Ashley HomeStore | Edmonton, AB T6N 0A8

We came in looking for a coffee table, Paul was very helpful and when we found that the floor model was for sale, Paul quickly used to touch up stain to hide a few minor scratches. The dovetail construction of solid wood was another important element for us.

Be aware!! Please visit only if you want to buy a defective item in a brand-new box. I received the product on Friday. I opened a box and found the defects. I called the store and asked for the return. They told me to submit a claim on the guest care. I submitted a claim within 3 hours after the product was received. The automated text message came on Tuesday morning stating that I need to book a slot for the repair. I called Guest care and asked for a return, but they told me that you are not eligible for return or replacement because 48 hours had already passed. I said that I call to store on the same day. They verified from the store and said that there was no confirmation from the store. Of course, they will come to your home in some weeks for the repair, but no replacement. They will do patches on the product that just came from the factory. Don’t expect any support from the store after you paid. They will redirect you to their so-called guest care. They will respond to you in 2 to 3 days. Don’t expect a product exactly similar to the display in the store. It’s better to buy a used product from the market than buy a brand new defective product from this store.

Thank you Punita for your help, you helped us find exactly what we were looking for! Great people!

We had an absolutely wonderful experience at Ashley Furniture at Edmonton South Common! From start to finish, the customer service was exceptional, and we couldn’t be happier with our experience. A very special shout-out to Donna for going above and beyond! Her knowledge, expertise, and genuine care made choosing furniture for our new house such an enjoyable and stress-free experience. She had an incredible eye for what would work best in our new home and took the time to understand our needs, style, and preferences. Donna’s patience is 101%! 😄 She never made us feel rushed or pressured, and she was always happy to answer our questions and offer thoughtful recommendations. Her professionalism and dedication truly stood out. Thank you, Donna, for making this such a positive and memorable furniture-shopping experience. You are definitely an asset to Ashley Furniture! Highly recommend Ashley Furniture Edmonton South Common, and especially Donna, for anyone looking for excellent service, expertise, and a truly enjoyable shopping experience! ❤️🏡✨

Jenny was very helpful with her knowledge and answered all of my questions and concerns.

**Absolutely Horrendous Customer Service Experience** I am extremely disappointed with Ashley’s service and warranty department. I purchased a brand-new office desk from the store and picked it up from the warehouse the same day. Unfortunately, when I got it home, I discovered that the desk was damaged/broken. I immediately tried contacting the service department, but the automated phone system informed me that I needed to call back during business hours, Monday through Saturday, 9:00 AM to 5:00 PM EST. Since I could not speak with anyone, my only option was to submit a warranty claim online. I submitted the claim **within 48 hours of picking up the desk**. When I called on Monday morning, I was told that they could see my claim but needed one business day to process it before they could provide any information. At no point was I offered the option to return the damaged desk, exchange it for a new one, or receive a refund. I was simply told that the claim would be processed and that someone would get back to me. After receiving no update, I called the warranty department again the following day. This time, I was told that the desk was only eligible for a **repair** and could no longer be returned or exchanged because I was supposedly outside their 48-hour window. How does that make any sense? **I reported the damage and submitted my claim within the 48-hour window.** The delay occurred because Ashley needed time to process the claim—not because I failed to report the issue on time. Yet I am now being penalized for their processing time. I purchased a **brand-new desk**, not a damaged desk that I expected to have repaired and "brought back to new condition." If a brand-new piece of furniture arrives damaged and the customer reports it within the required timeframe, the customer should at least be given the option of receiving an undamaged replacement. To make matters worse, it has now been **more than two weeks**, the repair still has not been completed, and I am being told that it could take **another week** before the desk is fixed. This entire experience has been incredibly frustrating. I paid for new furniture, received a damaged product, reported it promptly, was denied an exchange because of delays on Ashley’s side, and am now expected to wait weeks for a repair. This is not the level of service I would expect from a company like Ashley. Based on this experience, **I will not be purchasing furniture from Ashley again and cannot recommend them to others.**

Connie Barnes was extremely helpful and knowledgeable in helping us find our new couch. Top notch sales representative.

Friendly knowledgeable staff. Very helpful

Update: after dealing with a wonderful person in the South Common Store (Connie) things really started moving and as of today, not only would they take back the noisy couch and give us a credit - we have picked out something new and more expensive (go figure lol). Now why this could have not been done two months ago escapes me but the customer service we received from Connor was by far awesome to say the least. Therefore we have changed from a. One Star to a FIVE star. —————————————————— DO NOT buy from Ashley … their after sales service is horrible. Have been dealing with them for over 2.5 months to try and get something resolved to no avail. Here is the story: Bought a motion sofa paid a lot of money for it got it delivered noticed about a week or two after having it that it’s got a terrible squeak in it. First time I’ve bought furniture that had a squeak. I can only imagine what it’s gonna be like after a year. Reached out to Ashley dealt with the guest services / Customer service whatever you wanna call it. Had a technician come out a month later fiddled around with it said to me oh that kind of squeak we won’t be able to fix. I said no that’s unacceptable so the technician closes the ticket saying all items resolved, which was a lie. We went to the store of course no manager around oddly enough the gentleman that we dealt with no longer works there so called guest services again that’s what I found out that the technician closed the ticket saying all issues were resolved - told them that it is mot resolved at. They told me all you need to do a virtual technician I said wow that’s weird. Normally you do virtual first before you send an individual into a house but OK that’s your procedure. So I did that. Waited a couple weeks. Didn’t hear anything back. Called guest services again. Apparently the guy I spoke to that was the virtual technician did nothing so the lady that I talked to submitted it - she came back saying all they needed to do was to order a part and that I need another technician to come back into my house. I wasn’t happy about that, but I made it very clear. I do not want that same person coming into my house. I want a different technician. I was assured that would happen - lo and behold the booking was another month out and guess who showed up … the same lying technician and I told him he was not welcome in my house Now Ashley is saying oh because I refused - the courtesy service is closed … what a bunch of bullshit. Ashley needs to understand what customer service is. This is the first and last time I will ever buy from Ashley. Now we’re going to go deal with the store manager and figure out what the hell because something is going to be done one way or another. UPDATE: Harmeet sends a note to send a text directly to have done this to said number he provided and no response at all back so why provide a number if you plan to not respond to said text.

The staff at Ashley Distribution Center was friendly and efficient. He directed us to the pickup bay and met us there with our purchase. All went well efficiently 👍