Ashley HomeStore | Barrie, ON L4N 6P3

We had a amazing service with Chris. He answered all are question, he also Provide us with all the details and regards to the furniture we where interested to purchase. Thank you for amazing service. If you need any service Rich out with chris.

Matt was excellent thank you so much.

Beautiful furniture and accessories. Beautiful shopping experience. Beautiful salesperson. Patty, you’re AWESOME! Thank you.

Great experience over the phone with the Barrie store! I’m looking forward to working with their team to outfit my house 😁

Chris was lovely and helpful!

Great customer service and selection. Very satisfied with the overall experiece and purchase.

Excellent customer service from Ryan

Robert at Ashley Home Store at park place was helpful and we found a great couch.

Three Weeks Later, Still No Resolution!!! UPDATE: Unfortunately, my experience with Ashley's Furniture has continued to get worse since my original review. It has now been three weeks since I got my couch, and it has not worked properly for a single day. Neither reclining function works, despite both controls illuminating and the couch seeming to have power. The USB ports also do not work. I reported the issue immediately and have spent the past three weeks going back and forth with Customer Care, including a video call with a tech. I have repeatedly had to follow up myself for updates, despite being told someone would contact me. I was told a request had been sent to the parts department and they would follow up to me within two business days, and when I followed up again after hearing nothing (nearly a week later), I was told another request had been sent because there was still no response from parts. Ashley's also responded publicly to my original review and asked me to contact Rose directly. I did attempt to reach her at the number provided, but received an unavailable message and was transferred back to regular Customer Care. I leave for vacation tomorrow and won't have texting service while I'm away. I specifically asked for a service order to be booked for next Friday so there would be an actual repair plan in place when I return. Instead, the only response I received was, “Thank you for your patience and understanding.” No appointment was booked and no timeframe was provided on repair. My sales representative, Robert, deserves to be mentioned separately. He has been wonderful throughout this entire experience responsive, helpful, and genuinely concerned about getting things resolved. I have absolutely no complaints about Robert or the sales side of my purchase. For context, this all started with the delivery itself: I paid for professional white glove delivery because I live in a basement apartment. The crew complained about the cars outside, the weight of the couch, and moving my old couch because of allergies. While I was waiting for Customer Care that day, I was pressured to decide whether they should leave the couch or take it back because they had other deliveries to do. I was ultimately left crying in my living room trying to figure out what to do and had to pay 1-800-GOT-JUNK to remove my old couch. The crew also left my exterior doors open when they left, despite me having cats, and them possibly getting out. I lost an entire day of work instead of the half day I had planned, affecting both my regular pay and my stat holiday pay for the holiday immediately following delivery. Ashley's refunded the delivery charge, which I appreciate, but that doesn't change the fact that the couch does not work and I have been extremely inconvenienced over and over again. What should have been an exciting purchase has now turned into three weeks of a non-functioning couch, additional expense, lost wages, and repeatedly having to chase Ashley's for answers.