Ashley HomeStore | Brandon, MB R7A7S1

We got worst customer service experience ever. I received a broken table, and despite reaching out multiple times, there has been absolutely no real help. Every time I contact them, I get a different excuse and story, but never a solution. The delivery driver was careless, and when I tried to resolve the issue, nobody took responsibility. No replacement, no refund, not even a genuine apology. Instead, I’ve been ignored, misled, and left with damaged furniture that I paid good money for. It’s shocking how little they care once they have your payment. Unprofessional, unreliable, and completely untrustworthy. Save yourself the headache and shop somewhere else—this company does not stand behind its products or service.

We had an extremely disappointing experience with Ashley Furniture. We purchased a table and chair set, but the table was delivered damaged from the corner. We immediately requested a replacement, but it took them over 2 months just to respond, and even then there was no positive solution. When we went to the store to complain, the staff were unhelpful and only kept repeating their policies instead of providing real support. We wanted to return the entire set and get a new one, but they said it was “not possible.” In the end, we were forced to accept a replacement table that wasn’t even our choice. This whole process was frustrating, time-consuming, and showed a complete lack of care for customers. We will never purchase from Ashley again, and would not recommend them to anyone looking for good service or quality furniture.

Lovely stuff ❤️

Very bad service never ever recommend Ashley from last month I am trying to fix my reclining sofa USB replacement. But still they didn’t get the right thing and many’s times I call on customer services and they reply me will call you back I had never get call . And on other hand technician appointment had booked by myself and Aug 5 (9:13 PM) I get call from technician that I m on the way in few minutes I will be there . After I get message @ 10:14 PM that Your services was completed and still no one come to see. I give a call to technician that no as arrived and I get message that services was completed then they reply to me oh really no one come I say no then he reply to me that your contact no. Is connected to other file so might me you get message and he say now you have to call customer service to book appointment. I really very upset with the Ashley services Never ever recommended to anyone .

It was a beautiful experience. The staff were very nice, courteous and helpful. Overall, I succeeded in getting what I wanted seamlessly.

I recently bought a Dining room set from here, and unfortunately the wrong table was delivered. And unfortunately the one I wanted was discontinued. I was very disappointed. But in the end the Customer Service person I dealt with was very friendly and very helpful. So I kept the chairs anyway because they are beautiful.