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Ashley HomeStore | Langley, BC V3A5E8
Ashley HomeStore Langley, BC
Your Local Furniture, Mattress & Decor Store
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStore is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today.
Awesome furniture
Shopping for a mattress our sales person friendly knowledgeable and helpful
**EDITED Since I’ve been contacted by Someone (Rose) who knew how to deal with this situation in a professional manner** Thank you for sorting out a resolution for us and trying to keep a good relationship with your customers!” I am SHOCKED by this brutal costumer service. We purchased 4 dining chairs from the Langley Ashley location. Our sales rep was obviously new as he seemed unsure about a few things/ was learning which we can understand. But, we were told the return policy allowed us time to match the colour of these chairs to our table which came 2 weeks later. We wouldn’t have purchased them at that time otherwise. He said that if we decided we wanted to return after picking them up from the warehouse within 48 hours we would get 100% money back but in 2 weeks time when our table would arrive to see if we liked them that we would only get 90% back and 10% store credit which we didn’t love but we were fine with. 2 weeks went by and they don’t match at all, I call the Langley store and get whoever the manager is on the phone who tells me “the return policy is 48 hours with 90% back/10% store credit.” I said “that is absolutely not what we were told when we purchased. I’d like to speak with a manager because there was an error on your end we were told false information.” He said “I am the manager 48 hours is our return policy here is costumer service line.” I’ve now had 3 separate calls in 3 weeks with costumer service who have put in requests to managers at the Langley store to call and resolve this. I’ve received zero calls from anyone. I’ve been in costumer service my whole life, that is not how a company should be running its business. We have purchased a lot of furniture for our new home on a budget because money is tight. Now we have a $1200 purchase (including tax and protection plan) just sitting in storage while we wait for nobody to call us back like this ..makes us so disappointed. Keith Remellard was the person who sold us these chairs, I’m hoping someone could actually discuss this confusion with him and figure out what steps to take to resolve this because it is not our fault that we were told false information about the return policy. We expect WAY more from the management at this store, especially for such a big company you think you would have better costumer service skills. We still expect a resolution here. We took our business elsewhere the last 3 weeks after being treated like this which may have been a different story if someone had called me back to figure this out.
Knowledgeable and helpful staff, great price and financing options. Great experience.
We just bought a new couch and loveseat and we had the pleasure of dealing with Sam. She was helpful and very friendly. Highly recommend her! The furniture in this store is gorgeous high quality with incredibly reasonable price points! Thank you Sam
Great experience the store was very clean and organized and didn’t feel cluttered. Rebecca & Gurmeet were both very friendly and knowledgeable and never made me feel pressured to make a purchase.
Pretty good customer service. I didn’t realize the item I wanted was from an outlet store and had to be done on line. The gentleman was straight forward explained everything and made sure I had my on line receipt before I left. Pleasant
What a business. I placed an order for a table that was promised to arrive in 3-4 weeks and was told that the item can be returned within 48 hours of item pickup without any charges and a full refund guaranteed in that case. However I cancelled my order before the item arrived, and see I was refunded only 90 percent of my amount and was given a store credit of 10 percent. When pursued, the store says that 100 refund only applies within 48 hours of placing the order. Not even the store employees are clear of the refund policies. Good way to sell credits to customers 🤓
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