Ashley HomeStore | Calgary, AB T2E 7P4

Will not be purchasing from Ashley again. Ever. Had a deplorable experience with them. In February of 2025 I purchased multiple items from this store including, dining room table with 4 chairs and a bench, a sofa, a love seat, a chair and a half, a coffee table and an end table. I purchased this ahead of taking possession of my new home and i didn't currently have a move in date. The staff at this store assured me delivery to Strathmore could happen any date of my choosing. We found our possession date to be May 30th and called to schedule our delivery. We were then told that they in fact could not deliver any day of our choosing and our options were May 29th or June 5th. I have 2 small kids and had no desire to live without furniture for a week so i started shopping around and dealt with the leons near cross iron mills who assured me they would deliver on our possession date if we cancelled our order with ashley and went with them. I called the store to speak to try to speak to the manager about what we were promised when we purchased the furniture, i spoke to a sales associate who relayed the message that I would cancel my order if it wasn't delivered on our possession date as promised. I never recieved a call back, and had to call again a few hours later, the sales associate told me they would deliver on the 30th as we were promised. Our possession date comes and no furniture arrives, when i call the store to ask where it is they inform me that they couldnt make the delivery work so they rescheduled it for June 5th without any sort of courtesy call. At this point I finally get to speak to the manager, who is mildly apologetic and says that she has arranged for a "trusted third party" to deliver our furniture the following day March 30th. At that point I requested our delivery fee be refunded due to the lies they told us repeatedly and utter lack of communication. That request is approved but the manager made sure I knew they were paying $600.00 out of pocket for our furniture to be delivered to us. The next day comes and two guys in a budget rental truck show up. They start assembling the furniture, and they do work hard for a number of hours until one of them up and leaves. Leaving one male, and our very heavy table to be put together. He physically could not have done it by himself. In the end we asked him to leave and ended up putting it together ourselves. What absolutely abysmal customer service.

Disappointed with Ashley – Misleading Return Policy I purchased a rug from Ashley and was told by both the manager and the salesperson at the time of purchase that I could return it within 90 days if I wasn’t satisfied. Unfortunately, that was not the case. The rug turned out to be extremely difficult to vacuum, and when I tried to return it, the store refused to take it back and told me to contact customer service. When I reached out to customer service, they also refused to process a return or exchange, completely going against what I was told in-store. This experience has been incredibly frustrating and disappointing. I feel misled and stuck with a product that doesn’t work for my home. Please be very cautious when buying from Ashley—especially rugs—and make sure you get all return policies clearly in writing. Verbal promises mean nothing once the sale is done. I will definitely think twice before shopping here again.

Great place to shop at. Our sales person Chun and his manager are awesome. Will definitely shop there again. Thank you.

Got our 1st couch from Ashley. Our rep Gaurav helped us throughout the purchase. The delivery was neat too. Overall very satisfied with the purchase.