Ashley HomeStore | Edmonton, AB T6N 0A8
Ashley HomeStore Edmonton, AB
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore at 1430 99th Street NW, located in the vibrant South Edmonton Common—just off the Henday and a short drive from the Edmonton International Airport. With benches and greenery out front, this location offers a warm, approachable feel right from the sidewalk. Inside, you will find a shopping experience that is all about you. Our team takes the time to understand your needs and preferences, personalizing each visit to help you discover pieces that truly work for your home and lifestyle. Whether you are furnishing a new space or updating a favourite room, we are here to make it simple and stress-free. As part of The Dufresne Group, we are proudly Canadian-owned and operated. Our mission? To provide every Canadian guest with a superior level of service, from the moment you walk into our store to the moment your new furniture arrives at home. We’re especially known for our great selection of sectionals and bedroom furniture. One of our best-sellers is the Modmax Premier collection, thanks to its modular functionality, feature-rich design and cozy comfort. For a quieter shopping experience, visit us during off-peak hours between 9-11 AM, or mid-afternoon between 3-5 PM. It’s the perfect time to explore at your own pace and chat one-on-one with our friendly team. So whether you're just starting your home refresh or searching for that one perfect piece, we’d love to help. Stop by, say hi, and let our Ashley team make your home feel a little more you.
I had excellent customer service using the chat and speaking to someone over the phone. They made the process very easy and they answered all my questions and were very helpful.
Extremely disappointed with Ashley Furniture and honestly shocked by the lack of quality and customer service. Our couch has had serious quality issues far sooner than any furniture at this price point should. The craftsmanship and durability are unacceptable, and it’s clear this product was not built to last. What’s even more frustrating is how difficult Ashley has been to deal with throughout the process. We have spent countless hours trying to get support, only to be met with poor communication, little accountability, and no real effort to stand behind the product they sold us. At this point, it feels like once Ashley has your money, customer satisfaction no longer matters. Please keep in mind these images are after 3 service calls with people "fixing our couch". We purchased from Ashley expecting quality furniture and professional service from a large company. Instead, we’re left with a defective couch and a frustrating experience that has completely destroyed our trust in the brand. We are asking Ashley Furniture to do the right thing and replace this couch. Customers should not have to fight this hard over obvious product quality issues!!!
Very disappointing delivery experience. I ordered a sofa on July 13 and paid the full amount upfront. I was told it would be delivered on August 4. On August 2, 3, and 4, I received messages asking me to confirm that I wanted the delivery on August 4, and I confirmed it. I stayed home and waited for my sofa on August 4, only to receive a call that same day saying the delivery would NOT happen and had been rescheduled for August 14. I understand that unexpected delays can happen, but changing a confirmed delivery date on the actual delivery day is extremely frustrating and inconvenient, especially when the customer has already paid the full amount. What is even more concerning is that there seems to be no guarantee that August 14 will actually be the final delivery date. A customer should not have to wait more than a month for a sofa after paying in full, while the delivery date can apparently be changed at any time. I hope the company improves its delivery communication and respects customers’ time. If a delivery date is not guaranteed, it should not be presented to the customer as a confirmed date.
Fantastic salesman, Phil was very accommodating.
Worst experience ever
The Good: The sofa delivery was seamless and the product itself is great so far. The Bad: The financing process lacked transparency and clear communication. Misleading terms: I was told payments would be deducted monthly over 12 months. Instead, it was a 12-month deferred payment plan with no monthly withdrawals. Hidden fees: An unmentioned $35 loan registration fee was added. High interest trap: Failure to pay off the balance before the 12-month window triggers a 31% interest rate—a huge risk for customers expecting routine monthly billing. I caught these issues because I read the fine print, but the sales team (specifically Shannon and Vanpreet) needs to do a much better job explaining financing terms upfront.
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