Ashley HomeStore | Edmonton, AB T6N 0A8
Ashley HomeStore Edmonton, AB
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore at 1430 99th Street NW, located in the vibrant South Edmonton Common—just off the Henday and a short drive from the Edmonton International Airport. With benches and greenery out front, this location offers a warm, approachable feel right from the sidewalk. Inside, you will find a shopping experience that is all about you. Our team takes the time to understand your needs and preferences, personalizing each visit to help you discover pieces that truly work for your home and lifestyle. Whether you are furnishing a new space or updating a favourite room, we are here to make it simple and stress-free. As part of The Dufresne Group, we are proudly Canadian-owned and operated. Our mission? To provide every Canadian guest with a superior level of service, from the moment you walk into our store to the moment your new furniture arrives at home. We’re especially known for our great selection of sectionals and bedroom furniture. One of our best-sellers is the Modmax Premier collection, thanks to its modular functionality, feature-rich design and cozy comfort. For a quieter shopping experience, visit us during off-peak hours between 9-11 AM, or mid-afternoon between 3-5 PM. It’s the perfect time to explore at your own pace and chat one-on-one with our friendly team. So whether you're just starting your home refresh or searching for that one perfect piece, we’d love to help. Stop by, say hi, and let our Ashley team make your home feel a little more you.
Jenny was very helpful with her knowledge and answered all of my questions and concerns.
**Absolutely Horrendous Customer Service Experience** I am extremely disappointed with Ashley’s service and warranty department. I purchased a brand-new office desk from the store and picked it up from the warehouse the same day. Unfortunately, when I got it home, I discovered that the desk was damaged/broken. I immediately tried contacting the service department, but the automated phone system informed me that I needed to call back during business hours, Monday through Saturday, 9:00 AM to 5:00 PM EST. Since I could not speak with anyone, my only option was to submit a warranty claim online. I submitted the claim **within 48 hours of picking up the desk**. When I called on Monday morning, I was told that they could see my claim but needed one business day to process it before they could provide any information. At no point was I offered the option to return the damaged desk, exchange it for a new one, or receive a refund. I was simply told that the claim would be processed and that someone would get back to me. After receiving no update, I called the warranty department again the following day. This time, I was told that the desk was only eligible for a **repair** and could no longer be returned or exchanged because I was supposedly outside their 48-hour window. How does that make any sense? **I reported the damage and submitted my claim within the 48-hour window.** The delay occurred because Ashley needed time to process the claim—not because I failed to report the issue on time. Yet I am now being penalized for their processing time. I purchased a **brand-new desk**, not a damaged desk that I expected to have repaired and "brought back to new condition." If a brand-new piece of furniture arrives damaged and the customer reports it within the required timeframe, the customer should at least be given the option of receiving an undamaged replacement. To make matters worse, it has now been **more than two weeks**, the repair still has not been completed, and I am being told that it could take **another week** before the desk is fixed. This entire experience has been incredibly frustrating. I paid for new furniture, received a damaged product, reported it promptly, was denied an exchange because of delays on Ashley’s side, and am now expected to wait weeks for a repair. This is not the level of service I would expect from a company like Ashley. Based on this experience, **I will not be purchasing furniture from Ashley again and cannot recommend them to others.**
Connie Barnes was extremely helpful and knowledgeable in helping us find our new couch. Top notch sales representative.
Friendly knowledgeable staff. Very helpful
Prix élevés
Got the most comfortable couch here! Nav helped us out and was such a pleasure to work with!! 10/10 recommend her!!
Spent 5000.00. Was told that if one of the pieces didn’t fit that we could return (we moved out of province and could bring the piece on our next trip into Edmonton) did that today. Was told that nope we missed the window of return 24-48 hrs. (customer service supervisor actually hung up on me) and that NOBODY would help me….ever. Nobody in the store 137 location would help. Our sales guys couldn’t help.
Donna did amazing job, best deal, best service
The staff at Ashley Distribution Center was friendly and efficient. He directed us to the pickup bay and met us there with our purchase. All went well efficiently 👍
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