Ashley HomeStore | Brantford, ON N3R8A3

Don’t recommend! Customer service is bad and not helpful with the return policies.

#Never recommend!! Our story is that when we bought a set of sofa and chair, didn’t get into our appartment as it is too big and didn’t enter from the door! So we went back to them and explained the issue! In the beginning they refused to return or exchange it as it is final clearance but then we went again to them, they accept to return only the sofa without the chair plus with 25 % to be deducted! So what we can do with only chair in our home !? And even they didn’t allow us to choose another set or return it as full set not only the sofa. The set was never used and we contacted them in the same day that we bought it. They aren’t helpful and everyone there is saying different thing! I know that I will not get benefit from this but at least I shared my experience. Please, Ashley HomeStory, don't reply unless you are seriously taking care of your customers. I asked the other company's and their policies is so cooperative and they gonna slove it diectly.

Sofa delivered on time as ordered. Delivery guys were courteous and efficient.

The two built delivery guys refused to bring the bedroom set inside the house, now I understand taking them into the room but at less one of them could bring the furniture in the house so I could close the front door. Imagine how huge the boxes were and I’m not even able. It took me 20 mins to get them just to the bottom of my stairs with two more flights to go

Large variety of furniture to choose from, no long waits for the furniture & staff was helpful & not pushy on sale.

Excellent experience.... thank you Chas for all your help today

Staff were super friendly and not at all pushy. Helpful and knowledgeable about products. Able to price match.

Super friendly service with Chas and fantastic prices!!!

Exceptional customer service from Chasity.