Ashley HomeStore | Calgary, AB T2E 7P4

Gemma was superb .Her approach for selling and knowledge about the furniture and other was amazing .Thannks Gemma and the manager .

Extremely disappointing experience. I was sold a warranty and promised replacement cushions, which I followed up on multiple times over a month. Despite emails, texts, and recorded calls confirming they were ordered, the company is now claiming my warranty is void based on an unverified chat thread that could have been with anyone. When I asked for a signed copy of my contract, I was sent a generic pamphlet instead. Unprofessional, evasive, and unacceptable. I wouldn’t recommend trusting this company to stand behind their word or documentation.

Had a great experience bringing in our new furniture from Ashley’s. It wouldn’t be possible without the help of Sales Associate Harry, he treated us with warmth and respectfully worked with us.

Disgusting Customer Service – Stay Far Away! I have never written a review like this before, but our experience at Ashley HomeStore (901 64 Ave N.E. Calgary) today (April,10th @4pm) was so shockingly bad that I feel obligated to warn others. If you enjoy being treated with rudeness, arrogance, and complete disregard, then by all means, visit this store. We’ve been actively furnishing our home, placing orders and making purchases from high-end stores like Crate & Barrel, Pottery Barn, and Williams Sonoma. Having already purchased our living and dining room furniture, we decided to get our bedroom sets from Ashley. We had already researched their collections online and walked in with cash and cards in hand, fully prepared to buy two suites on the spot. As soon as we arrived, we found one set we had seen at another store and told Marco (the sales manager) and an associate (whose name isn’t even worth remembering) that if their price was better than the competitor’s, we’d buy two sets immediately. Otherwise, we were still interested in at least one of the others. After taking 10-15 minutes to check prices, the associate came back with a higher quote than the competitor’s. And that was completely fine—we understand every store has different pricing, slight variations, and specs. We simply pointed it out and were ready to move on to the next set. And that’s when she snapped. Her attitude flipped instantly. She got defensive and rude, demanding to know the exact competitor’s price. When we told her, she looked us dead in the eye and said, “Well, it looks like I’m wasting your time and mine.” Excuse me? YOUR JOB is to provide pricing. That’s literally what you’re paid to do. But because we happened to know a price in advance, we were suddenly treated like a nuisance? Unbelievable. Despite her shockingly bad attitude, we still expressed interest in the other two sets. But at that point, she had already decided we weren’t worth her time. She gave us nasty looks, refused to engage, and made it clear she had no intention of helping us further. I finally had enough and walked away while my wife stayed, still hoping for some basic professionalism. I even told Marco, the sales manager, that we needed to talk. Instead of addressing the situation, he pulled the rude associate aside and disappeared. We waited for 15 minutes with our money out, ready to spend over $10000. The store was practically empty, there were plenty of staff available, yet we were completely ignored. If this is how they treat serious buyers, I can’t imagine how they treat casual shoppers. It’s almost as if their staff is deliberately driving customers away. So, to the owners of this store—are you even aware of how your employees are ruining your business? Because based on our experience, your staff is more interested in stroking their own egos than actually making sales. Ashley HomeStore, today you didn’t just lose a potential $10,000+ sale—you lost a customer for life! After leaving, we went straight to a competitor and happily spent $5,500 on a bedroom suite(BOS attached)—and we’re still shopping for another one. Thankfully, not at your store. To anyone considering shopping here—stay away. There are plenty of other furniture stores that actually respect their customers. Spend your money where it’s valued. 🙃

The Sales Rep, Joan, is very helpful and knowledgeable. She helped us to find the right mattress, sofa, pillows and other things that we need. She offered us coffee and water and went out of her way to to finish our transactions even after closing time at.9pm.

They delivered wrong product and did not answer any calls to correct it. We were excited about our new sofa but they ruined it and it was such a trouble to get it right

We recently purchased the Marleton sectional sofa, and we couldn't be happier with our decision! Initially, we were a bit unsure since there weren’t any reviews to guide us, but now that we have it in our home, we’re absolutely thrilled and love our new purchase. The sectional fits perfectly in our space, instantly elevating the room with its majestic look. The fabric is soft and high-quality, making it incredibly comfortable to lounge on. One of our favorite parts is the ottoman—it truly feels like the cherry on top, adding both style and functionality. Whether it's for relaxing after a long day or entertaining guests, this sofa has exceeded our expectations in every way. A big thank you to Ashley for offering such an amazing selection and to Joan for her exceptional assistance in helping us choose the perfect sectional. Her patience and expertise made the whole shopping experience smooth and enjoyable. If you’re considering the Marleton sectional, don’t hesitate—it’s an excellent choice! We will definitely be returning for more home upgrades in the future.

A job well done, perfect service and quick. Thanks guys.