Ashley HomeStore | Brandon, MB R7A7S1

The customer service I received was top notch 👌

I was very impressed with Mike and his partner with the delivery method , they had to lift a heavy sofa bed above my kitchen island to get to the living room . They were very professional about every little detail , and kept me.informed the whole time . Other delivery drivers could sure take lessons from these 2 guys . I will definitely do all my shopping at Ashley Furniture, if just for the delivery service . I've had drivers that haven't said as much as 2 words to me ,,,just delivered and left. Keep up the good work Mike and his partner. (Sorry I didn't catch the partners name )

Jimmy was amazing ! He got my Dad set up with an all new adjustable bed and I can't wait to see how his sleep improves. Jimmy is very knowledgeable in the sleep department and goes above snd beyond. He explains everything well and is very kind.

Will NEVER buy from them again. After spending over 5000 and almost 9 months later we are still dealing with terrible service and furniture Sofa and loveseat arrived in November damaged so we did not accept off the truck. 2nd set came one week before Christmas and also had damage such as puncture marks etc. we accepted only because children and grandchildren were coming home for Christmas and we had no furniture after moving into a new place. We had been sitting on kitchen chairs and a mattress for 4weeks They sent a technician to replace leather covering but had to wait and wait for the pieces to be sent first. 3 hours it took him in our home. The sofa has 2 reclining ends and the middle is over 2 inches higher than the ends!! Their assistance was to allow us a one time core replacement and sent us foam for the 3 seats???!!! Now waiting another 2 weeks for a technician to attend again!!! This set was wrapped when it arrived but the furniture was covered in an inch if dust with loose bolts that literally fell out. They sent us a reject!! And now won’t allow us to return or replace. Why!!! This is garbage!!! $5000 and we have to deal with them rebuilding the entire set??? BS. Never again. Update: I was contacted the next day after my review. 3 weeks later the issue is now resolved. I wish I had completed a review sooner. The person who contacted me was very nice and professional and took my concerns seriously. Much appreciated

Highly appreciate Ms.carla for support and help us choosing furniture.Good experience with buying furniture.

Sales department could have waited for all the merchandise to be there before sending it piece by piece to my house. The delivery guys were rood to my wife when they showed up. But there wasn't anything wrong with the product. The lack of communication isn't very pleasant.

Andrew, our sales rep, was very helpful and fantastic to deal with. Very happy with our experience.

I was sent the wrong table for my dining room set. The table is a high top table and my 6 chairs and bench are for a normal table. So I Cannot use any of them like this. But customer service has been helpful to solve this issue. It is a beautiful dining set and I am so excited to get it all set up.

Quick, careful and efficient delivery