Ashley HomeStore | Winnipeg, MB R3H 0K3

I don't recommend buying a pillow from Ashley's. If it doesn't work for you when you try at home you will not be covered by warranty. I'm out over $200 for an overpriced Bedgear pillow that turned out to be as hard as a rock.

Horrible customer service. The store manager promises to call next day, then doesn't. When I called and they take a message for him to call me, he doesn't. When I go in to the store to discuss the issue, no one is able to do anything except the store manager, but he again does not call. Apparently the sales manager is not able to do anything other than look up our order. Horribly delayed order. It's now been 2 months but we were promised 3 weeks for our couch order... and still saying another 6 weeks. And no one has ever contacted us to inform us of the delays, we find out when we ask. And each update has it moved later and later. And we can't get in touch with anyone to discuss this. Only thing we can do is go in to the store where they tell us the manager will call us. We tried their chat feature only to have someone tell me they couldn't do anything about it. When I said it was unacceptable, they said they would compensate but then ended the chat immediately after. Giving one star for our original sales associate who was helpful in finding the couch. Everything else has been horrible.

Very happy with the level of service.Mary did a great job

Spent $11,000 on furniture and got the wrong coffee table, a badly assembled sectional, and the WORST customer service imaginable. Instead of enjoying my purchase, I had to waste my time dealing with their mistakes and listening to excuses. They completely ruined my event! For $11,000, I expected quality service, not this absolute mess. I deeply regret spending my money here. Absolutely unacceptable and extremely disappointing. I would not recommend Ashley Furniture to anyone!

Great service, beautiful space.

Everyone was very helpful and very pleasant to deal with.

I ordered my appliances from Ashley in March 2026, with the expectation that everything would be delivered in September 2026. Unfortunately, what should have been a straightforward appliance purchase turned into a very frustrating experience involving repeated delays, poor communication, missing installation items, a damaged appliance, and difficulty getting a refund. I purchased a washer, dryer, range, refrigerator, and upright freezer. Here is what happened: • Washer & dryer: They were delivered, but I could not use them because the necessary hoses and stacking kit were missing. After waiting months for the appliances, I expected them to arrive complete and ready to use. • Range: The day before the scheduled delivery, I was contacted and told that the range was delayed. This was extremely inconvenient because I had already planned around the delivery. • Refrigerator: The refrigerator was delayed by approximately three weeks. When it was finally delivered and installed, it arrived with a dent. • Upright freezer: This was supposed to be delivered with the other appliances, but it was also delayed. The frustrating part was that I was not properly informed that it was delayed. I had to find out through the delivery process rather than being proactively notified. • Refund: This was another major issue. After all the delays and problems, I had to call Ashley multiple times regarding my refund. On one occasion, I was on hold for approximately two hours. Toward the end of September, I was told that the refund would be processed. However, when October came, I still had not received the refund. I eventually went to the Ashley store in person, and only then was the refund processed that day. The biggest problem throughout this entire experience was communication and follow-through. I understand that supply shortages and delivery delays can happen, but I ordered these appliances six months in advance specifically because I needed them for my new home in September. Instead, I experienced: * Multiple delivery delays * Missing hoses and installation equipment * A damaged refrigerator * An appliance being delayed without proper notification * Long wait times when trying to resolve issues * A refund that required repeated calls and an in-person store visit I believe customers should not have to repeatedly chase a company for updates or refunds, especially after spending a significant amount of money and placing an order months in advance. Unfortunately, my experience with Ashley was far more stressful than it should have been. I hope Ashley improves its delivery coordination, communication, installation preparation, quality control, and refund process. Based on my experience, I would think twice before purchasing appliances from Ashley again.

We visited two different locations of this store, and unfortunately, both experiences were disappointing. The consultants at both locations were not very friendly or polite. We expected more welcoming and helpful customer service.