Ashley HomeStore | Abbotsford, BC V2S8M9

Perhaps this might finally get me a response, sad to have to resort to a Google Review in hopes of gaining contact. First of all, there's either a glitch or they actually send that many delivery confirmation notifications requesting confirmation of delivery. I had a range of 10-12 delivery confirmation requests, confirmed each one but would get additional text messages stating if I didn't confirm the delivery would be cancelled. In addition I also received emails and 2 phone calls requesting confirmation. I called the store and spoke to Ricky the associate who initially helped with the purchase, I mentioned the requests and asked if my delivery was in fact confirmed and ready to go for the arranged time made at the time of purchase. He confirmed, did not seem concerned with the amount of notifications I was receiving but apparently noted it. The majority of my delivery came November 28th as arranged, there was 1 item on back order, which was explained at purchase could be a possibility. Fast forward to today (December 20th) almost a month later and have had NO communication initiated by Ashley Furniture, I have called in multiple times requesting updates on the 1 item. Initially found out that for some reason when the delivery was made my order was closed out and stated everything was received, not the case. When speaking with customer service they assured it would be reopened and I would be getting my dresser as soon as it's available, also that they would call me to keep me updated. I have called in several times with no answer or resolution, but have been told on 4 different occasions I would be called back, my last call was this past Thursday with a promise from the representative that her manager would call me Friday as she reviewed my tickets and apparently shared my frustration, again no call. At this point I don't know what to expect. The product seems decent, more so than the other stores we looked at prior to purchasing with Ashley, but the customer service seriously lacks. After making a large purchase to furnish 2 rooms in our home, then recommending our neighbors to shop there (thankfully no issues with their order) there seems to be no care for customer satisfactory after the purchase is made. Hopefully this list will gain some sort of resolution after nearly a month of attempting to get answers.

We came in to Ashley shopping for a couch for our living room, Manjeet was very prompt to say hello and help answer any questions. We already had an idea of what we wanted and she helped make the the purchase easy. It was a pleasure working with her. The Elissa Court sectional is beautiful and comfortable. We were sold instantly and Manjeet was the icing on the cake. 10/10 recommend.

Ashley Abbotsford store is worst in my life I have ever dealt with. Mike makes fun of the customers and they intentionally make your life hell by mis- guiding you and hiding truth. I would never recommend anyone to go their store. Its harassment.

Worst store I have ever been too . Mike, one of the sales person is so rude. I think he lacks basic values and does not even know how to talk to a customer. TOTAL WASTAGE OF TIME AND MONEY.

Warm genuine welcoming by Manpreet. Listened to what we were looking for no high pressure sales to coerce us into anything. Great experience.

If I could give a 0 star I would. Horrible customer service from the Abbotsford location. Staff was not transparent on delivery dates even when I made it clear I needed the furniture by a specific date. Delivery dates kept changing. Was getting different dates from the store and customer service department. Area manager of the Abbotsford location was rude to his staff in front of another customer and myself. He was asked by a staff member to help me with a transaction. He proceeded to look at his cell phone when he should have been assisting me at the front desk. When I voiced my feedback he was defensive and rude. The store employee that helped me was very nice however not experienced which caused several issues with my purchase. They ended up fighting with me over a $10 difference in price. The store manager didnt even come to assist his employee. I ended up canceling my order. Absolutely horrible place to deal with.

Great customer service, quick and seemless delivery, fantastic communication. We love out new furntiure from Ashleys!

Mike took care of everything and explained everything thoroughly. We were very happy and datisfied with him.