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Ashley HomeStore | Guelph, ON N1H 7M1
Ashley HomeStore Guelph, ON
Your Local Furniture, Mattress & Decor Store
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Rahul was excellent in helping us find the perfect sectional. The manager also was able to address my questions properly. Hats go off to the team at Ashley’s Guelph store.
DO NOT PURCHASE FROM ASHLEY FURNITURE... This company is dishonest and manipulative, and they should not be allowed to operate. Avoid buying anything from them, as you will be let down. The delivery workers were rude to my pregnant wife and suggested she should tip to get our furniture up the stairs. I requested a refund, but they refused to provide the full amount back. They stated they would deduct $300 from the $3,684 I paid for delivery. I have contacted the company to request a refund, but they have declined to issue the full amount. Specifically, they proposed to deduct $300 from the total of $3,684 that I paid for delivery services. If you happen to encounter this awful company and buy satisfactory furniture from them, just head to your bank and request to dispute the charge.
Our experience with the sales team at the store was good, and we placed our order with them for a sofabed and a coffee table. We waited almost a month for delivery and the day before the new furniture arrived, we got rid of our old couch and coffee table. On the day of the delivery, the delivery team came into our building and immediately said that the shipment is too big for the elevator. We are in a condo on the 4th floor, and this is the standard elevator that is used for all deliveries and moving. They said that they can’t deliver the items and that we need to “select something smaller.” I asked if they could take it up the stairs, and they said they will only go up 3 flights of stairs, and because we’re on the 4th floor they refused. I explained to them that I’m 5 months pregnant, we got rid of all our old furniture and if they don’t deliver this we will be sitting on the floor. They didn’t care and said we need to select something smaller. When we placed the order, we were never asked about the elevator size or told that this may be an issue. That same day, the store confirmed that we would receive a full refund for our order. A few days later, they said we would get a partial refund and a store credit. Their offers kept changing and were not consistent. The store manager offered to call us to speak about our refund, but we waited over a week and no one reached out to us. Overall, a terrible experience and we will not be purchasing anything from this store again. We are yet to get a refund for this order.
Friendly staff
I already came into the store knowing what I wanted to buy. A salesman greeted me at the door and I showed him a photo of the item. Since it was out of stock, I had to place an order for it. Keight Rossdeutscher efficiently completed the required paperwork. I will receive an email notifying me of the delivery date. I was happy with the selection of furniture that was available at Ashley, although I feel they could carry more wall units and shelving. Thanks for your prompt assistance today!
Lovely staff! Welcomed my puppy too
Our salesperson was very helpful showing us exactly what we were looking for
Service was great,
Visit the store and experience their excellent service. Manager Fareena is very passionate, friendly, and knowledgeable about furniture quality and financing. Delivery support from Jenny was excellent as well.
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