Ashley HomeStore | Abbotsford, BC V2S8M9

Amazing service & help getting my new bed today! Thanks Mike.

We purchased a new queen sized bed/box spring set as well as a large recliner. We await delivery but we are already happy with the time rep Mike Boise spent with us ensuring we understood all options and features without any pressure.

STAY AWAY FROM THIS ASHLEY FURNITURE STORE!!!!!!!!! I purchased furniture from Ashley Furniture in Abbotsford (Summerbay location) in 2020. At the time of purchase, I was sold a 5-year warranty for $379. The manager clearly stated that if I did not make any claims during those five years, the amount would be returned to me as store credit. After completing the full 5 years without making any claim, I visited the store to use my $379 credit. The sales associate (MG) immediately told me it was expired without checking anything. I showed her my paperwork, and she told me to contact Guest Care. I contacted Guest Care multiple times over the course of a week. Each time, I received inconsistent information: One agent said there was no record and asked me to send documents. Another confirmed I had the credit but needed to verify with the store. Finally, a representative confirmed clearly that I had $379 in credit and that it was still valid for 12 more days. I confirmed this multiple times on the call. Based on that confirmation, I went back to the store. After spending time selecting items, the same associate checked and said there was no credit on my account. I was then told a manager would follow up the next day, but no one contacted me. When I followed up myself, the manager gave a completely different explanation—that I needed to spend $1,000 to use the credit. This condition was never mentioned at the time of purchase or during any of my calls with Guest Care. This experience has been extremely frustrating: Conflicting information from staff and customer service No proper follow-up despite multiple promises Changing terms that were never disclosed initially I paid $379 for a warranty based on specific terms, and now the company is refusing to honor them. This feels misleading and unprofessional. I would strongly caution others to fully understand the warranty terms before purchasing, as my experience has been very disappointing.

Simar was very knowledgeable, patient and helpful I’m looking forward to getting my new couch home.

The sales woman was great

Very friendly and knowledgeable staff. Manjeet was very helpful. We also received some very good advice from Ryan. We went into the store just looking for replacing our 16 year old bed. We ended up not only with a new bed, but with a living room sofa and love seat. Their pricing was very good and the warranty was excellent. I strongly recommend Ashley Fur

My experience at the Abbotsford location of Ashley Furniture was not positive and if I had not invested so much time traveling to the store I would have left without purchasing what I did. Sales rep had issues with completing the sale in a timely fashion because of inability or inexperience with the sales tablet. The manager was too busy to assist because he was with another employee that I got the impression he was firing at the sales counter..... After fumbling with the system for an extended amount of time they would not honor a posted price on a clearance product, charging me $699 instead of the posted $649. As I said I would have and should have walked except that we had traveled from Richmond specifically for that unit. After all of the excessive time and added expense we were provided an excessively long delivery date as a final insult. To say this was not a Positive experience would be an understatement.

Thanks for your patience with us, Grant Nelson, as we shopped around for 2 dining table chairs. Your helpful tips lead us to decide on which ones were just right for us. You are a great salesperson! Keep up the good work!