Ashley HomeStore | Kitchener, ON N2C 1X4

Rose was very helpful with my purchase of a matress. She was very professional with the follow up and fixed all the issues with my purchase and kept me updated about my refund. She even called me to make sure that i get my refund and offered me a gift card for my inconvenience.

I recently purchased a new dresser from Ashley Furniture in Kitchener. After visiting competitors’ showrooms and comparing different products; I visited the Ashley showroom. I was greeted by Michael Poole, who was very knowledgeable and friendly. He understood what I wanted and showed me exactly what I was looking for. He answered all my questions and then gave me time to discuss my purchase with my partner without pressuring my choice. The quality of the Ashley products and the reasonable price made my decision very easy. I highly recommend shopping at Ashley in Kitchener. Thank you Michael, I will be a return customer.

Excellent service, helpful advice and a got a great deal - ask for Milanka, she is amazing

Stellar customer service. They bent over backwards to accomodate me. The whole staff was exceptional, especially Milanka!

I so happened to buy a sofa from your Kitchener ON location right on Fairview Road from Milanka Brezo. I bought it in April of this year and in less than 6 months the "leather" started coming off one of the sides. I since then had that piece replaced and not only was it installed very poorly, it doesn't even match the texture of the rest of the sofa. The answer I got from your team was quite poor , they told me the "leather" comes from a different animal which is why it doesn't match. Their solution was to send me another piece to install and the piece they sent is even darker and certainly doesn't match the rest of the sofa. Their team is telling me that there's nothing that can be done but were super quick to take my $ when I gave them my credit card. The second picture was of their "amazing installation". Tired of being on the phone for hours with these people. Any real resolutions would be great appreciated. UPDATE - DEC 12 I went to the store yesterday to apparently choose a new Sofa so I could finally end this nightmare of an experience that I've had with this store. I finally chose one that was within the price range of the one I originally chose. I was told by an agent that I could chose one relatively in the same price range as the one I originally chose. However, when I came to place the order after spending about an hour and a half looking at options, they told me I had to pay out of pocket to get the replacement. I've lost over 8-10 hrs of work and even had to take a day off work to accomodate for their technicians to come to "install" faulty parts. Is this the kind of treatment that is given to customers who are facing issues on a piece that did not live up to the expectations? If I could give a 0 star review I would.

We recently purchased furniture from the Ashley Kitchener store. Our salesperson was Nav and found her to be very helpful, knowledgeable and supportive and extremely patient while we made our final decision . The store manager too was helpful and backed Nav fully in making sure we were satisfied with our experience.