOTHING!! No resolution...just whatever!! Then they send a text asking for me to rate them, I rate low as I am not happy and they say someone will reach out. What a joke!! Still waiting for a call ...I'm sure hell will freeze over first. Although I love the furniture I will never buy from them again!!