Ashley HomeStore | Langley, BC V3A5E8

Both Keith and Greg were very helpful and pleasant to work with them!

Our sales person Sam was very helpful. She swapped out the cushions on a couch so we could see what we were buying. Sam also showed us how the sofa bed worked and let us lay down on it to try it out. Very friendly to us. Thank you.

We had a blast shopping. The team was happy , friendly and helpful!

I ordered a Sofa and it doesn’t looked like sealed from factory It was wrapped in cling wrapped and the Warehouse denying it was opened and re sealed It is obvious in the wrapping, I was really disappointed but they didn’t admit Poor warehouse answer!!! Be careful on what you order here

0 ⭐️ Jan 13. We removed the plastic wrap and we discovery that it is really dirty. Jan 12 ( UPDATE) This is the reply, I GOT! From Jessica (Live Chat Customer representative) Hi there, Thank you for taking the time to submit your claim. This has been reviewed and at this time there are no warrantable concerns present If you have any questions or concerns, Please reach out to our guest care Department at 1-800-737-3233 during business hours Monday-Sunday from 9am-7pm CST I didn’t open the item because it was delivered in a plastic wrapper. I was expecting a sealed item with a name tag, but it didn’t have either. I’ve also been calling this number and spoke with a customer representative, who advised me to use the live chat on the Ashley website. It’s been incredibly frustrating. Never again! 🤬 Jan 11(UPDATE) Thank you for your response. I called the number you provided, but the customer representative didn’t seem very helpful. He simply told me to visit Ashley Furniture’s website, find the live chat icon, and speak with a representative. I followed his advice and chatted with someone named Jessica (I think). She asked me to take a picture of the serial number under the cushion of the sofa. However, the other sofa doesn’t have an item tag (it was the one wrapped with plastic wrapper), so it’s clear it wasn’t brand new. I expected that calling the number would help resolve the issue, but instead, I was referred to live chat again. Sandra said it would take 2-3 days for them to get back to me with an answer, or to let me know if they can resolve the problem. This is absolutely crazy. Jan 10. It’s so frustrating. We thought Ashley Furniture was a reputable store. This was our first time purchasing two sofas, and we chose the exact model with delivery to our home. However, when the sofas arrived, the packaging was completely different. It seems like one of the sofas may have been a return or a floor model. We specifically bought brand new, sealed items, but that’s not what we received. I called customer service to inquire about exchanging it for a sealed package, and they told me we have 48 hours to return the sofas, but there would be a 10% fee.On top of that, we’d have to pay $79 for pick-up, or we would need to deliver the sofas to their warehouse ourselves. This is all so unreasonable. We’re really dissatisfied with the sofas.

Excelent customer service !

Just received an automated response (insert my name)regarding my review below . They gave us a number to call which is the exact number we were given in the beginning where we have been dealing with the rude staff. How is that going to help! This is so stressful and cant deal with their "customer service" who say they can take 5 days to respond, took much longer. We have already been told that they don't care that we want a refund, they said wont do it. ???? $2100 dollars for garbage. Purchased two recliners from the Langley store. One month later they are falling apart. Took about two weeks to get someone to phone us back. Then they refused to take them back. Said we only had 48 hours to return but we had no idea they would fall apart in a month. She refused to let us speak to the manager and was the rudest person and should lose her job. Bad customer service. We are still trying to resolve this but they could not care less. Its like once its out of their store they don't care what happens to it. We will NEVER buy from Ashleys again. Terrible furniture and horrible customer service.

Friendly service, knowledgeable. Good experience.

Great customer service!!