Ashley HomeStore | Winnipeg, MB R3H 0K3

Everyone was very helpful and very pleasant to deal with.

I ordered my appliances from Ashley in March 2026, with the expectation that everything would be delivered in September 2026. Unfortunately, what should have been a straightforward appliance purchase turned into a very frustrating experience involving repeated delays, poor communication, missing installation items, a damaged appliance, and difficulty getting a refund. I purchased a washer, dryer, range, refrigerator, and upright freezer. Here is what happened: • Washer & dryer: They were delivered, but I could not use them because the necessary hoses and stacking kit were missing. After waiting months for the appliances, I expected them to arrive complete and ready to use. • Range: The day before the scheduled delivery, I was contacted and told that the range was delayed. This was extremely inconvenient because I had already planned around the delivery. • Refrigerator: The refrigerator was delayed by approximately three weeks. When it was finally delivered and installed, it arrived with a dent. • Upright freezer: This was supposed to be delivered with the other appliances, but it was also delayed. The frustrating part was that I was not properly informed that it was delayed. I had to find out through the delivery process rather than being proactively notified. • Refund: This was another major issue. After all the delays and problems, I had to call Ashley multiple times regarding my refund. On one occasion, I was on hold for approximately two hours. Toward the end of September, I was told that the refund would be processed. However, when October came, I still had not received the refund. I eventually went to the Ashley store in person, and only then was the refund processed that day. The biggest problem throughout this entire experience was communication and follow-through. I understand that supply shortages and delivery delays can happen, but I ordered these appliances six months in advance specifically because I needed them for my new home in September. Instead, I experienced: * Multiple delivery delays * Missing hoses and installation equipment * A damaged refrigerator * An appliance being delayed without proper notification * Long wait times when trying to resolve issues * A refund that required repeated calls and an in-person store visit I believe customers should not have to repeatedly chase a company for updates or refunds, especially after spending a significant amount of money and placing an order months in advance. Unfortunately, my experience with Ashley was far more stressful than it should have been. I hope Ashley improves its delivery coordination, communication, installation preparation, quality control, and refund process. Based on my experience, I would think twice before purchasing appliances from Ashley again.

We visited two different locations of this store, and unfortunately, both experiences were disappointing. The consultants at both locations were not very friendly or polite. We expected more welcoming and helpful customer service.

I had a smooth experience buying furnitures from Ashley! Associates were nice and helpful - they help you decide and offers you payment options. I bought dining and chairs 3 years ago and then recently i came back because of their hot buy reclining chairs (I bought 2!) :) I love the quality of their furnitures and collections they have - the reasons i keep coming back.

Staff was great get out of the way to do some extra stuff for us and I appreciate it. Thank you very much and I will return. I’ll get more refurnishing appreciate it. Thank you. Will send photos and all the furniture then all the furniture is set up

Wonderful service, friendly and knowledgeable staff. Shubham Jain was terrific. He patiently answered all my questions and was enthusiastic without pressuring for a sale. Would recommend the store to anyone looking for good quality furniture. Furniture was delivered on Tuesday. Delivery was on time and efficient. Devin and Gerard were very careful and made sure my new items were functional and positioned where I wished. I especially appreciate that Ashley takes old furniture away and donates it to a suitable charity. Highly recommend Ashley for their quality products and great service.

I normally don’t leave reviews like this, but this has gone far beyond a normal delivery delay. I purchased several pieces from Ashley, including a sectional, dresser, bedroom furniture and a rug. The sectional and dresser were delivered July 25, but the bed and rug were repeatedly delayed. My bedroom delivery was rescheduled approximately six or seven times. I kept the dresser because it was chosen to match the bedroom furniture and Ashley kept giving me new delivery dates. I wasn’t someone who kept furniture for months and randomly changed my mind. I continued waiting because I believed Ashley was still going to complete the order. Eventually I lost confidence in the process and asked Ashley to cancel the outstanding furniture, take back the matching dresser and work with me on a complete resolution. After trying repeatedly to resolve this directly, I also contacted Manitoba Consumer Protection. UPDATE – October 7: Unfortunately, I’m updating this review again because I appear to be right back in the same cycle that caused me to leave the review in the first place. After my original review, management reached out to me and I genuinely thought we were finally getting somewhere. I spoke with Rose, who agreed that Ashley would take back my dresser and cancel the outstanding furniture that still had not been delivered. I was also offered a $300 credit. I appreciated that they were finally trying to work toward a resolution. We then discussed whether there was a way to resolve the rest of the purchase as well, because after everything that has happened I would prefer to simply make a clean break from Ashley. I was told I would receive a follow-up call so we could finalize everything and arrange the return/pickup. That is where things have fallen apart again. I was expecting a call Friday. Nothing. I was then expecting to hear back Monday. Nothing again. I have since reached out myself more than once asking for an update and trying to find out when I can actually return the furniture. I still have not received a response. What makes this especially frustrating is that this feels almost identical to the problem that started all of this. Originally, I was repeatedly waiting for furniture deliveries that kept being moved and rescheduled. Now I have management telling me they will take furniture back and resolve part of the order, but I’m once again left waiting for promised follow-ups that don’t happen. To be clear, I am not saying Ashley never offered me a resolution. They did, and I appreciated the owner/management reaching out. The problem is that an offer to resolve something only means so much if nobody follows through and I’m still left trying to chase someone down to find out what is happening. At this point, I have furniture Ashley has already agreed to take back, outstanding items that were supposed to be cancelled, and no clear pickup date or final confirmation because communication has stopped again. I have tried to be patient throughout this process. I have called, texted, waited for promised callbacks, and given Ashley opportunities to resolve this directly. I have also contacted Manitoba Consumer Protection because I reached a point where I did not know what else to do. I don’t want another apology or another promise that someone will call me. I just want someone to follow through on what has already been discussed, tell me exactly what the final resolution is, and give me an actual date for the furniture pickup. If Ashley follows through and resolves this, I will absolutely update this review again to reflect that. I would much rather be able to write that they ultimately made things right than continue updating this review because I cannot get an answer.