Ashley HomeStore | Salmon Arm, BC V1E 1T1

I’m new to Salmon Arm and to Canada and I need to furnish my apartment. As a newcomer I felt so welcome since the moment I entered the store, all the staff were incredibly kind and attentive. Special thanks to Zach Taylor who’s being making my experience a whole new level of excitement and joy and comfort. He fully dedicates to understanding the clients’ needs and has gone above and beyond to follow my interests and guide me through what is best for my needs adhering to my likes and preferences. He is patient and respectful, he offers different options and provides good info about the items, comparing each other balancing benefits which makes it easier to decide. I didn’t feel pressured at any time and he dedicated his full attention to me and personalised my furnishing experience. I’m truly happy with the outcome and will keep coming back to furnish my whole apartment with Ashley. Thank you to the whole team and to Zach!

Great service, a big help and nice piece of furniture. Perfect:)

Update: Rose at Ashley’s got in touch with me and worked out a way to resolve this issue. I’m happy that she did because I have shopped at Ashley’s in the past and up until Monday, always had a great experience. Rose was extremely helpful. It’s clear that Ashley’s is committed to good customer service and are quick to resolve issues. I wish the salesperson at the store had called me back himself to clarify but I can’t speak highly enough about Rose’s response! As a result I want to update my review score. Original post: I had a surprisingly weird experience at the Ashley’s in Salmon Arm yesterday. Went to buy some bedside tables I saw on their website but they didn’t have them in stock. I really wanted to see them before I bought them but I was told that they couldn’t bring them into the store unless I bought them first. The salesman said that if I didn’t like them I would be refunded. So I went ahead and bought them on account 30 days to pay. Afterwards I read the agreement and even though I had a a verbal assurance that I would be fully refunded the agreement said that I would only get 90% of my money refunded and the rest would be a store credit. I called back to get clarification. I got no answer and no call back. . I finally phoned the customer service head office and they told me that I would NOT get a full refund. Luckily, it was within 24 hours so I was able to cancel the agreement. I found this to be an unusual way to do business and a deceptive practice. Just beware if they promise you can return things. I think a store should bring in a product that they offer for sale without asking you to pay first.

Great people to deal with and great deals. Good quality furniture.

So far has been a decent experience. Verbally we were told white glove shipping would be “throw in” and they ended up charging us for shipping. We’ll see how the couch is once we set it up ourselves and hopefully there are no more surprises.

Unfortunately I did not have a good experience. It was a small order, 2 duvet covers. Although I saw them in the show room they had to be ordered. The delivery timeline given was 4-6 weeks. After 8 weeks and not hearing a word, I called the store. Turns out after the sales associate did an extensive search, the order was incorrectly placed. So it was reordered from the correct distribution center. This took another 2-3 weeks. I did get a call when it arrived and they did hold it in the store until I picked it up. Then 1 day after I picked it up, I got a follow up call to say my package was in the store and could be picked up. My suggestion: the order system needs some balances and checks. The sales staff did their best considering the circumstances. Update: I received a call from Rose from Ashley’s Customer Care Team. I am pleased to post that they took my comments seriously. In addition to assuring that my concern and experience will be addressed with their sales team, she kindly gave me a store credit. This wasn’t necessary however very appreciated. Rose provided prompt and excellent customer follow-up. I will continue to shop at Ashley’s.

A very kind and friendly man named Neil helped me buy a Mattress and Boxspring. They were on sale and i can hardly wait till they arrive on my bed.

Great shopping ecperience ! Friendly staff and Neil was very pleasant to deal with. Will definitely recommend and will be back