Ashley HomeStore | Abbotsford, BC V2S8M9

Easy to deal wit

Excellent experience! Sales expert Manjeet was friendly, knowledgeable, and very patient. She took the time to understand what I was looking for and made helpful recommendations without being pushy. The whole process was smooth and stress-free, and I’m very happy with my purchase. Highly recommend!

We have dealt with this location a few times since moving out here to Abbotsford. Always treated well and this time was no exception. I saw the photo in a Facebook ad and immediately went in to inquire about it. We were offered a great price as we were one of the first 10 customers to make an appointment. We appreciated the fact that our salesman Mike was knowledgeable and not pushy. I think customers want that in a salesperson. Our gorgeous sectional will be delivered with a few weeks which is surprising since some places make you wait months sometimes. We’ll be back.

Simar was an excellent salesman and helped us find our sectionnal. He had a wonderful demeanour and was very informative on different options for our space.

Manjeet, what a lovely, no pressure, salesperson to deal with. I would definitely recommend dealing with her for your furniture needs. Very knowledge.

Thanks mike! Appreciate all the help 100% best

I went to the Ashley Home store looking for a new sofa and love seat. Manjeet greeted me within minutes of arrival, she listened to what I was looking for and had an intuitive ability to understand just what I was looking for and showed me several options that fit my request and one that was a little different than what I had described but ended up being the sofa I purchased that was perfect!! My mom also joined me and received the same personal customer care. She also worked to get us the best deal possible.

Perhaps this might finally get me a response, sad to have to resort to a Google Review in hopes of gaining contact. First of all, there's either a glitch or they actually send that many delivery confirmation notifications requesting confirmation of delivery. I had a range of 10-12 delivery confirmation requests, confirmed each one but would get additional text messages stating if I didn't confirm the delivery would be cancelled. In addition I also received emails and 2 phone calls requesting confirmation. I called the store and spoke to Ricky the associate who initially helped with the purchase, I mentioned the requests and asked if my delivery was in fact confirmed and ready to go for the arranged time made at the time of purchase. He confirmed, did not seem concerned with the amount of notifications I was receiving but apparently noted it. The majority of my delivery came November 28th as arranged, there was 1 item on back order, which was explained at purchase could be a possibility. Fast forward to today (December 20th) almost a month later and have had NO communication initiated by Ashley Furniture, I have called in multiple times requesting updates on the 1 item. Initially found out that for some reason when the delivery was made my order was closed out and stated everything was received, not the case. When speaking with customer service they assured it would be reopened and I would be getting my dresser as soon as it's available, also that they would call me to keep me updated. I have called in several times with no answer or resolution, but have been told on 4 different occasions I would be called back, my last call was this past Thursday with a promise from the representative that her manager would call me Friday as she reviewed my tickets and apparently shared my frustration, again no call. At this point I don't know what to expect. The product seems decent, more so than the other stores we looked at prior to purchasing with Ashley, but the customer service seriously lacks. After making a large purchase to furnish 2 rooms in our home, then recommending our neighbors to shop there (thankfully no issues with their order) there seems to be no care for customer satisfactory after the purchase is made. Hopefully this list will gain some sort of resolution after nearly a month of attempting to get answers.

We came in to Ashley shopping for a couch for our living room, Manjeet was very prompt to say hello and help answer any questions. We already had an idea of what we wanted and she helped make the the purchase easy. It was a pleasure working with her. The Elissa Court sectional is beautiful and comfortable. We were sold instantly and Manjeet was the icing on the cake. 10/10 recommend.

Ashley Abbotsford store is worst in my life I have ever dealt with. Mike makes fun of the customers and they intentionally make your life hell by mis- guiding you and hiding truth. I would never recommend anyone to go their store. Its harassment.