Ashley HomeStore | Red Deer, AB T4R 2T4

Rita assisted us. She is a great sales associate

Austin was very knowledgeable, incredibly helpful and answered all our many questions without us ever feeling like we were a bother to him. He was very professional and helpful. Can’t wait to have our new furniture in our house! Delivery was done quickly, efficiently and the gentlemen were very respectful of our home. We were kept up to date as to when delivery was coming within 15 mins of drop off and set up. A great experience!

Very friendly staff and Chelsey was so nice and great to deal with. Very patient with me trying to decide on a sofa and they make you feel comfortable there. Awesome service!

In store staffs are doing a great job selling and accommodating customers. However, I gave 2 stars is because of the after-service they offer when they delivered the item that has a manufacturing defect. They will only repair the item and not replace it. I have been waiting for 1 1/2months to date for them to fix the issue but no action has been taken seriously. Now, they want to drill new holes on the new table to have it aligned and doesn't want to replace it at all. Please do not trust these people, they only want your money and that’s it. Not even the extra warranty they charged is not worth the penny, because they will just repair and not replace. So disappointed. High Price, quality is poor.

I’m giving one star because at least the delivery and technician personnel tried their best. This company’s “customer service” is THE WORST I’ve ever dealt with. You’d be better off going to IKEA who would actually replace your items if broken on delivery. We bought a table in August and delivery was September 2nd to which they delivered the wrong table (the salesperson made that error). We had the wrong table in our home until the new and correct table was delivered September 19th….broken. No option to replace because that’s “not their policy”. We waited SIX WEEKS for a technician to come to tell us they were unable to fix it and they needed to order parts. I just spoke to an extremely unhelpful associate at their customer service number who advised me because I didn’t ask for a refund within 48 hours of delivery (I did) there’s nothing they can do and I now have to wait 2-4 weeks for the parts to arrive before I can book another service appointment. Their “helpful” option was the tech not to fix it at the house but to have someone pick up the table and parts, take it back to fix it and then redlines….so I get to spend 2 more days off from work to have my table the way it should have been on September 2nd???? Plus who knows how long the turnaround for parts and another appointment will take. Looks like a used table 6 months later ready in 2026 for us…..don’t waste your time, money, or sanity with purchasing here.

Excellent service , Brendan is a great sales person, not pushy and full of good advice ! He knows his stuff. Thx

Hello. I had some issues with the service I recieved. However, Ashley furniture did reach out to me after my initial review to follow up and make the situatuon right. It is clear to me that Ashley Home Furniture does value a possitive customer experience. What happened was - The delivery guys were very professional. But, I specifically asked the salesman if you guys would take take my old dresser away. The team had it as declined in the paperwork so did not end up taking the old dresser. Inconvenience after Inconvenience is my experience with this Ashley purchase. The salesman also did not have my phone number on the original bill. So I had to jump through a hoop for the logistics team as well. In the end, Ashley sent out a crew a couple days after the delivery to pick up the old dresser. They also refunded the delivery fee. The furniture looks good.