Ashley HomeStore | Penticton, BC V2A6G3

The staff were lovely but very pushy about helping. Sometimes people just want to shop. If someone says they don’t want help, don’t ask them if they need help 5 minutes later. Answer is still no and now i’m leaving

Very friendly and helpful staff

Bought a couch thru the Penticton Ashley store. Was pleased with my purchasing experience and the sale staff. I was sold On Ashley by being told by the staff how they go above and beyond in thier customer experience. They made a big deal To tell me about thier 125% price matching. The day after I bought my couch a local ad for the same couch came for 600$ less. The staff was friendly when I brought this to their attention and said I would see a refund promptly. That's when everything changed. Took weeks to see the money.... I did finally receive it after several Calls to customer service. When I purchased my couch June 4th the salesmen guaranteed me delivery no later than than June 18, said likely even sooner. On June 18 I called and they said delayed to June 21. The 21 came and went then they said June 25.... so on and so forth. Last I heard maybe by July 25. Almost two full months after purchase date. When I call the store it's routed to a call center. Staff has been misleading and evasive. I can't help but think this is because they were forced to honor there price matching. If I could go back I would deal with Pearsl furniture in Kelowna. They had the lower price to begin with, they also told me they ordered exact couch, color and everything two weeks ago and have already received it. Buyer beware.

We recently purchased 2 Franke Super Twin Mattress' for our existing adjustable base set. All in all the service was not bad, at the store the salesman was very personable but lacked accuracy in his statements regarding pricing*. My biggest issue was time, it took you over a month to produce our product. You told us June 11, but delivered on June 26. (We purchased a new washer and dryer from a local mom and pop shop in Penticton that same day and they were delivered in 6 days). In future this is a deal breaker. I expect to take home what I purchase that day or I'll wait a week for delivery but no more*. Next is the Mattress pads, their purchase was required for the 100 day Mattress exchange, these pads are nothing special and are grossly overpriced and are identical to the ones I bought previously for $80/set online 3 years ago. You charged us close to $500/set tax incl.* Your driver was 100% he showed up in a Truck made for the job and handled themselves professionally and were personable and organized. The tracking system was great. I spent 47 years in Commercial Logistics, I would hire them both and the Truck on the spot. The product was exactly what we wanted and we are happy with our new mattresses. Time -1 star, Mattress Pads -1 star, Slow delivery -1star Excellent Delivery Driver. +1 Star

I have been looking both on-line and various furniture stores. I couldn’t find anything I liked, or if I did, it was going to be 4 to 6 weeks before arriving I happened to drive by Ashley‘s, really did not expect to find anything at all here… Surprise, surprise, I found just exactly what I wanted and a very nice quality for an unbelievably reasonable price! Not to mention, the great customer service from Colin, the manager

Good selection and quality. I like the delivery process. The sales people were very knowledgeable and griendly

My sales clerk (Daana) was fantastic. She was personable and very helpful. She remembered what I was looking for and contacted me when she found it. I’d definitely recommend her to my friends.

Great service. We are so happy with our beautiful round table and 6 chairs we bought.!

Stefan was extremely helpful in assiting us with our purchase of two love seats. He was very knowledgable and friendly. Keep up the good work. We shall not hesitate to come back.

Great friendly saleswoman. Donna I think. Super helpful.