Ashley HomeStore | Abbotsford, BC V2S8M9

The staff here were not only helpful, but had such a wonderful sense of humour that it made the shopping and choosing experience all that much more enjoyable!

Everyone was incredibly helpful in aiding me with my purchase. The entire process was very quick and they were all accommodating to my needs.

If I could give a 0 star I would. I bought a couch and they said it would be delivered last weekend. They missed the schedule last weekend and I've been sitting on the floor because I have no couch ! They gave me a new schedule date and they missed that too. Know I have been sitting on the floor for 10 days. They will probably schedule it.again for next weekend so that will be 3 weeks without my couch. This place is full of people that say they will call you back and never do anything it. I will not be buy anything else from this store 😒

Very fast and efficient sales associates Just getting too many emails now

Very friendly staff and have excellent knowledge of their product

I would like to clarify that I have no complaints about the delivery team itself — everything during the delivery process went very well. The text message updates arrived on time, which allowed me to plan my workday properly, and I truly appreciate that. My concern is mainly about the overall customer service and communication after the purchase. Buying the furniture went smoothly, but the issues started when the delivery was being arranged. The first time we were contacted, we were informed that the nightstands would not be available, but nothing was mentioned about the sofa. Because of this, we agreed to postpone the delivery from May 5 to May 20 so that we could receive the entire order together on the same day. Then, five days before the scheduled delivery, we received a text message confirming that everything was on track for delivery on May 20. However, the next day we received another message saying that one or two items would not be delivered — without specifying which items were affected. On Saturday, I visited the store and spoke with the manager who originally sold us the furniture. She promised to look into the issue and call me back either on Saturday or Monday. Unfortunately, nobody ever called back. My question is: why did I change the delivery date if the order still could not be delivered together on the same day? Please train your managers to follow through when they promise to call a customer back. Thank you for your understanding. I would also like to add that after the second failed attempt to deliver the sofa on May 20, we received a message apologizing for the inconvenience and stating that we would be contacted regarding our delivery on May 25–26. Unfortunately, nobody contacted us, and we received no further updates or instructions regarding what we should do next. Because of the lack of communication, we made the decision to request a refund instead. The main issue throughout this experience has been the communication and follow-up from your customer service team. To be honest, based on this experience, I would not even consider giving a one-star rating. Please ensure that your managers and customer service representatives pay closer attention to communication with customers and follow through on the commitments they make.

STAY AWAY FROM THIS ASHLEY FURNITURE STORE!!!!!!!!! I purchased furniture from Ashley Furniture in Abbotsford (Summerbay location) in 2020. At the time of purchase, I was sold a 5-year warranty for $379. The manager clearly stated that if I did not make any claims during those five years, the amount would be returned to me as store credit. After completing the full 5 years without making any claim, I visited the store to use my $379 credit. The sales associate (MG) immediately told me it was expired without checking anything. I showed her my paperwork, and she told me to contact Guest Care. I contacted Guest Care multiple times over the course of a week. Each time, I received inconsistent information: One agent said there was no record and asked me to send documents. Another confirmed I had the credit but needed to verify with the store. Finally, a representative confirmed clearly that I had $379 in credit and that it was still valid for 12 more days. I confirmed this multiple times on the call. Based on that confirmation, I went back to the store. After spending time selecting items, the same associate checked and said there was no credit on my account. I was then told a manager would follow up the next day, but no one contacted me. When I followed up myself, the manager gave a completely different explanation—that I needed to spend $1,000 to use the credit. This condition was never mentioned at the time of purchase or during any of my calls with Guest Care. This experience has been extremely frustrating: Conflicting information from staff and customer service No proper follow-up despite multiple promises Changing terms that were never disclosed initially I paid $379 for a warranty based on specific terms, and now the company is refusing to honor them. This feels misleading and unprofessional. They are big liars I would strongly caution others to fully understand the warranty terms before purchasing, as my experience has been very disappointing.

A lot of selection and salesperson was not pushy. He was very helpful. However… we had cushion issues with our couch and chair only months after it arrived. Customer service was a complete joke. Refused to even entertain a return so they ordered new foam for the collapsed cushions. Had to do it multiple times as they ordered the wrong foams. Each time had to wait for delivery, then call and arrange a tech to come out. Both times the tech couldn’t believe customer service kept ordering wrong foams. They then came and picked up the furniture and took it to their warehouse to fix. A week later it came back fixed. This entire issue took about 4 months to get resolved. In the meantime we had to buy new furniture as the Ashley stuff was so bad we had no choice.

The salesperson i dealt with was kind, informative and not pushy. He was very helpful and I highly recommend them. Thanks Ricky!