Ashley HomeStore | Coquitlam, BC V3K6Y3

We are very satisfied with all our past furnitures purchased from Ashley and looking forward for our newest living room set coming soon. Great customer service, knowledgeable sales representatives and staff.

Harleen was wonderful to deal with and knew the product we were interested well, a pleasure

Below zero stars – absolutely disappointed with this Ashley sofa. Within less than a month the fabric started to pill, create knots, and leave lint everywhere. It already looks like an old, worn-out couch even though it is practically new. When I bought it, the sales person kept assuring me that the fabric was “very good quality,” that it was fully covered by warranty, and I even paid for the $500 protection plan for extra peace of mind. Now that there is a problem, all they tell me is to “use a fabric shaver.” I have done that and the pills and lint come back again and again. After that, I went through a long process with their Guest Services, sending photos and explaining everything. In the end they refused my claim, even though the sofa is still within the one-year warranty. The product quality is terrible and the customer service is below zero stars. When you are buying, the sales staff are around you all the time. When you have an issue, they disappear and do not stand behind what they promised. I would not recommend this sofa or this store to anyone. Do not trust the sales promises, the “warranty,” or the protection plan.

Bardia Sadeghi was great! Very helpful, showed me a bunch of options and was very flexible to help me get what I needed. Checked several stores along that road but ultimately came back to him.

I went to Ashley store on United blvd to buy furniture for our new home. We were greeted very warmly by Bardia and later assisted by Sadaf. He was very professional and very knowledgeable about the sizes that could fit into our condo. He had a great taste. He was so corteous, and like a gentleman. Sadaf was also warm and cordial and helpful. We are looking forward to having our new furniture and table sets in our new home in January.

I had a very good experience with the sale persons of this store . The gentleman who helped us name was Saul , very kind and professional ,and found the best deal for us . The other sale person Mahvash is also very good . I recommend this store . Very affordable prices and they do finance for you with zero interest.

I visited Ashley Lougheed Coquitlam branch & I am so amazed of the agent named Matt, he is young but motivated. Very accommodating and he helped me look for the furnishing I needed. Ashley Lougheed Coquitlam is a store where you can get exactly what you needed if you are looking for a specific furnitures. They have lots of variety to choose from that you cannot find in other stores nearby the area. They have a very good quality of their furnitures & warranty, service is dependable. Im giving 5 stars for my recent visit in Ashley Lougheed Coquitlam branch👍🏻

My wife & I were greeted with a smile and welcoming words the moment that we entered the store. The sales representative (Ella) gladly showed us around the showroom and informed us of what Ashley has to offer to their customers. She was very friendly, helpful, knowledgeable and accommodating with our requests. She was never pushy and even let us walk around the store on our own to check out the lovely furniture pieces on display and while doing so, we ended up finding the dining set that's perfect for our family. We never felt pressured by anyone at all and we truly appreciate that. Amazing staff and excellent customer service! Highly recommended!

We bought a bed from Ashley, and it broke after only 8 months — completely unacceptable for a brand-new piece of furniture. We requested replacement parts in September, and the experience since then has been a nightmare. Every time we contact them, we get the same scripted apology and another delay. Now they’re saying the parts won’t arrive until January, which is beyond ridiculous. For such a large company, the lack of communication, accountability, and urgency is shocking. They take your money quickly, but when something goes wrong, you’re on your own. This has been one of the worst customer service experiences we’ve ever dealt with. We regret purchasing from Ashley and strongly warn others to stay away. This experience will be reflected in our future reviews.