Ashley HomeStore | Abbotsford, BC V2S8M9

We got our furniture from Ashley. Mike is awesome. Got us a great deal. He is very professional, knowledgeable and thorough. He explained all the financing options in detail. Highly recommend Mike if you visit the Abbotsford store.

We purchased our first new bed in over 22 years, so this was a very special purchase for our family. The total cost was around $3,500, which is a lot of money for us. The bed was delivered on February 17th around 3:00 p.m. At 4:00 a.m. the next morning, my son climbed into bed with us and sat on the right side. Immediately we heard a very loud snap from the bottom center of the bed. The box spring broke, and there is now wood protruding down to the floor. This wasn’t unusual use — simply a child climbing into bed with his parents in the middle of the night. By 6:00 a.m. I had already contacted customer service. Unfortunately, the process to get help has been extremely frustrating. The chatbot could not tell us where the serial number was located, and when my husband went to the store we were told they could not help and that we had to contact support. We then had to do a video call with support to show the tags and numbers, lift the mattress, and provide multiple photos. We also sent the images by email and text, but were told they couldn’t see them. After all of this, we finally received a response saying the issue is “awaiting approval,” and it has now been nearly two days. Considering the bed broke within hours of delivery under normal use, it clearly appears the box spring was damaged internally before or during delivery. For a purchase of this size, the customer service process should not be this complicated. Not everyone is comfortable with video calls, apps, or lifting heavy mattresses just to locate tags for a product that was delivered less than 24 hours earlier. We rarely leave negative reviews, but the product failure and the difficult customer service process have been extremely disappointing.

My salesman was Jason at the Abbotsford store. I am extremely happy with his knowledge and professionalism in my purchase. Thanks Jason

I recently was at Abbotsford location and the service was excellent. We were helped by Jot Kaur who offered us good deals and packages. I will always go back to them for any future decor 🛍️ shopping

Our rep had very good knowledge of the available reclining couches and checked us out quickly.

Delivery was quick and smooth no issues

Because the store is well laid out it was a pleasure to take time to look around. We appreciate the fact that Ashley’s has not left quality behind like many other furnitures stores. Thanks for keeping quality as a part of your merchandising…we will be back.

Grant was wonderful when showing us all the available zero gravity chairs over several visits. Finally found the perfect chair. Thanks for your incredible patience Grant!

Jot at the Abbotsford Ashley Co location was a great help She was personable , friendly and very helpful. She was not pushing at all. She helped us find the perfect furniture set for our home that met all our needs. Ryan also was a big help as well - he was such a pleasure to talk to. We will definitely recommend Ashley Co. This was our first time dealing with your company and it truly was a GREAT EXPERIENCE 🤗

We have received the best service! Thanks again to Grant at the Abbotsford store who has answered lists of questions even before we got to the store. Selecting furniture for your home is so personal and Grant provided that professionally as well as making us feel so welcomed with his down to earth approach……..we left the store knowing that we had made the best choice for our needs. Can’t wait to receive our Bolsena sofa with recliners leather so luxurious and comfort amazing.