Ashley HomeStore | Abbotsford, BC V2S8M9

I purchased a Nectar Queen Mattress with protector, a dresser and a remote head bed frame and couldn't be happier with the service I received from Mike Boese at your Abbotsford location. He was very knowledgeable about the mattresses and explained everything including warranty service on my purchases. Looking forward to a good night's sleep. Much thanks Mike!

Great service experience and great ideas on how to arrange it in the room ...took time to help, on everything I wanted was very patient

The Abbotsford Ashley store was large and as we walked around to browse, it was nice to not to be bombarded by staff. Our salesperson, Grant, was a fountain of knowledge with our inquiries about beds & mattresses which we had come in to purchase. Overall, it was a very pleasant experience.

April 24--Hello Rose I wanted to let you know sent you a text and am waiting for a response. Thank you **Wanted to edit that the piece that is defective is the armless power recliner piece NOT the non electrical cup holder piece*** If I could give zero stars I would. Bought a modular sectional from the store in Abbotsford. Paid the extra fee for delivery and set up. Our couch was delivered yesterday April 22. As they were setting up our couch we are told there is a defect in the non electrical cupholder modular piece. They take a picture and tell us to contact "Desk care/customer service". I immediately call as they are setting up and am told they are going to try to fix it first and not replace. The delivery people say let us finish setting it up, we've taken a picture. Its on your file. Once we're done call again." I call again and they are closed. I went to Ashley store in Abbotsford as I wanted to talk to a person and document what was going on. Zero help. Their immediate and only response was "nothing to do with us. Contact customer service" This couch is brand new, a defect BEFORE it enters my house. Its not even set up yet, a couch that I paid over 7000 for and they are not going to replace the broken piece??? We called customer service today and are told after reviewing the picture its going to be fixed and the soonest someone can come pick it up is May 6 and then we will get it back May 13. Words fail me how a company does not stand behind their brand new furniture and extreme lack of care/customer service

Manjeet was amazing every step of the way. Super informative, highly proactive and very cheerful. I would be grateful to work with her again on my purchasing needs!

Our sales lady Manjeet was very helpful and friendly! We enjoyed talking to her and she was very professional, as well as very knowledgeable! Would recommend her to anyone looking for a professional sales associate!

We are / were repeat customers having spent approximately. $6000. over 2 purchases at the Abbotsford location. We were really happy with our first purchase and all our store interactions. Our second purchase consisted of a large TV stand and a dinning room table and 6 chairs. When our purchase was delivered I noticed some damage to the shipping box. I had brought this to the delivery drivers attention when I noticed it and was assured it would be ok and if not Ashley would take care of it. Within 4 hrs of purchases being delivered I found the TV stand to be damaged from shifting inside the packing and box. I notified Ashley furniture and wanted a replacement unit delivered and this one picked up. They insisted on sending replacement parts and we went back and forth with pictures and phone calls. I asked for TV stand exploded view and parts list as the order they had placed was or 3 items and 4 were damaged, no part descriptions for parts order and unable to tell what was missing. This request for a parts diagram and list was asked for 2 times but never received. Ashely furniture agreed to pick up TV stand but would only do a refund and not ship a new TV stand that I had confirmed was in stock. I asked repeatedly for a new one to be delivered at the same time damaged unit was being picked up but they refused and would only do a refund and I would have to go back into the store for new purchase. This was to be a full refund but when it came through on our credit card was less than it should have been. I called Ashley Furniture and was informed it was less due to the deduction of a restocking fee and pick up fee. This was never discussed and never agreed to as we wanted a replacement unit and not a refund. This whole experience has been a total nightmare. I have talked to Manager Navneet at Ashley customer service and she refuses to refund the pick up charges of the damaged TV stand. This makes no sense and given it is an issue with the TV stand being received damage should not be the customers responsibility to pay for them to pick it up or a restocking fee. I have escalated this issue further as I am not satisfied.

My boyfriend and I along with my two daughters went to Ashley’s Furniture in Abbotsford in hopes of finding a new bedroom set. We were greeted by an AMAZING sales lady named Manjeet Sahota!! Right away she started with a joke referencing another furniture store and I knew this experience was going to be great. She asked questions to get a feel for what we were looking for and offered some suggestions then left us to ourselves to look around. She told us to look for her when and if we were ready or she would just check in on us to see if we had any questions. Manjeet was not like most sales people where they get in your face or become too pushy just to earn that sale. She was funny, she was extremely helpful and gave great suggestions and in the end helped us choose our beautiful bedroom set which we cannot wait for it to arrive! Manjeet went over and above expectations and we highly recommend that if you are looking for great quality furniture with exceptional sales service ask for Manjeet Sahota at the Abbotsford Ashley Furniture Homestore, you won’t be disappointed.

Amazing Staff, and great deals. I am very happy with my purchase

Edit: I was contacted by a lovely lady named Rose who was able to correctly resolve the problem. Thank you !