Ashley HomeStore | London, ON N6L1A9

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Great customers service. Very friendly greeting helpful and informative. Made a pleasant shopping experience.

Expensive and took forever to deliver Mar 9 purchase May 14 delivery...

Not great customer service. Went in there looking at couches, I saw a few I liked and tried to get help from someone but no one bothered to look my way for about 15 mins. I went up to the desk to finally get some assistance and the lady wasn’t much help when I asked questions about some of the couches and than walked back away to the desk, didn’t say if she would come back. About 5 mins later a gentleman did walk my way and offered his assistance. I asked if they could waive the delivery fee (about 100) to which they could only knock off $50. I asked if there was anything more they could do and his response was “oh wow over $50” which I thought was rude but whatever. He went to ask his manager and After some back and forth they couldn’t do more than what he offered which is totally fine, but what annoyed me is that after he said that, he just walked away. It was kinda weird the way he ended the conversation so abruptly. Didn’t offer another resolution, didn’t show me other couch options, just said we can’t honour waving the delivery fee and walked away. Its not even about the delivery fee it was just the way the situation was handled. I thought it was poor customer service.

Dealing with the people at the Brick and mortar location was fantastic. Great experience our Delivery guys were amazing and was the best delivery experience I ever had. However, the Low rating is due to Customer Service. Our adjustable bed We ordered came damage with broken parts and we also have one malfunction on a remote which doesn’t work properly. The Delivery guys took note and pictures. No one reached out to us. I had to call customer service several times the last time I demanded to speak with a supervisor, which would not get on the phone. The best part is, they tried to blame the delivery guys not themselves. This has been one of the worst experiences with customer service I have ever dealt with they just send the Customer in circles. I guess the object of the game is to frustrate you enough just to go away

I went into the store to purchase a sofa and love seat on arrival spoke to salesperson who was not friendly at all and actually needs to work on her customer service. Just because someone doesn’t buy anything it doesn’t mean you can treat them differently. Buyers beware of this female at this location.

Buyer beware.....I am extremely disappointed with the delivery service and the lack of clarity regarding what was included. I paid $99.00 for delivery, assuming the furniture would be at least be brought inside the home. (A lot of furniture stores do not charge for delivery, and if they do, items are brought in). Instead, the items were left outside, on my walkway, in a box, with no set up or assistance whatsoever. The delivery expectations were not explained properly and had I known, the furniture would only be dropped outside, I would never have agreed to pay the amount for delivery. Due to the poor experience and frustration with the service, I canceled the order. What makes this even more frustrating, was I still had to bring in the items, (Sofa and unassembled coffee table) is that I was then going to be charged $78.00 for the return pickup-and for that fee, the company was willing to enter my home and return the furniture. It makes no sense that a $99.00 delivery service would not include bringing the items inside, yet a lower pickup fee does. That said, I do want to recognize my sales rep, (Swastha) at the London store, who went out of her way to try and rectify the situation. Her professionalism and understanding were greatly appreciated. Overall, the communication surrounding our delivery services and fees was very misleading and disappointing. Much better transparency is needed so customers fully understand what is needed so customers fully understand what they are paying for.

Ayush & Stephanie were amazing help, I was able to order exactly what I wanted. Great service, and made the purchase process so seamless.

Great customer service. Beautiful furniture as well.