Ashley HomeStore | Barrie, ON L4N 6P3

(Translated by Google) I really like this store. The prices are reasonable, the selection is very large, and you can buy accessories for any room at the same time. The staff is polite and helpful, ready to help with any questions. I'm glad I contacted them and found the furniture I was looking for. Thank you all very much. I recommend this store. I really like this store. The prices are reasonable, the selection is very large, and you can buy accessories for any room at the same time. The staff is polite and helpful, ready to help with any matters. I'm glad that I turned to them and found the furniture I was looking for. Thank you all very much. I recommend the store. (Original) Мне очень нравится этот магазин, цены приемлемые, ассортимент очень большой и можно одновременно приобрести аксессуары для любой комнаты. Персонал вежливый услужливый, готовы помочь в любых вопросах. Я Рада что обратилась к ним и нашла мебель которую искала. Спасибо большое всем. Магазин рекомендую. I really like this store, the prices are reasonable, the assortment is very large and you can buy accessories for any room at the same time. The staff is polite and helpful, ready to help in any matters. I'm glad that I turned to them and found the furniture I was looking for. Thank you all very much. I recommend the store.

We recently purchased two leather love seats at Ashley Furniture Home Store in Barrie. We had excellent customer service from Robert, we found sofas at an excellent price, overall a great experience!

If I could rate them in the negative I would. I purchased a $3000 couch and it was delivered with a damages and deficiencies. I was told to use their "chat" to start a claim which I have several time and got no where. I finally contacted customer services and someone sent me an email to send pictures which I did. I emailed them twice after the initial email, no response. Then I received an email from someone by the name of "Jenny" that said "hi there" and nothing else in the body of the email. I responded twice, no response back. I called customer service again, spoke to 2 different people, both said that they did not receive the email and one asked that I email her directly. I did, was on the phone for 32 minutes and all she kept saying was "oh my god". Not sure what god has to do with this. She did not get the email and after 32 minutes, I got disconnected, no return call. I calmed myself down, called the next day, spoke to another INCOMPETENT person, then decided to email the chat "existing claims" and after going back and forth for over 10 minutes, I was told that they do not replace damaged furniture and to send pics AGAIN. I finally called our sales person and he was great but not confident this is going to work out. I thought the Brick was bad, Ashley's takes the cake. Good thing my American Express does chargebacks because that is my next step. I will also process with contacting the Better Business Bureau and the Ministry of Public and Business Service Delivery and Procurement department.

Wonderful experience with Chris, he helped us find the perfect furniture for our needs. Store layout is beautiful, clean & have lots of variety of styles. Definitely going back soon for more! Thank you Chris & Tarik !

Great service from Robert Dennis. They made the purchasing very easy and I believe a great deal.

We are extremely disappointed with our customer service experience at ashley furniture. The initial sale experience at the store in barrie was a positive experience. We purchased a couch, the sales rep was fun, professional and accommodating . As we await the couch we purchased, we were delayed and delayed and delayed with no updates unless we called customer service ourselves. We were met with no accommodations for the inconvenience , when we finally felt we were getting somewhere they said they would confirm and get back to us the next day, again no returned call. We purchased a couch on May 4th, it was supposed to be available on the 26th of May and we still don’t have it . We asked to speak to a manager , there were none available . We really wanted to keep our purchase within Canadian products which is why we chose them but it doesn’t feel like they are looking for repeat customers .

All went as expected. THANKS!

Robert was amazing! Helpful, answered everything and super flexible. Very happy with our purchase. Thanks Robert!

I have been dealing with this particular store since it opened have purchased many different items and have never had an issue, but if I have my advisor has been right on it right away, so I have absolutely no complaints