Ashley HomeStore | Red Deer, AB T4R 2T4

Purchased a 4 piece MODMAX II sectional. The left recliner was damaged in transit or on my driveway. After the left recliner popped out of the reclining track, I looked underneath and found a wheel for the recliner track was broken and missing one half. I found the other half in my driveway. This was less than 3 hours after the furniture was all set up. I was told I had 48hrs to report any problems. I contacted service and it took multiple calls and 3 days to get any sort of reply. The reply: waiting multiple weeks for parts to ship to my home, then I have to arrange for a service technician which usually takes an additional 1 to 2 weeks. So I am looking at 6 to 8 weeks to get the couch repaired that they dropped of damaged. I called the store and voiced that I wanted a replacement item because I paid for a new item, not a damaged item. If I could not get a replacement I expect a discount similiar to what I would get for buying a demo or open box. Faith said she agreed that was fair, would pass the information on to a manager, and I would get a call back after the weekend. 6 days since that call and I am still bugging them to have a manager call me. 2 weeks since I recieved the damage item.

Had a wonderful shopping experience at Ashley. Brendan was incredibly helpful, knowledgeable and patient. He explained everything in great detail, answered all my questions, and made the entire shopping process easy and stress-free. I am very happy with my purchase and truly appreciate the excellent customer service. As always the quality of products at Ashley is amazing. Thank You Ashley and Brendan

We purchased a lift chair for my 78yr old mom and decided on one of the Ashley versions. We went into the store and was helped by the sales person. We decided on one that was not in store but on thier site. When we discussed tge warranty options we were both quoted verbally and in writing that it would cost 65$ for the protection plan. We left the store to look at other options... When we decided to proceed with the Ashley chair, we returned and went to double check everything we were told and quoted. When we went on the big screen in the store with the sales person again, we noticed the cost of the warranty listed there was 299.99.. we asked what's the difference between what we were quoted vs that? The sales person said "nothing is different but let me look again in my system... " he looked and confirmed that it was showing 65$ for the warranty in his system. He then said " I'm not going to question that its a great deal for you!"... so we purchased it for exactly what was quoted... We left feeling good... we get a phone call from the sales person about 30 minutes later indicating that the sale was audited and that we had to pay more for the warranty now... 300$ more... so the online site had the price listed at 299... but we are to pay 360+... anyone else seeing a pattern here? So when we pressed the sales person on this fact and that we had paid for it as it was sold to us, the sales person got rude and basically didnt want to talk about it. So we asked for the manager. The manager came on and basically said that we had to pay that price no discussion or concern, was very rude and very condescending... so he returned it all. When dealing with Ashley in red deer... Buyer be ware... even if they quote you in writing and even if you BUY IT and leave the store they can and will change the price.... Would recommend many other stores than this one.

Bought a lift chair for my mother in law. Our salesman showed me a couple of options. The extended warranty said $260ish (cant remember the exact amount) but was showing $65 on his screen. Confirmed with him that it was the $65. Our salesman said as long as it goes through at the $65, that's what it is. I told him if it were going to be more than the $65, we would just go back to Lazy boy. It went through at the $65. My husband and I left. We got a call about a half an hour later from Tyler telling us that it actually got audited and was just under $400. I told him that's not ok and we aren't paying that on an $1100 chair. I reminded him that he told me once everything went through and was approved, it was done, so it's not OK to come back to me now for more money. He said there's nothing he can do. I asked for the manager. I told the manager this wasn't OK, that if the mistake is on their end, they need to take care of it. He got very rude and said he was just going to refund our entire purchase. I said that's fine. We're more than happy to go back to Lazy Boy. I used to be an avid Ashley fan, but over the last several years the quality and service are no better than the Brick. As much as I dislike the Brick, I'll shop there before Ashley.

Found a great chair for my reading nook, and it was a reasonable price. As far as full blown furniture stores go it’s pretty good. Brendan was great and answered all of my questions!

One of my friends was asking about furniture store recommendations and I immediately thought of Ashley. I visited the Red Deer location a few months ago. As soon as I walked in, an older blonde employee whispered, “So you are brown.” I asked her to repeat what she said, and she replied, “No, nothing.” For a business, it shouldn’t matter what color someone is. You should focus on customer service, not judging people based on their skin color. Because of this experience, you lost a good customer. We just bought a new house and were planning to buy all of our furniture from Ashley’s, but I will never come back to this location and I will not recommend it to anyone because it looks like customer service and respect are not priority at this location.

We had Rita/tyler help us find the perfect fit for a new mattress, they were amazing! Really helped find what we were looking for