Ashley HomeStore | Red Deer, AB T4R 2T4

From the moment I was greeted by Faith I felt a warm welcome. Not in a salesperson type of way but in a sincere, friendly way. She was personable, kind and if she didn't have the answers she was quick to find them out.

Sales person friendly and knowledgeable. Not pushy, respectful.

Very well laid out and clean store. Staff know their product and are able to answer or find an answer quickly. Rita Westland was fantastic to deal with as was her manager. Recommend this location, Rita understands customer service during and after the purchase is complete.

No pressure, asked what I was looking for Aj let me go think came back ordered what I wanted and had it delivered to my house. Great experience guys were great to deal with.

I had so much fun today at Ashley's. Branden was such a delight. Can't wait for my new bed.

Terrible customer service! They tell you a delivery date, you pay then they keep changing the date. You have 48 hours to cancel and they kept telling me to call tomorrow so that I would be past my cancelation time so I would end up paying 10% to cancel. Dishonest. Shop elsewhere.

(**Update below) Purchased a 4 piece MODMAX II sectional. The left recliner was damaged in transit or on my driveway. After the left recliner popped out of the reclining track, I looked underneath and found a wheel for the recliner track was broken and missing one half. I found the other half in my driveway. This was less than 3 hours after the furniture was all set up. I was told I had 48hrs to report any problems. I contacted service and it took multiple calls and 3 days to get any sort of reply. The reply: waiting multiple weeks for parts to ship to my home, then I have to arrange for a service technician which usually takes an additional 1 to 2 weeks. So I am looking at 6 to 8 weeks to get the couch repaired that they dropped of damaged. I called the store and voiced that I wanted a replacement item because I paid for a new item, not a damaged item. If I could not get a replacement I expect a discount similiar to what I would get for buying a demo or open box. Faith said she agreed that was fair, would pass the information on to a manager, and I would get a call back after the weekend. 6 days since that call and I am still bugging them to have a manager call me. 2 weeks since I recieved the damage item. **Update** Following my review Rose reached out to me immediately and was able to assist me with this issue directly and give me the information I was not getting from the service or sales teams. There seems to be a bit of separation between sales and service and I was not getting clear answers or the sense of urgency I felt was fair after my couch showed up damaged. The repair technician was curious and knowledgeable of the product and Rose immediately followed up to ensure I was satisfied. If anyone is having issues like I had, I recommend submitting a 1 star review and contact the customer service rep that replies to it. Thanks again, Rose.