Ashley HomeStore | Coquitlam, BC V3K6Y3

I work in sales myself, so I can be a tough cookie when engaging with other sales people. With that said, I cannot recommend Patrick enough who is based at the Coquitlam location. As with most people, I do not like the feeling of being sold to, or upsold, but when Patrick approached me as a regular down to earth human being sharing key details about the sofa I was staring at, I gave in and let him guide me. He took me to three sofas that fit exactly what I was looking for. I shared with Patrick that this is for my Mom who is working through significant medical challenges. Patrick handled the situation with such sensitivity, that I felt comfortable bringing my Mom by the next day to review what we were looking at. Patrick treated my Mom with such grace and kindess. He also treated the negotiation process with open and honest transparency, which ultimately led us to moving forward with our purchase. We were comparing with another sofa at La-Z-Boy, but the experience and level of service we received at Ashley from Patrick is what secured our decision. You make my Mom smile, you have my loyalty for life. Thank you Patrick, we will be back to Ashley moving forward specifically because of you, and I will be recommending you at every opportunity I can.

Warning to Online Shoppers! I'm not talking about this specific store location, but Ashley's overall online shopping experience, especially when it comes to the estimated delivery dates shown on their website. It's been over two months, and my delivery date has been pushed back FOUR times, now until December! Whenever I contact customer service, they just tell me there's nothing they can do. I'm not even allowed to cancel my order! How is that fair when they keep delaying delivery? I also tried posting a review to warn other customers, but Ashley, which is associated with The Dufresne Group, never published it. It makes me question whether negative reviews are being filtered out and why their ratings look so good. Honestly, this feels like a scam! They take your money, keep delaying delivery, refuse to let you cancel, and can't even tell you when you'll receive your order. Are customers supposed to wait forever? Please be careful when ordering online from Ashley. Don't trust the estimated delivery dates on their website!

We were beyond impressed with Ashley's. The experience surpassed all of our expectations. Priya was amazing to deal with, she was very knowledgeable and informed us of all available options. Priya always got back to us very quickly with any questions or issues that we had. We decided to exchange one of our purchases and Priya made it happen effortlessly. Very smooth process. The delivery crew was very professional and always gave updates as to when they would arrive. Going forward we will get all our home furnishings from Ashley's with Priya handling our transactions. Priya was a pleasure to deal with and made the process very enjoyable.

We had a fantastic experience working with Sama at Ashley! She was incredibly helpful and took the time to help us completely design our living room. We couldn't be happier with how it turned out. Highly recommend asking for her!

The in-store experience was great; the salesman was attentive.

⭐⭐⭐⭐⭐ Excellent Shopping Experience at Ashley Furniture Coquitlam! My wife and I visited Ashley Furniture in Coquitlam today to see a few pieces of furniture we had already shortlisted online. We wanted to see the quality, finish, and comfort in person, and honestly, we had a wonderful experience from the moment we walked in. A special thank you to Harleen, who assisted us throughout our visit. She was extremely friendly, polite, knowledgeable, and professional. What we appreciated most was her patience and the way she took the time to understand our taste and preferences without making us feel rushed or pressured to buy anything. We initially asked her about the Canopy Queen Bed for our master bedroom, and she helped us find matching nightstands. We also came across another beautiful bed for our second bedroom, and Harleen helped us explore matching options for that as well. She went above and beyond by explaining the different box bases, showing us the Ashley adjustable sleep base, and encouraging us to try it in person. My wife absolutely loved it! She also explained the protection plan clearly, which helped us make an informed decision. We finally purchased two beautiful queen bedroom sets: * Breckington Canopy Queen Bed with matching nightstand. * Lavinton Poster Queen Bed with matching nightstand. * One Queen Mattress * One box base and one Ashley Sleep Best adjustable base with lumbar support. Overall, it was a very pleasant and enjoyable shopping experience. Harleen made the entire process comfortable and stress-free. It's not often you come across someone who genuinely listens, understands what customers are looking for, and provides helpful suggestions without being pushy. A big thank you to Harleen for making our furniture shopping experience so special! We really appreciate her excellent customer service and would happily recommend her to anyone visiting Ashley Furniture in Coquitlam. Looking forward to enjoying our new bedroom furniture! 😊

We worked with Soheil; he was very patient and professional.

My wife and I had a fantastic experience purchasing a new couch at the Ashley HomeStore in Coquitlam. Sami was friendly, attentive and knowledgeable. We did not feel pressured but rather supported to make the best decision for us. Would highly recommend!

My experience at Ashley Furniture was excellent. I had seen the item I liked on line but wanted to see it in person. The sales associate was very helpful and we took measurements and bought three stools. It did take a long time, six months, for my stools to arrive and that was frustrating, but dealing with Ashley furniture was a positive experience.