Ashley HomeStore | Vernon, BC V1T4Z8

Ashley Furniture sold me cheap, poorly made junk that started falling apart almost immediately. The quality is terrible—flimsy materials, weak construction, and it looks and feels like it belongs in a discount bin, not someone’s home. When I tried to get it fixed or replaced, the customer service was even worse. I spent ages on hold, explained the problems multiple times, and just as I was trying to resolve the issue, they hung up on me. Not once, but more than once. No apology, no follow-up, nothing. Just dead air and pure disrespect. Between the awful product and the complete lack of support, this was one of the most frustrating experiences I’ve ever had with a company. Save your money and your sanity—shop anywhere but Ashley Furniture.

I have not received my furniture yet, but the lady serving me was amazing

Kelly at the Vernon, BC location was extremely knowledgeable and helpful guiding us through our furniture and mattress purchase. Highly recommend.

Sales gal was so helpful. Very friendly and knowledgeable.

Excellent service! Helpful and accommodating.

I drove in from Kamloops to pick up on a Monday. Confirmed the pick up via AI and text response. Only to find out they don't have pick up Monday or Tuesday. Lucky for me they had someone in their warehouse that could help me out. Service was good, but poor execution for incorrect pick up info based online. They need to ensure that AI cannot confirm a booking on days they are closed at the warehouse.

Aly was very attentive to our needs and listened to both myself and my husband when it came to our decision making. We are excited to furnish our new home with our sectional and accessories!

Service, quality and price were perfect.