Ashley HomeStore | Coquitlam, BC V3K6Y3

They were fantastic at the store and even better at their warehouse for pickup. Very pleasant experience, helpful and polite as can be.

My husband and I are extremely frustrated and disappointed with our entire experience at Ashley Furniture in Coquitlam. We simply wanted to purchase one counter stool from the store, but were told by both the sales associate and store manager that we had to order it and have it delivered because store policy would not allow us to buy the floor sample. When the chair finally arrived, it was unassembled in a box. We had no idea we would be expected to assemble it ourselves, and we would have gladly paid to have it delivered assembled if anyone had explained that option to us. We should have been advised of our delivery options and that the item would arrive in a box, unassembled. The assembly instructions were terrible, and when we tried calling Guest Services repeatedly for help, we could not get any assistance. We simply wanted to speak to the store manager or his/her representative to problem-solve the matter. We were told that the manager would not call us back and that he was away. We had to address all concerns with Guest Services as this was the only support we would receive. We could not find any email for the store or the head office, and the live chat could not assist us in reaching someone from the store. After 4 hours of back-and-forth discussions with Guest Services, we were finally connected with a store manager. I explained that we would hope going forward, sales associates explain how customer purchases will arrive and delivery options. She did apologize. Later, someone called and offered to email us the manual for assembly. It seems this is their solution to our problem. This experience left us with the impression that customer service is certainly not a priority at Ashley. Even though we purchased two of our bedroom suites from Ashley, will never buy from Ashley again, as their service policy is not customer driven.

Sales people where great. Lots too choose from. Highly recommended.

Purchased a loveseat at Ashley’s, Coquitlam. Sales person (Elahe Namdar) was excellent and so was the manager who assisted with the sale. The continuing problem I have is with your fulfilment (delivery) department, I was advised that I could have my order delivered sooner than the schedule delivery date of July’s 25th. I have been trying for two days to speak to a “live” agent to get the delivery date changed. To no avail! I have entered 1 and 0 many , many times and I get no response. I hope I do not lose the opportunity to have my delivery sooner. At this point I am already unhappy and would like a response.

Not only does Ashley have Beautiful furniture but the staff are fantastic! From the Manager Greg to all of the sales staff, they go out of their way to help. Thank you Ashley Furniture in Coquitlam

Very disappointing experience. The website showed an estimated delivery date of June 29 when I placed my order. After ordering, customer service told me the actual delivery date would be July 11. Today is July 11, and no one contacted me. When I reached out again, I was told the delivery has been delayed yet again to July 17–22. The biggest issue is not only the delay, but the lack of honesty, transparency, and communication. If I hadn't contacted customer service multiple times, I would have received no updates at all. Customers should not have to chase a company just to find out where their order is. I definitely would not recommend this experience.

Priya provided excellent service and knowledge regarding our decision to purchase a double reclining sofa. Thank you Priya and Ashley's!

First time, I visited Ashley at United boulevard I was very pleased to get warm welcome and support at the same time. Salesgirl who helped me to pick furniture was extremely helpful no pushing. Canadian store banner actually caught my eyes. Kudos to Ashley furniture store. Table I picked is extremely nice and matching with my decors.

I recently had an issue with a product variance on a delivery, but the team handled it absolutely beautifully. I want to give a huge thank you to Sadaf, Soheil (known as Sol), and Rose for their incredible support. They listened to our concerns, stepped in immediately, and provided a very fair and professional solution. Their communication was prompt, respectful, and top-notch. It is rare to see this level of dedication to customer satisfaction. Thank you all for turning a frustrating situation into a great experience!