Ashley HomeStore | Abbotsford, BC V2S8M9

Mike was great in carefully leading us to a decision in buying a power recliner. He has been good in following up and updated shipping details Very satisfied

Terrible service

Good service.

Great selection. Our salesperson, Manjeet Sahota , was incredibly knowledgeable and very helpful on selecting our material for our new sofa. Thank you!

I have been trying to get a sectional that I bought here repaired for 5 months now. I bought the extended warranty and they promised all kinds of things with it. They’ve told me the part is on order several time and have a “strict” repair over replace policy. I have talked to the people in store and online and have had no success in getting this fixed. They told me in December the part was on order. Then told me in February that there was no history of the conversation or the part being in order. Since then I have tried to get this resolved and was just told again that the “part is in order” and to wait until June to possibly have it fixed. Don’t waste your money here especially on warranties. They stand behind nothing.

Please read last update! Extremely happy with Ashley HomeStore and the level of care and service we received. ------------------------------------------------------------------------------------------------------- We are / were repeat customers having spent approximately. $6000. over 2 purchases at the Abbotsford location. We were really happy with our first purchase and all our store interactions. Our second purchase consisted of a sideboard / large TV stand and a dinning room table and 6 chairs. When our purchase was delivered I noticed some damage to the shipping box. I had brought this to the delivery drivers attention when I noticed it and was assured it would be ok and if not Ashley would take care of it. Within 4 hrs of purchases being delivered I found the TV stand to be damaged from shifting inside the packing and box. I notified Ashley furniture and wanted a replacement unit delivered and this one picked up. They insisted on sending replacement parts and we went back and forth with pictures and phone calls. I asked for TV stand exploded view and parts list as the order they had placed was or 3 items and 4 were damaged, no part descriptions for parts order and unable to tell what was missing. This request for a parts diagram and list was asked for 2 times but never received. Ashely furniture agreed to pick up TV stand but would only do a refund and not ship a new TV stand that I had confirmed was in stock. I asked repeatedly for a new one to be delivered at the same time damaged unit was being picked up but they refused and would only do a refund and I would have to go back into the store for new purchase. This was to be a full refund but when it came through on our credit card was less than it should have been. I called Ashley Furniture and was informed it was less due to the deduction of a restocking fee and pick up fee. This was never discussed and never agreed to as we wanted a replacement unit and not a refund. This whole experience has been a total nightmare. I have talked to Manager Navneet at Ashley customer service and she refuses to refund the pick up charges of the damaged TV stand. This makes no sense and given it is an issue with the TV stand being received damage should not be the customers responsibility to pay for them to pick it up or a restocking fee. I have escalated this issue further as I am not satisfied. ------------------------------------------------------------------------------------------------------- Update: Received a call from Rose, very nice person who genuinely cared and listened to my concerns and addressed them step by step. I am very pleased and am in the process of getting our large tv stand replaced and will share our experience once received. Thank you Rose for caring and reaching out. Update: New TV stand is arriving May 16th. Thank you Rose once again for all your assistance and assurances that all will be excellent. ------------------------------------------------------------------------------------------------------- UPDATE: We received our new sideboard / large TV stand and it arrived fully assembled, shrink wrapped and in pristine condition. failures happen and sometimes products get damage in shipping, but it is all in how you recover from these service failures. Rose was amazing and the reason we ordered the replacement unit instead of taking a refund. We are so extremely happy with the service we received and would highly recommend Ashley HomeStore. Thank you Rose for making a difference!

I should have left my original review up from January 2026. On January 17th around 4 PM, my husband and I received delivery of a brand new mattress and box spring we had splurged on after more than 20 years and After raising two special-needs children, we were finally excited to invest in something that would help us get a good night’s sleep. That excitement lasted less than 12 hours. The next morning around 4 AM, my husband had gotten out of bed and my son came to sit with me. The second he sat down, there was a massive crack and bang. We looked underneath and discovered the box spring had broken — and in the process, it also damaged the slats and bottom supports of our bed frame. The bed had not even been in our home for a full day. I contacted customer service and was stuck in a frustrating loop with automated responses asking repeatedly for a serial number without explaining where to find it. After multiple back-and-forth messages getting nowhere, we were told to do a live video chat through an app. Trying to lift a queen mattress and box spring while filming damage and locating serial numbers is ridiculous for anyone — especially considering many customers are seniors. My husband had to help me maneuver everything just to satisfy their process. Why can customers not simply call and speak to someone? Even after the video inspection and photos, we were still repeatedly asked for more pictures and more information. Eventually I posted a Google review explaining how unreasonable this process was. After that, someone from their VIP team contacted me. The representative herself was kind, but they did ask me to remove my review and offered a $300 gift card. Unfortunately, I agreed and deleted it. We eventually received replacement parts for the bed and a new box spring. Less than a month later, the EXACT same thing happened again. My son sat on the bed beside me, the box spring cracked in the exact same spot, and once again it damaged the legs and slats of our bed frame. At that point, I was told defective box springs are usually exchange-only, but because the same defect happened twice and caused damage twice, they would “look into” approving a one-time refund. Honestly, the fact that this product failed the exact same way twice says a lot about the quality. The fact that they normally refuse refunds on defective products is even more concerning. While waiting for approval, we were sleeping on a broken bed at an angle and not getting proper sleep. Once the refund was approved, we then had to wait almost TWO WEEKS for them to pick up the box spring because customers are not allowed to return them themselves. During that wait, I explained clearly that we needed the refund money in order to repair the bed ourselves because we no longer trusted their product. We had to reinforce the frame with plywood, screws, and extra wood supports just to make it stable enough for normal use. I was told that once the box spring was picked up, the refund would be issued by e-transfer. Naturally, “once it’s picked up” sounds like the refund would happen promptly — within a day or so. ox spring was picked up around 11 AM. I messaged again later that afternoon and evening because no refund arrived and nobody replied. I spent Mother’s Day weekend sleeping on the floor instead of in the expensive bed we had saved years to buy. Three days later I finally received a response saying accounting was “processing refunds from Friday pickups.” Then Monday came and went with no refund. When I followed up again, I was told it would actually be processed on the 13th. The issue is not the poor employee responding — she was likely doing her best. The issue is the misleading communication. Saying things like “today” or “once it’s picked up” gives customers false expectations. I should have trusted my instincts and returned everything the first time.Buyer beware. I would strongly recommend shopping elsewhere for furniture.

We spent a couple days shopping for new furniture for our family room. Thank you to Manjeet Sahota for giving us the space to make our decision and then helping us to get the best deal. We look forward to receiving our new furniture and to enjoying it.