Ashley HomeStore | Red Deer, AB T4R 2T4

We worked with Rachel and Troy at the Red Deer location. We were there right at the end of the day due to our limited availability and they not only accommodated us at that time of day, but also made sure we were completely satisfied with our selections, pricing and conditions moving forward with the purchase. They were both very friendly, knowledgeable and what I liked best was that they gave us space to look and respected our shopping process. No pressure, they weren’t lingering awkwardly nearby, they would simply find us and check in. I was reluctant to go to Ashley based off of pricing alone, but after seeing the quality of the products compared to competitors and how accommodating the team was, we will definitely be back!

I am very unhappy with my recent experience at Ashley HomeStore in Red Deer. Troy, was a pleasure to deal with. He understood I was in a rush to find a sectional and put me in touch with Kelly. Kelly sent photos of the sectionals available for purchase off the floor. When none of those would work I attended the store in person the next day to look at sectionals and order. Multiple times I expressed the importance of needing this unit right away to Kelly, so I wanted options that would be available by Saturday the 13th. Called today to make sure I can pick up my couch tomorrow and found out it was always ordered for pick up on the 19th. I'm livid and past my 48 hours to cancel the deal. I needed the couch by end of day tomorrow.

Purchased a couch and a recliner from Ashley furniture paid extra for white glove delivery. The building I live in has no elevator. I am on the fourth floor but when you walk into the building, you’re walking in on the second floor so you’re only going up three floors they still wouldn’t deliver it. They called the store. I asked to speak to the manager the lady I was speaking to is very rude. Said no I couldn’t speak to the manager told them to leave and they took my furniture back to the warehouse and I will be cancelling my order.

Worst company ever. I bought over $4000 worth of furniture paid for white glove delivery and when they got here to deliver it, they wouldn’t deliver it because I live on the fourth floor with no elevator. No one told me this when I purchased the furniture 🤬. But in my building you come in on the second floor so technically it’s three floors, but they wouldn’t deliver cause they say they don’t deliver past the third floor even though I paid for white glove delivery I called and asked to speak to the manager. They wouldn’t even let me speak to the manager. I would not recommend Ashley furniture at all. After reading the reviews from other shoppers, I see I’m not the only one that is severely disappointed with this company.

Our sales person Austin was great to work with, no pressure, easy to speak with and he understood exactly what we were looking for and explained all options. It was a pleasure dealing with him.

Review: We had a great shopping experience with Kelly. She was friendly and helpful in a non pushy manner. She listened to what we needed , offered great suggestions, and made the whole process easy and enjoyable. Excellent customer service!”

Unfortunately we purchased a table from Ashley's instead of Simms, the quality at Ashley's is less than sub par. Our table lasted less than a year, they did warranty it twice, both times coming back to us looking worse than when it left. I guess you get what you pay for here.