Ashley HomeStore | Brampton, ON L6R 2K7

Best deal best service Deal with Syma very good experience

$3,000 Mattress, Months of Severe Back Pain, and Absolutely Appalling Customer Service I genuinely cannot remember the last time I was this disappointed and disgusted by a company's complete lack of accountability and customer care. In December 2025, my wife and I purchased a mattress from Ashley for approximately $3,000 while furnishing our new home. We trusted that spending this kind of money with a well-known furniture retailer would mean investing in quality, comfort, and peace of mind. Instead, what followed was months of absolute misery. My wife began experiencing excruciating, persistent back pain that significantly affected her quality of life. We spent months trying to identify the cause, including medical investigations, only to eventually discover that the mattress we had purchased was the source of her suffering. When I contacted Ashley, I wasn't asking for a refund, compensation, or special treatment. I simply requested an exchange for a different mattress and explicitly offered to pay ANY price difference. After everything my wife had endured, I thought this was an incredibly reasonable request. Apparently, even that was too much to ask. For the past MONTH, I have been passed from one representative to another, endured ridiculous waiting times, repeatedly explained the same distressing situation, and encountered nothing but deflection, empty responses, and an astonishing lack of ownership. Not one person has demonstrated any meaningful accountability or genuine willingness to resolve this issue. What frustrates me most isn't even the $3,000. It's that my wife's health and well-being have been seriously affected, and a company of Ashley's size cannot seem to muster the basic decency to take our concerns seriously and work toward a reasonable solution. A customer who spends thousands of dollars should not have to beg for assistance, chase representatives for a month, or repeatedly explain how a product has affected their family's life. Ashley was more than willing to take our money. But when we needed them to stand behind what they sold us, accountability was nowhere to be found. To Ashley's management: Is this genuinely the level of customer service and responsibility your company considers acceptable? Does customer satisfaction stop the moment the payment goes through? I am profoundly disappointed by both the product and the way this situation has been handled. I would strongly caution anyone considering purchasing an expensive mattress from Ashley to think twice. A premium price tag clearly does not guarantee a premium product, and based on my experience, it certainly does not guarantee that the company will stand behind its customers when something goes wrong. An absolutely unacceptable experience.

Great delivery and the chairs look fantastic in our living room.

Great service from Chitvan and KP!! Thank you for all your help

Aaliya provided excellent customer service! She was kind, patient, and helpful throughout our visit. She took the time to answer our questions without making us feel rushed. Thank you, Aaliya, for making our shopping experience so pleasant. Highly recommend!

"I couldn't be happier with this purchase. The TV table is gorgeous and very solid. What made the experience even better was Alia—she was polite, responsive, and provided outstanding customer service. I will definitely shop here again. Highly recommended!"

Terrible experience. Don't buy to this store. Had a hard time exchanging my purchase. Originally i liked to purchase a love seat but the salesman harpreet Singh convinced me to try a sofa which is bigger than a loveseat. He promised me that if its too big to my family room I could always exchange it without a problem. So that exactly, what I did. But he never mentioned to me that l only have 2 days to try it. The sofa is never been used and still in the box and unopened. When I phoned them after 5 days that I need to exchange to a loveseat they wont accept because its almost a week after the purchase. So l ended up putting the big sofa to my family room. Compared to the bricks and other store they allowed exchanges. Terrible policy. No star at all for them. But u cannot post if u don't give 1 star.

Harman ... Your are excellent ... Keep it up

Very polite people,: Jaspreet and Maninder. No problems with staff but product quality is not satisfying at all. The Kingsbed I bought broke down after 3 months of use. I reported it and had to wait for about 5 weeks before a broken replacement was sent. And now 3 weeks later I'm still waiting for the the broken legs and floor to be replaced. What nonsense. Imagine happily buying a new bed and can't enjoy it for 3 months and still counting