Ashley HomeStore Kitchener, ON
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Proceed with caution - - - My experience with Ashley actually started out really well. I found a sectional I liked, it was a fair price and the sales person I was dealing with seemed great. I asked if it was possible to get the sectional with a chaise on both ends rather than just one. He said sure no problem. We worked out the added cost, it was still fair, and I proceeded to move forward with the purchase. Here's where it goes wrong. I wasn't shown any paperwork in the store - I should have asked to see it before I paid and I did not. That's on me. After leaving the store I was looking at the invoice and it seemed as if something had been missed. I had a left chaise, a right chaise, and two armless loveseats. So what's connecting the corner of the sectional I wondered. I figured he just missed the corner piece when he rang it in. So I called the store to make sure this was corrected only to find out there was no corner. The man sold me two half sectionals with no possible way to connect them. Who in their right mind would do that? What am I going to do with two partial sectionals that drop off to an empty corner? Anything for a sale I guess. Commission employees with no ethics is what you get when shopping at Ashley furniture. Thank goodness I noticed this before it was delivered. So I asked to be refunded right away and they agreed, but here was are a week later and I have still not received the refund. I have also not received a decent apology or had anyone make any attempt at reaching out to me to rectify the situation. It's been kind of an "oh well" response from management when I spoke to them. No attempts to help find another product, no offers of additional assistance to retain my business, nothing. Truly horrific customer service, I am so floored by it. I think it's pretty clear that if I ever do get my money back from them I'll be shopping elsewhere now.
I’ve spent over $10,000 on furniture from Ashley and had a generally good experience—until recently. I ordered a coffee table and a side table, and on two separate occasions, I was told the items were ready for pickup. However, when I arrived at the Kitchener location to collect them, I was informed only then that the marble tops had been broken during delivery. This kind of delay and lack of proactive communication is extremely frustrating. It’s unacceptable to notify customers of damaged goods only after they’ve made the effort to come in. A simple call or update before my visit would have saved time and avoided the inconvenience. After being a loyal customer, this experience has really impacted my trust in the service quality. I hope the store takes steps to improve communication and handling for future orders.