Ashley HomeStore | Kelowna, BC V1X4J3

Salesperson Heather at the Kelowna location was wonderful. I really appreciated her work ethic and the attention she gave us.

I went into Ashley’s looking for only a chair with a lot of restrictions to move an elderly gentleman into a long term care home. Palak was amazing. She took me right to the one and only chair that perfectly suited our needs. Palak was professional and pleasant. My experience at Ashley’s Homestore in Kelowna was a perfect 5 out of 5 gold stars.

Very professional and friendly staff. Great experience

Terrible communication and a complete disregard for customers’ time\. We went into Ashley looking for a couch and dealt with a salesperson who was fairly pushy\. Once we chose one, she said we could likely pick it up the next day\. After I paid the deposit on the 9th, I was told pickup would actually be the 16th\. I specifically took that day off work\. When I called on the 15th to confirm, I was told it wouldn’t be ready until the 25th\. I called again on the 19th to avoid another wasted day, and suddenly the date was the 29th\. At that point, I called customer service to cancel\. They offered free delivery and a 10% discount, which I accepted\. Two days later, the salesperson texted saying all three items were in stock and ready for pickup\. When I mentioned the free delivery, she had no idea what I was talking about\. I arranged to pick everything up on Friday the 23rd anyway\. When I arrived, I was told only two of the three items were there—the third was in Vernon\. Despite being told everything was ready, I ended up having to collect items from two locations\. The discount doesn’t make up for taking time off work, repeatedly chasing accurate information, and making an additional trip because nobody could coordinate the order properly\. Now they’re asking for a review\. Here it is: selling me the furniture seemed to be the priority\. Following through on what I was told clearly wasn’t\. Based on this experience, I would not shop here again\.

We had been looking for a couch and chair for our TV room. We met with Ryder and he showed us several options. We settled on a leather recliner loveseat. The process was enjoyable and easy. We were treated very well.

Great service by Jashan! I got a couch set delivered and it was great. Special thanks to him who helped us a lot. Was a great experience with you guys!

⚠️‼️‼️Beware if you are planning to buy furniture from Ashley Furniture Kelowna.‼️‼️⚠️ I want to share our disappointing experience to help other customers make an informed decision. We moved to Kelowna in July and spent around $10,000 on furniture for our living room and dining area. We chose Ashley because we were promised that our first sofa delivery would arrive within a week and all our furniture within two weeks. Unfortunately, it took more than four weeks to receive everything. We also experienced a miscommunication regarding our dining set. We were initially told that it came with six chairs and that we only needed to purchase two additional chairs to make it an eight-seater. However, our receipt showed that only four chairs were included in the package, and we had to pay extra for the remaining two. When we returned to the store to clarify things, we were told it was simply a miscommunication and that the set was actually a five-piece set. We decided to move on, believing it was an honest mistake. One dining chair arrived with a damaged leg, and we waited another two weeks for a leg a replacement. The biggest issue, however, was our center table, which arrived with a clearly visible scratch. We informed the delivery driver that we did not want to accept damaged furniture. He took photos and assured us that Ashley would replace the table within a few days. Trusting his promise, we accepted the delivery and submitted a claim to customer care. We even visited the store two days later to follow up, but the store manager told us the issue was beyond their control and that we had to wait for customer care. After waiting nearly two months, we finally received an appointment for a technician to inspect the table. Despite explaining our availability, customer service was unhelpful and told us that if we missed the appointment, the next available date would be November 26. We kept the original appointment for October 22 and arranged our day around it. With only five minutes left in the scheduled service window, I called customer service, only to be told that the technician was not coming because he had called in sick. I understand that people get sick, and that is not the issue. The problem is that nobody informed us. We took a day off work and waited for nothing. When I contacted the store manager, I was told there was nothing he could do. This entire experience has been frustrating, time-consuming, and disappointing. We gave Ashley multiple opportunities to resolve the issue, but instead, we were left chasing updates and rearranging our schedules. Selling furniture is one thing, but standing behind your products and respecting your customers’ time is just as important. We spent a significant amount of money expecting good service, but the experience fell far short of our expectations. Based on our experience, I strongly encourage buyers to carefully inspect their furniture upon delivery and make sure any damage is properly documented before accepting it. Do not rely solely on verbal promises. We even tried to return the damaged table, but Ashley refused, claiming that we had passed their 48-hour return window. We shouldn’t have to pay for furniture that arrived damaged. If you want to avoid the hassle and frustration, I recommend shopping elsewhere and supporting a store that truly values its customers. I read a lot of reviews about them, and we are not the only ones who have experienced issues like this. It also seems to be a pattern that their technician calls in sick five minutes before a repair appointment, which happened to us. Unfortunately, we cannot recommend Ashley Furniture Kelowna based on how our concerns have been handled. We hope the company takes customer service and after-sales support more seriously so other customers do not have to go through the same experience. If you want to avoid the hassle and frustration, I recommend shopping elsewhere. Spend your money at a store that truly values its customers and respects their time. - Romeo

Cindy was absolutely excellent and found the perfect product for my fiancée and I. Would recommend anyone go see her if they are in the market for furniture.