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Ashley HomeStore | Brampton, ON L6R 2K7
Ashley HomeStore Brampton, ON
Your Local Furniture, Mattress & Decor Store
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
This place used to be a Futureshop. I used to buy so much games and movies from the place.
I am writing to formally express my deep frustration and disappointment with the lack of resolution to my ongoing issue regarding the power base I purchased from Ashley HomeStore. Despite multiple attempts to seek assistance from Guest Care, my concerns have been completely disregarded, leaving me feeling scammed based on the experience I have had with both the product and your customer service team. The power base I received has been making extremely loud noises due to the wheels, which has significantly impacted my ability to use it comfortably. When a technician was finally sent to address this issue, I was appalled by the unprofessional and unacceptable solution provided. Instead of properly fixing the defect, the technician simply placed a dirty cloth under the wheels as a temporary workaround. This is not only an inadequate resolution for a product that cost me thousands of dollars, but it also demonstrates a complete lack of accountability and respect for paying customers. To make matters worse, my interactions with Guest Care have been nothing short of disappointing. I have a recording of a Guest Care agent blatantly ignoring my concerns and ultimately hanging up on me. This level of service is completely unacceptable from a company that prides itself on customer satisfaction. I did not spend my hard-earned money to receive a defective product with no genuine attempt to rectify the situation. At this point, I expect a proper resolution to my issue, whether that be a full replacement of the power base or a repair that permanently resolves the defect. Additionally, I would like an explanation for the unprofessional conduct of both the technician and the Guest Care representative. If this matter is not addressed immediately, I will have no choice but to escalate this complaint further, including leaving detailed reviews outlining my experience and exploring potential legal options. I hope it does not come to that and that Ashley HomeStore takes responsibility for this situation by providing the service and quality assurance that customers deserve. I expect a response within [reasonable timeframe, e.g., 48 hours], detailing the next steps for resolving this issue. Please respond to this email at your earliest convenience.
Great customer service
The furniture at Ashley is amazing and of high quality. We have our first purchase from Ashley and we loved all the options that were given to us. Sukhmeet is really good and she has quite good knowledge about products of Ashley.
Ishwinder was great. She explained the different sectionals for our family room once I had shown the picture. She was knowledgeable in the products and on pricing
The first salesperson we met Ali was great and explained everything in detail which helped us select what we wanted. We went again to buy and the salesperson who helped us was very polite but extremely rushed. The whole experience was quite confusing and stressful as we were always guessing things in the process especially as we were doing it through financing
I recently visited Ashley furniture. Sukhneet Cheema was incredibly attentive and made sure all my needs were met.she was very polite and very helpful. I was completely impressed by her professionalism and customer service.The product I purchased exceeded my expectations in terms of quality. Great experience!
First time that I went to Ashley for a purchase. Had a couple of sales associates come, offer help, then vanish. Ms. Aaliya noticed this, apologized for the inconvenience and offered help us make a decision. She was very clear, consice and knowledgeable on different aspects, Thank you! Their delivery services are simply amazing too, on point tracking system
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