Ashley HomeStore | Abbotsford, BC V2S8M9

Poor quality. Horrible service Don’t buy from Ashley

We are so incredibly happy with our sectional purchase from Ashley Furniture in Abbotsford. When we arrived to the store, we weren’t bombarded with annoying salesmen but instead let us do a small browse before someone kindly came up to ask if we needed help. That’s when we met Mike, who was very respectful and courteous, he gave us time to hum and haw over the sectional couches with our two busy toddlers. Mike was very informative and helped us pick out the exact sectional with the fabric and colour of our liking. He provided options for payment, like their 24 month buy now pay later option which we found to be a great deal. We had some pretty horrific experiences with Leon’s Furniture, so I was very hesitant to buy the warranty offered by Ashley. However after looking more into it, I’m very happy we did move forward with it (for ease of mind with our 2 little ones). Delivery was seamless, the men were on time and well-mannered . Also, I called and spoke to Ashley’s supervisor just over an additional item and I just want to say how respectful and kind he was to engage with. I could not be any happier with this stores level of customer service. 6 stars!

Ask for Grant at the Abbotsford store. Great salesperson to deal with, super happy with our purchase.

Very friendly and helpful

We recently purchased an area rug from Ashley’s and was not only impressed with the variety of rugs but with the price. We had a store credit that was honoured due to the persistence and excellent customer service by Jot. Thank you so much! Paul

Jot approached me the minute I walked in the store, She was very pleasant to deal with. After the initial purchase, there was a few hiccups however I called the customer service line, Dawn did all she could and then spoke with Jason and he was able to resolve my delivery concerns. Rose followed up with how some additional training or communication could’ve made a difference and between both of them they made it right . Thank you, Ashley for employing People in positions that can really make a difference and handle concerns quickly and effectively as well as Rose and Jason did.

Very disappointed with the sales experience, again, and will no longer consider Ashley's a viable option when purchasing furniture. In the past, we once had to wait 8 months for a piece of furniture. We finally convinced the manager to sell us a floor model instead of waiting longer. Our recent experience had the salesperson assure me that both pieces of furniture were in stock, so we went ahead with the purchase. Imagine our dismay when two days later we were informed that one of our pieces was sold to someone else. This meant they had to ensure their next container from Vietnam had a replacement piece. We received our furniture four months later. I can't believe a store with chains across Canada can't bring in a replacement piece to ensure customer satisfaction. I'd like to point out that the delivery persons were fantastic. Very friendly and professional.