Ashley HomeStore | Dartmouth, NS B3A4R9

Stephen was super helpful and we were very impressed with the selection and pricing at Ashley. I would highly recommend this store and will most definitely be back when we need more furniture.

On entrance we were greeted by a staff member (Rob), who introduced himself and left us to browse. When we selected what we wanted, Rob was there to complete the sale. The whole transaction including delivery was hassle free. Definitely would recommend to anyone looking to buy furniture.

I had the worst experience with this store. They are friendly when selling the mattress, but when we tried to use the provided warranty they were rude and deceitful. Avoid this store. They may look friendly but they are not when things go wrong! After using our mattress for a few years, it lost its shape. After exchanging multiple emails and photos, we were approved to replace it only with a mattress available in the store. The issue is that they did not have our mattress in stock despite promising that they would replace our exact mattress at the time of our purchase. We were given a short period of time to chose whatever they had in store instead of our old mattress. They also refused to order our mattress even if we agreed to wait. Given that it was not the same mattress, we had to pay the difference between what we originally paid and the new mattress. With inflation, a mattress of the same quality was double our original payment. So, we had to pay the original price again despite being promised free warranty replacement at the time of purchase. This is unfair as we were originally led to believe that the warranty entails free replacement; This is also the definition of warranty. Personally, the deceitful conduct of this store is worse than paying for a service, and not receiving it. When purchasing our new mattress, the salesperson showed us a mattress that fit our needs. We purchased this mattress after trying it out. When it was delivered, it was much more firmer unlike the store sample. It was too firm for my wife, and I to fall asleep, so we ended up sleeping on the couch. I called, and told the store the issue, and we were told that the store sample was softer because of all the people that had tried it in the store. This would have been nice to know before we made the purchase, not after. I offered to pay the difference again if they could just order our original mattress, or even take our old mattress back but they refused. They say sleep onit for few months until it gets softer , however it is even unbearable for few hours. To conclude, if you value honest conduct, and fair customer service, stay away from Ashley Darthmouth.

Don't shop here. The customer service and prices are terrible

Terrible customer service

We stopped in to look at a reclining chair we saw in your flyer. We tested a recliner just outside your store. It was just what we were looking for. The sales person showed us our flyer pick. It was not suitable. We were sold on 2 identical recliners in a different colour like the one we saw outside your store. We were looking for one and got 2. What a sales person. They are to be delivered 1 day before my birthday. Hey!