Ashley HomeStore | Coquitlam, BC V3K6Y3

I bought a few pieces of furniture, and my entire shopping experience was great. We were helped by a Sales Associate named Nasim and she was fantastic. She provided friendly helpful service from the start. It was a pleasure meeting her! Thank you

We had a fantastic experience at Ashley Furniture and couldn’t be happier with the customer service we received. A special thank you to Sales team, Greg, Sadaf and Harleen. They worked together as a great team and were incredibly patient, professional, and helpful throughout the entire process. They took the time to understand exactly what we were looking for, listened carefully to our needs and preferences, and patiently helped us explore different options until we found the products that were the best fit for us. We never felt rushed or pressured, which made the whole experience enjoyable and stress-free. Highly recommend this Ashley Furniture location, and especially this wonderful team. Thank you again for making our shopping experience such a positive one! ⭐⭐⭐⭐⭐

Ashley salespeople are polite but won't assist after payment, whether it's with handling delivery-related damages or failing to meet delivery commitments. The main problem with Ashley is the delivery time; a lot of items are made after an order is placed, and orders are typically not fulfilled according to the timelines promised during payment. The latest deadline for some items that I ordered on August 28th is now October 6th and there are high chances of they calling again, asking for extension. The compensation they offer for delayed deliveries is funny; they add a delivery fee for items that were supposed to be delivered free of charge in a single shipment and waive that off for the delay on their part, which makes it useless for buyers.

Our advisor Harleen has been the most amazing and helpful. She has gone above and beyond to help us shop for our new home furniture. She went out of her way to accommodate and help us. Thank you Harleen.

Good morning. Our experience was very good. Our salesman was very knowledgeable in helping us decide on the brand that was going to work the best for us. Thank you so much for the fast delivery as well. Highly recomend this store.

Absolutely the worst shopping experience I’ve ever had. The staff were friendly during the sale, but almost two months later our bedroom set still isn’t fully delivered. And the part that did arrive was wrong — we ordered a medium mattress and got a firm one. After four calls, there is still no resolution, and customer service acts like this was somehow our fault. Beyond frustrating!!!

Absolutely horrible experience from beginning to end. We dealt with Nasim when ordering our sectional, and the entire process was unnecessarily painful. Communication was appalling. She repeatedly failed to return our calls, and when she did respond, she would hang up and communicate exclusively through text. For a $3,000 purchase, this was already an incredibly frustrating experience. Unfortunately, things got even worse when the sectional was finally delivered. The couch arrived both WRONG and DAMAGED. The sectional was missing the chaise piece entirely, and the centre piece that was delivered was visibly damaged (see photo). We had already sold our previous couch and, because we were expecting the correct order, had taken a day off work to be home for the delivery. Now, because of THEIR mistake, we are apparently expected to take yet another day off work to receive the replacement. The solution for the missing chaise is straightforward: order the correct piece and come swap it out. Fine. Mistakes. What is completely unacceptable is how they handled the damage. Instead of taking responsibility and resolving the issue themselves, we were told to call a customer service number. I then spent an entire hour on hold trying to deal with a problem that was caused by their store and their delivery. As of writing this review, we have spent $3,000 on a sectional that arrived damaged and incomplete, have lost time from work, and still do not have a proper resolution. This has been an astonishingly poor customer experience. The lack of communication, the incorrect order, the damaged furniture, and the complete lack of urgency in fixing THEIR mistake have been incredibly frustrating. I would strongly recommend avoiding this location and, based on our experience, avoiding dealing with Nasim altogether. Spending $3,000 should not result in this level of incompetence and inconvenience.

terrible customer service