Ashley HomeStore | Kelowna, BC V1X4J3

Cindy was so helpful and friendly. I would definitely continue to shop at Ashley’s!

Great Customer Service! I initially faced some excessive charges from Fairstone financing related to a promotion I received through Ashley HomeStore. However, the customer service at Ashley HomeStore was excellent; they helped resolve the issue. I appreciate their support and professionalism throughout the process.

Incredible service in store from Cindy! She was friendly, helpful and made great suggestions, helping us to get the couch we wanted. Delivery was earlier than promised and communication around that was really good, and assembly was done well and quickly. Very happy!

This is the second time I have found exactly what I’ve been looking for and want now. Cindy Hewitt took care of me yesterday on my hunt for a love seat. I had one in mind I had seen online and she was very influential on my buying the love seat as I came back the very next morning and bought it from an equally helpful and knowledgeable sales lady, Palak Arora.

In 2023, I purchased a couple of couches from Ashley HomeStore using their Ashley HomeStore/Fairstone financing promotion. The salesperson, Hari, told me it was a 3-year, no-interest plan. I later learned that if a payment is late, the promotion is canceled immediately. After that, interest is applied to the remaining balance with an interest rate exceeding 30%. This happened in my case, and I was charged over $1,000 in interest on a $2,600 purchase, despite making payments consistently. I only found out recently that the promotion had been canceled back in January 2024. Based on my experience, I believe the terms of this financing promotion were not clearly explained to me at the time of purchase. I share my experience so others can fully understand the risks before agreeing to similar promotions.

Lina was great! Very helpful and accommodating. Thank you!

To start, our sales associate, Joseph, was awesome! Extremely personable, knowledgeable about the products and it felt like we were shopping with a friend! There are so many beautiful products to choose from but we found our couches and bed frame for our new home! The financing was swift and easy! We are beyond thrilled with our experience at Ashley and will be recommending you guys to everyone!

We usually buy all our stuff from Ashley, never had a problem. Bought a chair off the floor, and set a scheduling date for the soonest possible. Booked off work and sat at home waiting, got a call stating, did you rebook this appointment? Long story short, had to wait another two weeks as the soonest date. Weird part is, someone had to pick it up off the show room to drive it to Vernon, then drive it to west kelowna. Horrible new system.