Ashley HomeStore | Coquitlam, BC V3K6Y3
Ashley HomeStore Coquitlam, BC
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore at 1365 United Boulevard in Coquitlam, British Columbia! Our store is easy to find with prominent signage visible from both directions, and there is plenty of parking to ensure your visit starts smoothly. You will discover a wide selection of stylish, high-quality furniture and top appliance and mattress brands that will fit right into your home. From our popular Modmax modular sectionals to our Midnight Madness collection, we have something for everyone. What truly makes shopping at Ashley HomeStore special is our friendly and knowledgeable, Canadian staff who are genuinely invested in your experience. Whether you're upgrading your living room or just looking for a standout piece, they take the time to explain how our furniture is made and what sets it apart, allowing you to shop with confidence. As part of The Dufresne Group, we are proudly Canadian Owned and Operated and pleased to bring Ashley’s global design and trusted quality to Coquitlam. We also take pride in supporting meaningful initiatives like Hope to Dream, which provides children in need with a new bed for a safe, cozy place to sleep and dream big. A portion of every mattress purchased with us is donated to Hope to Dream! Our Canadian staff are fluent in several languages, including English, Korean, Persian, Turkish, French, and Chinese, so you will always feel understood and at home. We invite you to visit us, especially on Wednesdays when it’s a little quieter. Let’s find something that transforms your space and reflects your style!
Good morning. Our experience was very good. Our salesman was very knowledgeable in helping us decide on the brand that was going to work the best for us. Thank you so much for the fast delivery as well. Highly recomend this store.
Absolutely the worst shopping experience I’ve ever had. The staff were friendly during the sale, but almost two months later our bedroom set still isn’t fully delivered. And the part that did arrive was wrong — we ordered a medium mattress and got a firm one. After four calls, there is still no resolution, and customer service acts like this was somehow our fault. Beyond frustrating!!!
Absolutely horrible experience from beginning to end. We dealt with Nasim when ordering our sectional, and the entire process was unnecessarily painful. Communication was appalling. She repeatedly failed to return our calls, and when she did respond, she would hang up and communicate exclusively through text. For a $3,000 purchase, this was already an incredibly frustrating experience. Unfortunately, things got even worse when the sectional was finally delivered. The couch arrived both WRONG and DAMAGED. The sectional was missing the chaise piece entirely, and the centre piece that was delivered was visibly damaged (see photo). We had already sold our previous couch and, because we were expecting the correct order, had taken a day off work to be home for the delivery. Now, because of THEIR mistake, we are apparently expected to take yet another day off work to receive the replacement. The solution for the missing chaise is straightforward: order the correct piece and come swap it out. Fine. Mistakes. What is completely unacceptable is how they handled the damage. Instead of taking responsibility and resolving the issue themselves, we were told to call a customer service number. I then spent an entire hour on hold trying to deal with a problem that was caused by their store and their delivery. As of writing this review, we have spent $3,000 on a sectional that arrived damaged and incomplete, have lost time from work, and still do not have a proper resolution. This has been an astonishingly poor customer experience. The lack of communication, the incorrect order, the damaged furniture, and the complete lack of urgency in fixing THEIR mistake have been incredibly frustrating. I would strongly recommend avoiding this location and, based on our experience, avoiding dealing with Nasim altogether. Spending $3,000 should not result in this level of incompetence and inconvenience.
terrible customer service
Great costumer service! Especially with Gordon very accommodating!
Absolutely love shopping at Ashley's for our furniture. They have amazing service and great quality.
Good experience, Yadwinder was very knowledgeable and helpfull.
The purchase went fairly smooth. It was getting the delivery done on the day that was given us. The computer system had reversed the cell number and the house number so the text that were sent were sent to the house where I don’t get text. It took lots of calls and actually going back to the store yesterday night to get it fixed. It was very stressful as our old furniture was going today. Finally this morning they fixed it and it was delivered
Get Directions
CALL