Ashley HomeStore | Coquitlam, BC V3K6Y3

My wife and I had a fantastic experience purchasing a new couch at the Ashley HomeStore in Coquitlam. Sami was friendly, attentive and knowledgeable. We did not feel pressured but rather supported to make the best decision for us. Would highly recommend!

Wish I could leave 0 stars for the experience I received. Ordered a mattress and bed August 29th only for the delivery to have things missing. The warehouse then found the parts and shipped it with half the screws missing. I then waited from September 17th until October 29th for them to send screws. Which originally they stated they didn’t have in the warehouse and claimed they needed to order direct from the manufacture. They ended up having the screws in the warehouse this whole time and never bothered to send them. Now I have to wait until mid December for a technician to come out and assemble the bed and “decide” if the foot board needs to be fixed since it has damage. Absolute joke. Since you can’t call the store directly I’ve had to call into customer service at least 12 times during all this. I hope management sees this situation and addresses it. I have all the equipment sitting as it came. I refuse to shop here ever again and would not recommend this until I get the service and products I paid for. Would not recommend shopping with this company.

I had a great experience buying my sofa! The salesperson, Samaneh, was very patient, friendly, knowledgeable, and professional. They took the time to answer my questions and helped me make the right choice without any pressure. Excellent customer service! Highly recommended!

Very professional, knowledgeable and helpful staff.

Ashley Coquitlam is a lovely store, and my experience shopping there was made all the better by Gurmeet. He was knowledgeable, warm, friendly, and had a great sense of humour. What I appreciated most was his genuine, relaxed approach. There was absolutely none of the pushy, aggressive sales pressure that I find so off-putting. Gurmeet took the time to understand my needs, offered a variety of options, and made me feel comfortable and confident throughout the entire experience. I never felt pressured, just genuinely helped. I walked away feeling great about my purchase and confident that I had chosen a quality piece from a store that takes pride in what it offers. Thank you, Gurmeet, for making the experience such a pleasant one! Your warmth, professionalism, and easygoing personality are a real credit to Ashley Coquitlam. Customer service like yours is what brings people back!

I had a great experience with the team! Ashley, the manager, was professional, friendly, and very helpful. Sadaf and Sama, the sales representative, were also wonderful and provided excellent customer service. They were welcoming, patient, and knowledgeable, and made the entire experience smooth and enjoyable. I truly appreciate their support and professionalism. Highly recommend this place! Special thanks to Ashley, Sadaf, and Sama for their outstanding service!

Ordered a microwave on Aug21 and I am still waiting on Oct 24th. Original shipment date was first week of September. Just keep getting the run around and no one can answer where it is. Can’t get through on the phone Came into the store after the chat bot said it was supposed to be ready for pickup on the 24th. Still not here. Very frustrating and still no microwave. Please take this into account when shopping here. Promised pick up date can take a lot longer than the sales people promise. Update on Oct 29 10 AM. Was promised that it was going to arrive in store on Oct 28. No call and no microwave. Called service and said it was arriving soon. Oct 29 3 pm update: Microwave arrived at store and everyone was very sorry that no one called and that it was not delivered as promised on the 28th. Microwave was delivered to my house on the 29th of October However. I don’t understand why the delay and no other compensation for the hassle, additional trips and calls and emails or the stress. Changed to 2 stars from one as item is delivered. FINALLY!!!

I bought a beautiful couch and my sale lady, Harleen, was wonderful. She put up with my mind changes and responded to my messages immediately, she helped negotiate a great price and arranged fast delivery. it was a very smooth and wonderful experience, until, customer service decided to change the shipping date and not notify me. it was Harleen's day off when I called customer service to double check the address and was then informed of the change. I begged and pleaded with customer service without luck, the following day I phoned them 3x as did Harleen with no luck, finally the manager, Sadaf, got on the phone with them and fixed everything. they both worked very hard to ensure that my family and I had something to sit on when we expected it

We purchased a dining set from Ashley Furniture in Coquitlam and encountered some issues with the return process, which required additional follow-up on our part. Thankfully, the customer service team was helpful in processing our return, and the store manager, Mahmud, was professional, respectful, and supportive. He took the time to explain the process clearly and follow up on our situation. We appreciate the assistance we received from Mahmud and the customer service team in helping resolve the issue. Thank you for your support.

Update Oct 25 2026; After 3 months of waiting, Service team came and noticed they ordered wrong parts. They said they have tried their best to fix the support legs and promised their fix will work. Now after 3 days booom. It broke again. So we are unable to use the bed again. Next stop for us is to seek the help from consumer court. Such a bad quality furniture. I am guessing this company is using FAKE Reviews to sell their poor quality products. Very poor quality and poor claim process. My new bed support leg is broken twice within 6 months. This is supposed to be their own product line with good quality. Their online claim process is not working and their phone support is also not helping to create claim. This is another BRICK company. Update 25 Aug 26: I have called the number twice and no one is picking up and no one is returning my call.