Ashley HomeStore | Edmonton, AB T5L5H1

Only 1 star from me and I haven't gone back to make another purchase since. I bought a sectional and king size bed with the mattress and box spring. When they delivered my sectional couch, they had ripped the top cushion because they were unable to fit it into the elevator and the 3rd piece they couldn't get it in because it was too big. I completely understood that they couldn't fit it in the elevator and they were able to provide a 3rd piece of the sectional that was a chaise instead of the 3 seater piece. Not what I wanted but I accepted. Within a week of my purchase, the cushions and the pillows started to lose their form and one of the chaise's material got really loose and the cushions became flat while the other chaise remained firm with no loose material. I contacted my sales rep. to address the rip, the cushions and the pillows. He told me my ONLY option would be to re-order and pay for new cushions & pillows, so I did but when to pick it up they said they didn't have them. What??!? After a long discussion and apologies from the sales rep. I tried to re-order them and then they told me that my couch was discontinued!?! Less than a year after purchasing them??!? Then had the nerve to tell me that because I couldn't prove to them that the delivery men ripped during delivery, I would be responsible to pay for the repair, it was starting at $150.00/hr. Mind you I didn't notice it until months later because I was still dealing with all the other things that had gone wrong. I was absolutely destroyed. I had saved up to buy furniture for my new apartment, from who I thought was reputable company, and I got a lemon of a couch. My bed, I had no issues and still have it until today; I guess that's one good thing; hence the 1 star. Over the last few years, I continue to look at this couch as the worst purchase I've ever made, and it is officially an eyesore. So if you're planning to purchase any furniture from this place, make sure to check everything upon delivery and let them know IMMEDIATELY!

I had a recent purchase which arrived with some damage. However, I want to express my sincere appreciation for the assistance I received when I called customer service. I spoke with Rose, she reached out to me who was incredibly helpful. She resolved the issue efficiently and provided some of the best service I’ve experienced. While the initial damage was disappointing, Rose’s professional handling of the situation has restored my confidence coming back to the store.

Great experience! Travis and the other staff were very friendly. Excited for our new dining table

Very FRUSTRATING. I bought a solid wood dining set and was delivered Thursday afternoon. I noticed a crack on the table and contact customer for a replacement. I haven’t received any notification for a replacement. On Sunday, I was about to put felt pad and I noticed again a crack on each chair. So Monday, I called customer service that I have to return the set because all of them have damaged/cracked. I am not happy with my purchase and give me stress keep checking now and then if crack come up. Not even a week from purchase. And they will not process it because it’s beyond 48hrs. Seriously? It’s not my first purchase. I bought sofa set and bed and I had complain with my bed that was also delivered with damage. And with this one, all of them have cracks. As a buyer point of view, are you happy knowing that your furniture has damaged? Will you still use it or knowing quality is not good? Will you still go for it? I’m calling the manger or whoever to address this concern. I’m not happy and will not purchase any furniture back here again. NEVER

My daughter moved into a new condo so we decided that she needs a new table and chairs set and why not a sectional as well. Aaron helped up and gave us excellent customer service. We will definitely be back for more furniture when someone we know needs some. Thank you.

Had a great experience with Silvana. She was knowledgeable about the products, very friendly, patient, and very helpful. Would definitely go back and buy more products from her. Thank you, Silvana!

Darren was very helpful, polite, and knowledgeable, and love the great variety of furnishings in the store

Anna has helped myself on two occasions with some major purchases. She has been super helpful in person, but most importantly, she responded and provided additional ideas via email. Always super quick to respond and was absolutely wonderful to deal with. Highly recommend!!

Updated (May 2026) The service team came and fixed my sofa during the delivery of another order despite not having a work order. Original review (April 2026) I’m extremely disappointed with my experience purchasing a sofa from Ashley. The sales process was smooth and Khalid was professional and helpful, everything after that has been unacceptable. The sofa was delivered with a clear defect: the RAF chaise does not align with the rest of the sectional, leaving one side raised and not properly touching the ground, this was also noted by the delivery and assembly person. What is even more frustrating is the poor after-sales service. It has now been almost two weeks, and despite repeated attempts, I have had no success getting the defective piece replaced or properly resolved. Good sales staff cannot make up for poor delivery, faulty assembly, and weak customer service. I expected much better from Ashley. I would strongly advise others to think carefully before purchasing here.