Ashley HomeStore | Kelowna, BC V1X4J3

Friendly staff through from the floor to delivery. Easy process and happy with recliner.

Honestly very unfortunate experience. The Positive: Love our new furniture. However, was supposed to be delivered approximately 3 months after purchase; no problem as we were so excited. But… The day before delivery, I reach out to the delivery company as no one had reached out to me to confirm delivery. The delivery company tells me that most of my furniture is not even in yet (not their fault). I was obviously upset with Ashley as no one had told me? We got rid of all of our furniture days before to prepare for this arrival, so I had NO furniture in our house with zero communication. We had no couch or table or chairs for 9 days. Thank goodness I contacted them as my partner had that day off specifically to wait for the delivery. To top it off, I had a Europe trip booked after the delivery date and had to arrange a friend to stay at our house in order to be around for delivery. The delivery company was amazing though, super friendly and did their best. Ashley could have done a much better job communicating considering we spent over $5,000 for everything. Would not purchase from here again due to the terrible communication.

If I could give a zero I would have , me and my spouse were in this location around diner time . Upon getting into the store we got what was barely a hello . Looking around the store In hopes of buying a new sectional for our home , we quickly realize it wasn’t gonna happen at this store . Not only service was horrible and none existent, we saw what could be a sales rep laying down/ sitting on a bed while he talked to what seem to be staff that was setting up bedding . Very unhappy with the lack of attention we started to walk away to the exit . At this moment the sale rep that was more engage with the other staff member decided to walk over to us pretty much steps away from the door to greet us . Ashley Kelowna you just blew what could have been 3000$ sale. Gm of this store should have a sit down with staff and ask them why they think customers aren’t top priority .

We had the pleasure of shopping at Ashley Furniture today. Our sales person, Palak Arora was very knowledgeable and easy to deal with. She took the time to question us on exactly what we were looking for and proceeded to find the product that was perfect for us. We would encourage anyone looking for new furniture to ask for Palak. You won’t be disappointed.

Service was excellent

Very helpful and efficient service from Cindy. Bought a full setup for an apartment. Happy with the products and quality. Will recommend. Glad to have white glove delivery and assembly. Thanks Cindy 🙂

Great friendly service when ordering furniture

The staff were incredible assisting us in our purchase. Delaney very careful to ensure our order was correct.

We purchased a queen bed from Ashley. When we received it the head/foot boards were boxed separately from the side rails and one was manufactured in India and the other in Bangladesh. The colours of the wood in each box were different. We complained however Ashley said that it was a dye lot variation and not covered under warranty. They did not offer to fix it nor compensate us. When selling they did not explain to us that the bed could be manufactured in two different countries and with different colours. Also delivery was only made to our condo lobby and not our front door. Very poor service and quite disappointing!