Ashley HomeStore | Abbotsford, BC V2S8M9

Great manager and staff ! We got sofa from Ashley and Shailendra helped us finding our match ! He was a trainee but extremely knowledgeable and helpful . Also delivery service was nice.

We had wonderful help from Mike. He was insightful, friendly and we felt comfortable with our purchase for my mom. She is happy to get a hide a bed couch and a storage dresser. Thanks again

Good times.. Mike made our visit/purchases very enjoyable. We would highly recommend him....KD/JD

Home items in one place. SHALINDER SINGH is treating like amazing his way of talking and dealing very clam awesome. He has lots of kindness and patience. I like this place.

I went there specifically to find a Serta mattress advertised on the internet. When I got there I was told they didn't carry that brand and tried to get me to consider a different brand they had in stock for nearly 4 times the price. Now, if I am asked, I won't be talking about the great service I received. I'll be talking about how the salesman tried to keep me there and consider buying a mattresses that far exceeded the price range I told him... more than once! Abbotsford store.

BUYER BEWARE! Ashley Furniture Store – Abbotsford We’ve purchased a lot of furniture over the years, but we’ve NEVER had an experience as poor as this one. On September 15/24, we bought a couch and two chairs and were assured they were all in stock. However, the day before delivery, we were informed that one chair was "suddenly" missing. Annoying, but we accepted it. As of today (October 07/2024) we still do not have a date to receive the second chair we purchased. On top of that, they “forgot” to apply the 5% discount for using their in-store credit. When we went back to address it, the manager acted like giving us the discount (which we were owed!) was some favor to compensate for our troubles. The couch was fine, but the chair we received is a nightmare. It’s so uncomfortable that I literally can’t sit in it. Which was not the case with the one we tried in the showroom. 1. The foam in the back is so high it pushes you forward, almost out of the chair. 2. The recliner tab is buried so far between the seat cushions that you must dig to find it. 3. Once you do manage to open the recliner, getting it to close is an ordeal. It pops back up and won’t lock. After wrestling with it for a few minutes, it might stay closed. Worse still, if you sit in the chair, it can suddenly spring back into the reclining position because it wasn’t properly locked. We immediately started the claim process because the chair was that bad. Since then, it’s been countless calls and emails to “customer service” (which, honestly, doesn’t seem to exist), and two trips from Rosedale to Abbotsford just to talk to someone in person. Their proposed solution? Wait 2-3 weeks for “parts” for the chair and if we can’t install them ourselves, then they will eventually send someone out. But what parts are they even sending? The whole chair needs to be repaired! So now we’re looking at a 6-8 week wait for a chair we spent nearly $1,000 on but can’t even use. We asked for the chair to be replaced given all the issues, but they flat-out refused. We understand things happen and somethings aren’t perfect, we were just looking for some good old fashion “customer service” If you’re thinking about buying from Ashley Furniture, I would strongly recommend looking elsewhere. This has been a terrible experience from start to (hopefully soon) finish. ASHLEY’S - Please do not reply to this with your auto reply “please contact customer care” because we did and there is no customer service. **Thanks for the Auto generated reply!! I rest my case!

Purchased a sofa recliner and was very impressed with the service. Ryan the store manager was excellent. The delivery was seamless and on time.

Update: when you purchase from them they send a review request asking for 5 stars. Our couch was over 3 months late being delivered. We had to drive to the warehouse in Surrey to get it. Now that it’s been 3 years I can tell you the fabric is very thin and easily torn/snagged by our cats. We bought the warrenty and was told it was great and would cover all damage by cats and kids. Filed a claim. Nothing. It’s either wear and tear, or excessive preventable damage. Won’t cover anything. Useless. They are salespeople who will lie to make a sale to a new mom. Went for the inventory sale. Was met at the door with my 3 children (5, 3, & 1 month), knew what I wanted but wasn’t pressured to move quickly. Was able to breastfeed and take a call from my midwife (scheduled weeks before I knew of the sale) in between doing paperwork without being made to feel like I was wasting time or being an inconvenience. Was given the quote and information and the space to text my husband and come to a concussion. Good experience.