Ashley HomeStore | Coquitlam, BC V3K6Y3

We bought it some furniture from this location they have lot of options on reasonable and durable furniture the main thing they deliver free and they fix the service for assembly on good rates it was wonderful experience there while shopping! We talked with Lilu before visiting and then she helped a lot on next day while our visit we go through with all the furniture with her and she was explaining about deals and availability Lilu was so helpful and knowledgeable about their furniture ,wood and style all the staff were kind the manager was so helpful too !she helped a lot overall we are happy to buy a furniture from them thank you Lilu for your all the efforts and support

We waited a long time to get some attention, also when we asked a salesperson who walked by us if the products we were looking at were in stock, he's response was "almost all is in stock", but when we actually got some attention and paid for the items, it turned out a delivery would be done between 3 and 6 weeks for all items since warehouse has no stock ... That does not sound like "almost all is in stock" but rather "almost Nothing is in stock", a cheap technique to keep your business and you in the store until you find out what the truth is... Upsetting nevertheless

Michael Thain, my sales representative at Ashley home store , is incredibly approachable, efficient, and dependable. He consistently goes above and beyond, and I truly believe he has the qualities of an excellent manager. A promotion would be well-deserved

Fabulous experience. The showroom was overwhelming because there was so much to look at, I could have spent the whole day there. ❤️ I got exactly what I was looking for. Service was great and everything was delivered in excellent condition well before the time promised. I would highly recommend Ashley’s Furniture!

Terrible! From the salesman to the delivery to the over priced product....... We had a white glove delivery today of a king bed frame which we bought on the weekend after looking for some time for something which we liked. The bed looks very nice set up! Firstly, delivery. My wife told me the guys who delivered and assembled were very fast and one of the 2 was friendly, but I guess in their haste to leave, they left sawdust, pieces of Styrofoam, some plastic packaging and a number of white plastic screw caps under and around the bed and some cardboard at the front entry. You can see some of that in the photos. She also advised them we had a wide back lane with a clear wide access path on the same level as the bedroom but the less friendly guy decided to come through the front and up the narrow stairs. Overall, we don't consider this to be a white glove service that we paid for! Secondly, when we were buying the bed, my wife specifically asked the salesman if there was free delivery and he said it wasn't available with this bed because it needs to be assembled and we'd have to pay for white glove delivery. After reading some Google reviews where I found your email address because I couldn't find an email address on your website, I'm of the understanding that you do offer free delivery. Why were we told it wasn't possible? Were we lied to? Thirdly and most importantly, we looked over the bed on display and were impressed by the design, pulled out the drawer and were happy with what we saw. What we couldn't see was the slat base under the bed and I can't recall if the one on display had slats or a box spring or similar because we looked at so many. This slat base is not of the same level of quality of the bed itself, and quite frankly, is not fit for purpose. I've attached a number of photos of what I saw when I first pulled out the drawer at the foot of the bed. There is a very thin ply bearer through the middle and wider legs screwed underneath. If the bed is moved even slightly left or right, which it inevitably will, the middle legs rack sideways. This will completely fail in no time and that middle row of legs is essential to hold the slats straight. I would expect (and have experienced) a better quality bed base from Ikea or JYSK, not from a bed I just paid over $2,500 for! Our existing 10 year old bed frame which was a budget buy from eBay and is still going strong, had a far better base than this one.

Super friendly staff and great furniture

Saul was very personable and extremely helpful. Knows the sales/product end of the business. All questions where either sought out, or, he had the answer. Good sense of humour a + for me.