Ashley HomeStore Kelowna, BC
What a great shopping experience! Hari and his staff went out of their way to help us choose some furnishings and the prices were fantastic. Highly recommend this store!
Wow such great Staff !!! Thank you for the great service
Quick friendly professional service
I wouldn't recommend you buy a mattress from them. I bought a tempurpedic mattress ($2,800) BC I have a back injury and paid extra warranty. I waited almost a month for paid delivery but was great but sales rep advised me 100 night money back guarantee. I had to sign online on phone but was advised it was what we discussed after me asking several times what happens if the mattress is not helping my back issue and being reassured. Called within that time frame to arrange guarantee w/customer SVC and was told no refunds or exchanges on mattresses. I wasn't happy and asked that the mgr of the store call me since sales rep is on mat leave now. No call back so I'm stuck with a mattress that gives me pain and toss and turn to give back no relief and numb leg. I also bought adjustable bed frame and sofa ($6,300) as well as other furniture in the past. I won't return ever now.
I visited Ashley Kelowna to purchase a sofa. Love and Harry were very nice and helpful!
The best place to shop furniture. I recently went there and was truly amazed by the professionalism of the Store Manager. He took me through all the process and explained everything perfectly and also gave me a very good deal. From now on if am buying any home furniture it's surely from the Ashley's. I went in and came out with furniture and a good friend ( Hari ).🙂
We had a very helpful and pleasant sales associate. Very pleased with our experience.
The salesperson "TT" was pleasant and helpful. The store was peaceful, and nicely arranged.
Great Service.(guess only when purchasing) Update. 6 days after receiving furniture i notice a dime size imperfection and reached out to customer service was told as it wasnt noticed within 48hrs it wasnt their problem.....Despicable customer service. Wasn't asking for a replacement just some fabric repair. Yet another company who doesn't stand behind their product. Delivery people pushed the fabric up so it wasn't noticeable at time of delivery. Noticed it when I was vacuuming the furniture and the pile went the other way. Again Despicable.
As a picky first time furniture buyer, the staff was great...and very patient. Tushar was great and we will see him again when we get the rest of our furniture. Update: I had issues with the bedroom furniture and dealing with Guest Care was an absolute nightmare. I spoke to Hari regarding my experience and he and Hossen went above and beyond to rectify the problem. They spent time with us to come up with options and solutions that made us feel heard and happy with our furniture. They also went out of their way to help us pick out our living room furniture which is being delivered next week. Our next trip to Ashley's will be for a dining room table and hopefully next summer, an outdoor patio set. Thank you Hari and Hossen. You made us feel good about our purchases.