Ashley HomeStore | Kelowna, BC V1X4J3

This is the second time I have found exactly what I’ve been looking for and want now. Cindy Hewitt took care of me yesterday on my hunt for a love seat. I had one in mind I had seen online and she was very influential on my buying the love seat as I came back the very next morning and bought it from an equally helpful and knowledgeable sales lady, Palak Arora.

I purchased a couple of couches from this store in 2023, and unfortunately, my experience with the financing promotion was downright infuriating. The salesperson, Hari, never clearly explained the terms of the Ashley HomeStore/Fairstone promotion. I was told it was a 3-year, no-interest plan. But here’s the reality: What wasn’t made clear was that if you miss payments—even by just one day—the promotion is revoked, and a retroactive interest rate of over 30% kicks in. That’s exactly what happened to me. I’ve now been charged over $1,000 in interest on a $2,600 purchase, despite making monthly payments consistently since 2023. I only found out recently that the promotion had been revoked back in January 2024, and I had no idea until now. This felt incredibly misleading, deceptive, and predatory. I wish the terms had been communicated clearly from the start. I’m sharing this to warn others so they can make fully informed decisions before signing up for the same promotion.

Lina was great! Very helpful and accommodating. Thank you!

To start, our sales associate, Joseph, was awesome! Extremely personable, knowledgeable about the products and it felt like we were shopping with a friend! There are so many beautiful products to choose from but we found our couches and bed frame for our new home! The financing was swift and easy! We are beyond thrilled with our experience at Ashley and will be recommending you guys to everyone!

We usually buy all our stuff from Ashley, never had a problem. Bought a chair off the floor, and set a scheduling date for the soonest possible. Booked off work and sat at home waiting, got a call stating, did you rebook this appointment? Long story short, had to wait another two weeks as the soonest date. Weird part is, someone had to pick it up off the show room to drive it to Vernon, then drive it to west kelowna. Horrible new system.

Just bought a new sofa set and Palak Arora was the associate that helped me . Highly recommend you ask for her when shopping . She was so helpful and friendly. Also the delivery guys went way above and beyond to get my set into my place without any marks as it was a narrow and short entrance way ....so thanks to all

I bought a bedroom suite from Ashley’s. I love the suite. I bought it on February, and they said it would take a couple weeks. I ended up receiving only part of the suite and had to almost wait 4 months. And I finally got the rest of the bedroom suite 6 months later. They did not give a reason or anything. They just apologized.

Palak was our sales associate. She was fantastic. Palak was friendly, had great knowledge of what we were looking to purchase and treated us with much kindness and respect. She has a very sunny disposition. We would not hesitate to go back to Ashley Furniture.

Lina was the absolute best at selling the idea of an honest sales person who would ensure the sale from sale to the delivery date Edit A month later and Lina ditched us onto customer care as we are still waiting for our couch and now fighting with automated systems to figure out our delivery. Store was no help and passed us off to a third party. We got a bit played by the sales person saying they would follow the sale through. Month later and still no couch and no service to be found