Ashley HomeStore | Coquitlam, BC V3K6Y3

Harleen is absolutely lovely! She is enthusiastic about the products, but will also be very honest about durability and functionality of the pieces. She is always available to help and assist and gives you room to shop and explore the showroom without the high pressure. She is the best!!

Farzad was very genuine and a pleasure to work with! He helped us find what we were looking for, without being too pushy like some stores can be. All the staff members we encountered were very friendly and reasonable when it came to pricing.

This was my second purchase from Ashley, and unfortunately, it was another disappointing experience. The first time, I faced delivery delays and poor communication. This time, I visited the store intending to buy a vanity table from a different brand nearby. I stopped by Ashley to share my frustration from the previous order, and the sales associate assured me they would make it right with prompt and reliable delivery. I trusted them and placed a new order. Just three days before the scheduled delivery, I received a message saying my order wasn’t ready and would be delayed to an unspecified future date. It’s incredibly frustrating—my entire home has been furnished for a long time, yet the only pieces still missing are the ones I’ve ordered from Ashley.

Excellent staff n manager

Bought a recliner chair from Ashley last week, when we picked it up from the warehouse and opened the box the fabric on the recliner was ripped in multiple places. Clearly they gave us a used product which is the first unfortunate thing. We called customer service asking if we can just bring it back and pick up a new one since they had many but they said no thats not allowed they will FIRST try to repair the item and if it cant be repaired only THEN will I get a new product. I paid a lot of money for this recliner and expect to receive a BRAND NEW product not a refurbished item. Repairing the chair should not be our problem, if it is ripped that bad right out of the box, I should be receiveing a new chair right away and repairing the current one should be Ashley's problem. Then when I asked about returning the item, I was told I only have 48 hours after pickup to get a refund and 10% of the cost will be deducted. BUT I wont find out for another 2-3 days whether it will get repaired or I will get a new product, at which point im outside the return window and am stuck with it regardless of whether I like their decision or not. It is just such a shame that the salesperson Ela and the store manager at the time of purchase did not mention any of this info. It was only until after our credit card was run through that we read on the second page of the receipt of the 10% cut. Needless to say I will never buy anything from Ashley again, I have never experienced such horrible customer service. This should have been a simple exchange.

DO NOT BUY THE PROTECTION PLAN. READ BELOW CANCELLATIONS AND RETURNS You are free to cancel your order, prior to delivery or pick-up within 48 hour of purchase (furniture, appliances, and mattresses). After 48 hours you can reselect your product anytime prior to possession without penalty or request a refund with a 10% administration fee. Appliances and mattresses cannot be returned or exchanged once the product is in the home. Once you have taken possession and you are not happy with your furniture purchase, you can within 48 hours of possession re-select with a 10% restocking fee or return the product with a 25% restocking fee. I picked up a recliner from South surrey warehouse and it has damage. The store tells me they can't do anything about it so you have to contact customer support. The store takes no responsibility whatsoever if you have received a damaged product and the sales person will avoid your calls and keep directing you to customer service. They also don't tell you there is a 10% restocking fee. They also don't tell you that if you have protection plan, and need parts, it takes weeks to get them and no guarantee. I'll never buy from here again. I should have looked at the negative reviews first. Nov 2: call customer service and they say you can't exchange for another one. It only must be repaired. So I paid the price of a new one but they'll give me a refurbished product? Store manager says call guest services. Guest services says wait for a decision. I have only 48 hours from pickup to decide if I want a return but they tell you outside of that time if they'll repair. Store never told me there's a restocking fee. They first take credit card, then on second page AFTER THEY GET YOUR SIGNATURE does the receipt say restocking fee. JESSICA BELOW is a chatbot.

The store is nicely laid out and lots of staff to help you. Nasim was amazing, very patient and understanding to my mother’s needs. I will definitely go back!

The staff was friendly , polite and very helpful. Would definitely recommend them to friends

Tim was absolutely, amazing in providing us with different options available. Spent time and show us different models and how to match them together. Gave us his honest opinion about products, quality and how we need to take care of them if we choose them. He was so patient, professional and friendly. Definitely, I will go back to Ashley for my other furnitures and see Tim as I was very happy and satisfied with his level of service and care. Thank you so much Tim.