Ashley HomeStore | Coquitlam, BC V3K6Y3
Ashley HomeStore Coquitlam, BC
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore at 1365 United Boulevard in Coquitlam, British Columbia! Our store is easy to find with prominent signage visible from both directions, and there is plenty of parking to ensure your visit starts smoothly. You will discover a wide selection of stylish, high-quality furniture and top appliance and mattress brands that will fit right into your home. From our popular Modmax modular sectionals to our Midnight Madness collection, we have something for everyone. What truly makes shopping at Ashley HomeStore special is our friendly and knowledgeable, Canadian staff who are genuinely invested in your experience. Whether you're upgrading your living room or just looking for a standout piece, they take the time to explain how our furniture is made and what sets it apart, allowing you to shop with confidence. As part of The Dufresne Group, we are proudly Canadian Owned and Operated and pleased to bring Ashley’s global design and trusted quality to Coquitlam. We also take pride in supporting meaningful initiatives like Hope to Dream, which provides children in need with a new bed for a safe, cozy place to sleep and dream big. A portion of every mattress purchased with us is donated to Hope to Dream! Our Canadian staff are fluent in several languages, including English, Korean, Persian, Turkish, French, and Chinese, so you will always feel understood and at home. We invite you to visit us, especially on Wednesdays when it’s a little quieter. Let’s find something that transforms your space and reflects your style!
I purchased a brand-new console from Ashley HomeStore for $1,300. Unfortunately, when it was delivered, I was very disappointed with the condition and packaging. The console was only wrapped in two layers of plastic wrap, and there were scratches on both the top and bottom. The door magnet was also broken. I contacted the store to return or exchange the console. However, even though the damage was not caused by me, I was told that I would only receive 90% of my money back. They offered to have it repaired instead and said that a technician would come to inspect and repair it. It has now been about a month since my purchase, and no one has come to inspect or repair the console. I am very disappointed with this experience and regret my purchase. For a $1,300 brand-new item, I expected much better packaging, quality control, and customer service.
Very good service and met my expectations
I honestly didn’t have a good experience at all. Every time I asked the salesperson about something, the answer was just “No, we can’t” or “We don’t have that.” Even with the cushions, most furniture stores include two cushions with the sofa, and this definitely wasn’t my first time buying one. The delivery process was also very frustrating. I explained that I work and, for example, on Wednesday I am not available only between 10 AM and 4 PM, but I was told that delivery only works within their set schedule. There was absolutely no flexibility or effort to accommodate me. Overall, I’m very disappointed with the experience. I won’t be purchasing from The Ashley again, and unfortunately, I wouldn’t recommend it to anyone else either.
DO NOT BUY APPLIANCES FROM THEM! I am incredibly disappointed with my recent appliance purchase from the Coquitlam location. I bought a brand new washer-dryer unit, and it broke down after just two weeks. When the first technician came out, they confirmed the machine was defective and needed to be replaced. I then contacted the store manager, who assured me they would help, but instead, I had to wait another week for a second technician to arrive. That technician was supposed to be there at 9 AM, but didn't show up until 6 PM. After opening the unit, they claimed it was fixed, but when I tested it immediately before they left, the exact same problem persisted. Even after showing the technician that it was broken again, they still refused to replace the machine. I have now been without a working appliance for a month on a brand-new purchase. I am extremely dissatisfied with this level of service and strongly advise everyone to avoid Ashley Home furniture for appliances.
Our ordered supposed to arrive today August 20 but no delivery yet. We even never been contacted. Thats totally unacceptable. We even tried to contact the phone number on file but there is a wierd voice message!!!
Very poor quality and poor claim process. My new bed support leg is broken twice within 6 months. This is supposed to be their own product line with good quality. Their online claim process is not working and their phone support is also not helping to create claim. This is another BRICK company.
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