Ashley HomeStore | Cranbrook, BC V1C3S7

Wonderful service and selection

I recently had an amazing experience at the local Ashley Furniture Homestore! I was in need of a new coffee table and the staff was incredibly helpful in helping me find the perfect one. Although inventory showed that they had one in stock, it turned out that it wasn't available. The team was very communicative and ordered it in for me, ensuring that it arrived quickly. The customer service I received was exceptional from start to finish. The staff was knowledgeable and patient, answering all of my questions and helping me find exactly what I was looking for. They even helped me coordinate pick up and set up, making the entire process seamless and stress-free. I absolutely love my new coffee table and it has truly transformed my living room. It's exactly what I was looking for and I couldn't be happier with my purchase. Overall, I highly recommend Ashley Furniture Homestore to anyone looking for high-quality furniture and exceptional customer service. Thank you so much for everything!

Ordered and paid for a mattress. Waited 21 days called for a update to only be told it is not even ordered yet. Recieved no promised call back . Will just buy else where and get a refund

We took my 90 year old Nana to Ashley Homestore in Cranbrook this past Saturday to buy multiple items for her new apartment. Chase Meridian was so incredibly helpful and made her feel so comfortable in making a purchase of multiple furniture items. We all left feeling like we selected the perfect items for her, that will all make her new space feel like home. To top everything off, Chase ensured she got the best price, and offered to store the items in their warehouse until her new place is ready and will have them delivered for her as soon as she’s ready for them. I wasn’t intending on making a purchase for myself that day… but ended up leaving having purchased a new sectional. Can’t wait for it to arrive! It was truly an exceptional experience. If you’re in the market for any new furniture or appliance, go to Ashley and ask for Chase!

Zack goes above and beyond every time we’ve gone to Ashley Furniture. Everyone at both locations are fantastic! Thank you so much.

Did not follow thru on timing and delivery commitments, and there was a continued lack of service through the process. I was told 2 weeks for delivery (we needed the mattress for guests). I asked about delays when I bought and salesperson said that they no longer happen (that previously delays were due to covid). Two weeks later I still hadn’t heard back. When I asked for a new estimate are they said it would be a month but it was unsure. ETC…. The manager did offer a refund, and ultimately compensated for the delay with a pricier mattress (no delivery), but did not make up for the huge hassle and waste of time. And I had to ask for compensation. Although the In store experience was good…I was hesitant to shop here based on other Ashley’s reviews, and won’t be back!

Although the service has always been kind and accommodating. I will be not purchasing from this store or it's associating stores again. I bought a fridge last August, and have been trying to get it fixed ever since. It has been very frustrating not feeling heard or feeling like anyone even cares that this problem is still not resolved!