Canadian Ashley Stores Are 100% Proudly Owned & Operated by Canadians
Ashley HomeStore | Edmonton, AB T6N 0A8
Ashley HomeStore Edmonton, AB
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore at 1430 99th Street NW, located in the vibrant South Edmonton Common—just off the Henday and a short drive from the Edmonton International Airport. With benches and greenery out front, this location offers a warm, approachable feel right from the sidewalk. Inside, you will find a shopping experience that is all about you. Our team takes the time to understand your needs and preferences, personalizing each visit to help you discover pieces that truly work for your home and lifestyle. Whether you are furnishing a new space or updating a favourite room, we are here to make it simple and stress-free. As part of The Dufresne Group, we are proudly Canadian-owned and operated. Our mission? To provide every Canadian guest with a superior level of service, from the moment you walk into our store to the moment your new furniture arrives at home. We’re especially known for our great selection of sectionals and bedroom furniture. One of our best-sellers is the Modmax Premier collection, thanks to its modular functionality, feature-rich design and cozy comfort. For a quieter shopping experience, visit us during off-peak hours between 9-11 AM, or mid-afternoon between 3-5 PM. It’s the perfect time to explore at your own pace and chat one-on-one with our friendly team. So whether you're just starting your home refresh or searching for that one perfect piece, we’d love to help. Stop by, say hi, and let our Ashley team make your home feel a little more you.
Delivery team was courteous and careful. Helped to place my item where I needed it.
The sale associate was really helpful and was super nice. Great experience
Ajit and Cody were great to deal with! They were very helpful through the whole process. They gave us a great deal and made us feel like valued guests.
Our first sofa we ordered wouldn’t fit they took it back no problem and we re ordered,best customer service I’ve ever had.Delivery men were so polite, put everything together and took the mess away.great service all around, great products
Great service thanks
My Fiancé and I recently spent a large amount of money on furniture for our new house. Previously, we have had good experiences at other Ashley stores. In store, the salesman was good, however, misinformed us that we had a 30 day satisfactory guarantee and can return things if we are not happy. Delivery day comes around, they brought us an incorrect part so they were unable to set up the base of our bed, part of the dining set they did deliver arrived damaged, as well as scuffed our dining room walls delivering/building it. The delivery drivers took photos of the damaged chair and submitted it for a claim to replace them and told us the rest of the furniture/parts would be delivered in the next 3 days. Nothing else ended up getting delivered. After talking to the customer service number, they said that the delivery drivers did not submit a claim for damage upon delivery, and we only had 48 hours to call and submit a claim. Because of this, they would not refund or replace the damaged furniture, but would only send a tech to repair it. If we did choose to refund things, they would only refund 90% of the price and the rest we would get in store credit and we'd have to pay for them to pick up/drop off the new items. Not to mention, the rest of the stuff that they didn't deliver is now scheduled to show up a month after the original delivery date.. Overall, very poor customer service, poor delivery, and misinformation while buying furniture in person. Will be shopping elsewhere in the future. Edited: Rose from Ashley reached out to us and ended up scheduling an exchange of our damaged chair and refunding our delivery fee and asked us to update our review to 3*. It would have been nice if Ashley's policy was to resolve the situation with us before we felt the need to post a review. Anyways, Rose did help make amends so we appreciate that. Edited again: When the delivery for the base of our bed came, the delivery driver came to the door and said the other delivery guy is scared of dogs and asked me to lock my dog in another room. My dog is very friendly and has huge separation anxiety, so he would have been barking and crying and scratching the door. I said no as he is friendly and I'm not going to scare my dog because someone coming into my home is uncomfortable. He asked if I wanted to reschedule the delivery and I said no, I wanted it done. He asked if I could leave him outside, which I tried, and he started barking and crying and scratching the door because he doesn't like being by himself, so I let him in. The driver asked if I could sit in another room with him. So in order to get my furniture delivered, I had to sit in a room while 2 strangers entered my home, to make them comfortable. Why hire delivery people who have to go into people's homes if they aren't comfortable around pets?
I'm totally disappointed with Ashley Furniture and the "sales" person Sonom 6 months ago We were promised a mattress cover with our bed purchase. We still haven't received it and have received a total Run Around from Ashley Furniture and the"sales" person Sonom. Hopefully this is an isolated thing and that Ashley doesn't treat all of their customers the same way. I'm now receiving messages from the sales person Sonom requisting that I sponsor her in some third world event
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