Ashley HomeStore | Kitchener, ON N2C 1X4

I so happened to buy a sofa from your Kitchener ON location right on Fairview Road from Milanka Brezo. I bought it in April of this year and in less than 6 months the "leather" started coming off one of the sides. I since then had that piece replaced and not only was it installed very poorly, it doesn't even match the texture of the rest of the sofa. The answer I got from your team was quite poor , they told me the "leather" comes from a different animal which is why it doesn't match. Their solution was to send me another piece to install and the piece they sent is even darker and certainly doesn't match the rest of the sofa. Their team is telling me that there's nothing that can be done but were super quick to take my $ when I gave them my credit card. The second picture was of their "amazing installation". Tired of being on the phone for hours with these people. Any real resolutions would be great appreciated. UPDATE - DEC 12 I went to the store yesterday to apparently choose a new Sofa so I could finally end this nightmare of an experience that I've had with this store. I finally chose one that was within the price range of the one I originally chose. I was told by an agent that I could chose one relatively in the same price range as the one I originally chose. However, when I came to place the order after spending about an hour and a half looking at options, they told me I had to pay out of pocket to get the replacement. I've lost over 8-10 hrs of work and even had to take a day off work to accomodate for their technicians to come to "install" faulty parts. Is this the kind of treatment that is given to customers who are facing issues on a piece that did not live up to the expectations? If I could give a 0 star review I would.

Super great customer service given by staff Nav and Rahul. Took their time to help us ensure we found what we are looking for within our comfort and budget. Appreciate their assistance and excellent customer service, along with product knowledge.

My experience was very good. The sale rep was helpful and explained details of the item I was interested in. She helped me with all aspects of the purchase. Her name was Nav I believe. Thank you

Milanka helped me with sofas. Amazing service. Even helped me load it in my van when all the lazy warehouse workers went home. A real leader she is. Exceptional work. Also, my wife loves the sofas.

We had a wonderful experience thanks to our sales associate, Roxanne. On our first visit, we purchased a couch, and she even stayed at least half an hour past closing time to help us finalize everything. We returned a few days later to buy more furniture because she was so helpful and attentive. Roxanne made sure all of our items were delivered promptly and kept us updated throughout the entire process, even working to expedite shipping during the busy Black Friday period. Her communication and customer service were exceptional. I highly recommend ! :)

Service was exceptional. Took time to explore all our options.

We just purchased a chaise couch at Ashley in Kitchener. Roxanne was our sales person. She did a fantastic job. She close the deal with good numbers. She was not pressuring us at all. She was very informative. She made us aware of the extended warranty. She made us aware of the white glove delivery. She was supported well at the front end by the manager and or the owner of the store. Excellent representation Roxanne was friendly and very knowledgeable. The store was well presented. We would shop here again all day long. Brenda and Bob

I found what I was looking for and the sales person was very helpful.

Our sales lady Nav was amazing helping us get the best possible deal we could on a couch we recently purchased. Look for at the store if you want a diligent sales rep sincerely looking to help her customer's.