Canadian Ashley Stores Are 100% Proudly Owned & Operated by Canadians
Ashley HomeStore | Coquitlam, BC V3K6Y3
Ashley HomeStore Coquitlam, BC
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore at 1365 United Boulevard in Coquitlam, British Columbia! Our store is easy to find with prominent signage visible from both directions, and there is plenty of parking to ensure your visit starts smoothly. You will discover a wide selection of stylish, high-quality furniture and top mattress brands that fit every room in your home. From our popular Modmax modular sectionals to our Midnight Madness collection, we have something for everyone. What truly makes shopping at Ashley HomeStore special is our friendly and knowledgeable, Canadian staff who are genuinely invested in your experience. Whether you're upgrading your living room or just looking for a standout piece, they take the time to explain how our furniture is made and what sets it apart, allowing you to shop with confidence. As part of The Dufresne Group, we are proudly Canadian Owned and Operated and pleased to bring Ashley’s global design and trusted quality to Coquitlam. We also take pride in supporting meaningful initiatives like Hope to Dream, which provides children in need with a new bed for a safe, cozy place to sleep and dream big. A portion of every mattress purchased with us is donated to Hope to Dream! Our Canadian staff are fluent in several languages, including English, Korean, Persian, Turkish, French, and Chinese, so you will always feel understood and at home. We invite you to visit us, especially on Wednesdays when it’s a little quieter. Let’s find something that transforms your space and reflects your style!
The staff was friendly , polite and very helpful. Would definitely recommend them to friends
Isabella our floor sales person was very personable and professional. She was close enough to get our attention, but didn’t hover and constantly interrupt our consideration process. There is nothing I hate more than when I’m trying to think of how something will fit into my decor when I constantly get interrupted by a sales person. Also furniture, coffee tables and dressers we were searching for were always in sets. They were competitive price wise as well with many items on sale but it didn’t feel like a “blow out” sale, today only. I went all a good experience for spending over 2000.
Everything was great. I think it was the easiest and best purchase I’ve ever had. Everything was explained honestly and patiently, and Mr. Matin and Mr. Mohsen were truly kind, patient, and supportive throughout the whole process.
I had an issue with my order and reached out with a complaint. The customer service team responded promptly, handled everything professionally, and resolved the confusion without hassle. Their kindness, clarity, and efficiency truly stood out. This kind of support is what makes a brand great—thank you for turning a frustrating moment into a positive experience. 👍🏻😊
The initial sales experience was acceptable, and we were satisfied with our purchase. However, during the delivery, the delivery personnel left a significant scratch on the top of the dresser. Unfortunately, my wife did not notice the damage at the time of delivery as she was in the middle of a Zoom meeting. Once we discovered the scratch, we immediately reached out to the customer service team. We were then referred to the warranty department. Upon contacting the warranty department, we were informed that because the unit was a final sale and sold "as-is," they would not assist us with the damage. However, it is important to note that we purchased the dresser in perfect condition, without any scratches or damage. The damage clearly occurred during the delivery process, which we believe should be covered under their responsibility. We also tried to reach out to the sales representative who handled our purchase, but we have yet to receive any meaningful assistance or follow-up from them. To date, we have not received any resolution, and our attempts to resolve this matter have been met with a lack of response and poor customer service. This experience has been incredibly frustrating, and I am extremely disappointed with the after-sale support from Ashley Furniture. We expect such company to take accountability for damages that occur during delivery and provide proper customer service when issues arise. Edit: Jessica from Ashley reached out to me and provided possible solutions, will update the process. Appreciate Jessica for reaching out attempting a resolution. Edit 2: Rosemary from the company (assuming from the head office) reached out and helped solving the problem. Even though there were a couple hiccups throughout the process, but I very much appreciate the effort and care afterwards. 5 stars for Rosemary, 3 stars for the sale store manager and sale person. I am editing this review from 1 star to 4 stars.
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