Ashley HomeStore | Winnipeg, MB R3H 0K3
Ashley HomeStore Winnipeg, MB
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore at 1000 St. James Street in Winnipeg! We're your go-to destination for stylish, quality furniture and a shopping experience that feels easy and personal. Conveniently located near Staples and McDonald's, our showroom has everything you need to bring comfort and character to your space. Looking for a cozy sectional, a bold dining set, or a top-tier mattress? You'll find trusted brands like Tempur-Pedic, Sealy, Stearns & Foster, and our own Ashley Sleep line, plus local favourites like the Porter bed, Altari sofa and Modmax modular sectionals. What really sets us apart is our team. From the moment you walk in, you'll be greeted by friendly, knowledgeable experts who are here to help, not hover. We offer honest advice and thoughtful support to make sure you leave with something that feels just right. As part of The Dufresne Group, we’re proudly Canadian-owned and operated with access to Ashley’s global design and manufacturing power. That means unique styles, dependable quality, and flexible financing. We're also deeply connected to our community. Through initiatives like Hope to Dream and No Limits Generational Excellence Corp, we’re proud to support local kids and families in need. Giving back is part of who we are. Serving Winnipeg’s diverse community is something we truly value. Our team speaks multiple languages, including English, French, Mandarin, Punjabi, Amharic, Tagalog, and Vietnamese, so you’ll always feel welcome here. Prefer a quieter visit? Stop by Tuesday or Wednesday morning when the store is a little more relaxed. We’d love to help you find something special for your home. Come say hi, we're here to make it easy, inspiring, and fun!
Purchased a couch that within 48 hrs we realized that the support bar for the 5th leg would not come down in order to install the leg. I called them only to be told it would be a MONTH for someone to come look at it! I told them that was unacceptable as we can't sit on it for fear of damaging it. They told me they would try to get an earlier date and would call me back the next day. No call the next day. Called again. Same story. Asked to return it and get new one; was told that isn't allowed! What kind of service is this? It is clearly defective. We are we being punished? I will never shop there again.
Great experience, Dave is awesome. Very easy to work with and very hospitable! Love the couch too!
Very good service and helpful
Great staff, very helpful. One of the better furniture stores.
Purchased two cabinets, delivery was delayed by a week at the last minute. When delivered, there were faulty parts in order to set up. I have been passed from chat group to chat group of rude "customer service" agents. Who have now ordered parts for the wrong piece of furniture that will be here in 4 weeks and if I need more assistance I will need to call a technician after the parts arrive. Completely unacceptable, Ashley you have lost a loyal customer.
Sale process was good. After that itfell down hill. I was assured pieces would be in stock for delivery and available at sale. Delivery set up and some was coming one day and some coming another. First delivery went good. Second delivery delayed...not enough stock. Third delivery sent part of order one part mislabled-wrong color. Arranged a time and date another week later through Customer Care! A month and still don't have everything. Now given a window and told if drivers don't follow instructions not our problem, we've done what we can. What? Also I have to be the one to chase them for compensation for the fiasco! I have left early from work at my cost! Now it looks like I will have to miss more work at my cost! To be there because you guys screwed up!
Extremely disappointed with the quality of their furniture, but mostly with their customers service. I bought a costly sectional couch and decided to spend a couple thousand dollars more at Ashley instead of a diferent store because of the waranty they offer and because they had the couch in stock and could be delivered within a week. However, ten monutes after the sectional was delivered, in separate boxes, we opened the last piece and found it broken and torn like seen in the photos. I called their customer service line, the store number and the number in the delivery confirmation email hoping that they would pick it back up the same day and change it. That didn’t happened, instead I've been on endless calls with the claim department,asked to wait another day for an email that never arrived, tranfered many times to different agents and spent a whole morning on a live chat on their website trying to return the broken corner piece. It's been a week since the delivery and the only solution they offer is to attempt to repair it, for which they need "parts" that could take up to 4 week to arrive to my house, after which I have call customer service again so they can send a technician to try to repair it. After this whole ordeal I still haven't received a proper claim confirmation or case number. For the amount of money the couch and additional warranty costs I expect proper service and the new piece of furniture I paid for, not a promise of a repair and weeks of a broken couch in my livingroom. Their claim system and customer service department is extremely frustrating and unhelpful. At this point I just want to return the whole couch and get a refund but they wont let me do that either. If you are thinking of buying here, don't! There are more affordable places with better quality and customer service. UPDATE: they reached out to me and offered to change the broken piece for a new one. It took about a week after that call but we finally have a complete sectional. A lot to imporve when it comes to customer service but the couch is very confortable and looks great.
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