Ashley HomeStore | Burlington, ON L7M4M9

Great selection and, most importantly, knowledgeable friendly staff that didn't pressure you as you looked around. Our sales person, Kaitlyn, was excellent!

THANK YOU SOOOOOO MUCH ROSE I APPRECIATE YOU! Went in asking for a bed in a box!!!! As a sale rep if the customer says that they have lower back issues never suggest a bed for them! What’s comfortable for you is Not comfortable for the customer! That being said being told that I can return the bed after 30 days trial and after sleeping on it for 2 weeks got my lower back worse and not better! Came in the store and was told to wait 2 more weeks for the bed to adjust to my body!? How!? If I could’ve barely slept on it for 2 weeks. Then the sales rep left the company and another sales rep and the manager did not try but they added on a bed that is $800 more on my account…… are you serious!!!! I’ve told the 1st sales rep what bed I FELT is comfortable for me instead of listening he decides to tell me go to this bed “it feels nice but I want the bed I was just on” I told the store manager this as well A SALE IS A SALE! DONT TELL YOUR CUSTOMERS WHATS BEST FOR THEM WHEN TOU DONT KNOW THEIR ISSUE OR PROBLEM!!! Now being stuck with a bed that I don’t use and just collects dust!

My wife bought furniture from Ashley in Burlington, Ontario. Yesterday, the delivery/installation crew of 2 men noticed that there were blemishes on the dresser. The lead hand said that someone would be here today to fix the blemishes. We didn't know who would show up or at what time? So my wife called the store today and spoke with the salesperson who told her to call a 1-800 number and speak with customer service in Winnipeg, Manitoba. My wife called and was told that there was no record of blemishes and she would have to take pictures and send a text message to a computer and go from there. AWFUL CUSTOMER SERVICE!

Ashley's showroom is filled with gorgeously laid out furniture arrangements for every room in your home. The variety of merchandise was excellent, the quality of furniture was top-rate, and the sales consultants were pleasant and helpful. I'm definitely going back for my next furniture purchase.

Fantastic service, very informative and no pressure, very happy with our experience.

Heba was great! I found exactly what I was looking for very quickly!

I would never buy furniture here. Bad quality. Bought a couch set less than a year ago and it looks like it’s 10 years old. Wears fast. And you can’t flip the seat cushions. Save your money and shop elsewhere

Thanks so much to Rose for reaching out and getting my issue sorted, i appreciate you taking the time out to contact me and sort this out! Have a great weekend!