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Ashley HomeStore | Calgary, AB T2H 3A7
Ashley HomeStore Calgary, AB
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore at 88 Heritage Gate in South East Calgary, your destination for modern furniture at unbeatable prices. Offering one of the largest furniture and mattress selections in the city, our location is easy to find as we are conveniently situated across from Costco. Since it's opening in 2005, our location has proudly earned the title of one of the highest-volume Ashley stores in the brand. This means more furniture options and more ways to bring your home to life, all under one massive roof. Looking to upgrade your living room? You'll love our selection of large sectionals, perfect for family movie nights or casual hangouts. Shopping for a better night's sleep? We've got you covered with premium mattresses, including top sellers from Tempur-Pedic, Stearns & Foster and Ashley Sleep. Whatever your style, we have options to match—and the space to display them all. As part of The Dufresne Group, we take pride in being active in the community through programs like Hope to Dream, which provides beds to children in need because we believe everyone deserves a good night's sleep. Our friendly and knowledgeable staff speaks English, Ukrainian, and Russian, ensuring you always feel comfortable and understood during your visit. Want to avoid the crowd? Early mornings are the best time to stop by for a quiet and relaxed shopping experience. Whether you're refreshing a single room or redesigning your entire space, our goal is simple: we want every customer to leave feeling happy, satisfied, and confident that they’ve made the right choice.
Came in to the store to look at bed frames while on the phone. Got approached by an associate once I had found a bed frame was interested in… I let him know I was busy on the phone and he starts talking louder almost yelling as I’m trying to walk away so I can hear the person on the phone saying that “I’m in his store”. Had to leave as he kept yelling loudly disrupting my call. It’s your store but No respect for customers or even a second to get off the phone. Terrible customer service, found a great bed frame that I will not purchase as the staff is rude
Our experience was great. Padam helped us a lot, explained everything and does some of the best us funtiure. He is amazing
Good customer service. Joan is knowledgeable and helpful
Prince was awesome to work with getting all the furniture we needed. Too shelf service that made the experience enjoyable.
This is a hard review to write as our in store experience was absolutely stellar. We were well taken care of by Prince and Ryan. From the beginning we felt comfortable talking to them and felt like we were treated fairly and honestly. We made the couch purchase and waited for our delivery and were excited to have a comfortable sofa again. Our excitement quickly turned into a big day of frustration on the day of delivery. The delivery tracking was amazing but when the delivery team showed up it went off the rails. These guys were not friendly and didn’t even offer a smile or a hello to start. Then it came time to walk through what was being delivered and what was being removed. Everything was prepped and ready as i was instructed to make the delivery smooth. Here is where things took a turn. The delivery guys dropped excuse after excuse as to why they couldn’t remove our old sofa and between conversations with myself and their boss THEY had decided that they would not remove my old sofa after they had asked me to disassemble I could to make it easier. So at this point I have no new sofa and my old sofa was disassembled. After many heated conversations between myself and this delivery team apparently they had had enough and despite all my attempts to meet them halfway they were leaving. No old sofa removed, no new sofa dropped off. How can they make this decision after paying for products and services. I truly felt they were lazy at the end of their day, but they left us stranded with literally nowhere to sit. Highly recommend purchasing from this store location as the sales staff is amazing. Something needs to be done with the delivery teams. Dave the delivery guy and Chad his supervisor are the worst customer service agents and are poor representatives of what we experienced in store. We received our delivery the next available day performed by a third party delivery guy arranged by our salesman Prince. Mohammed blew the previous delivery guys out of the water with service and personality. Ashley team hire these delivery guys on full time and I guarantee you will have nothing but 5 stars.
If you want very limited color options and your order to surpass the tentative date by months shop at ashley furniture. Customer service is very good at saying sorry
We searched for a few weeks and found the bedroom furniture we liked/wanted (we thought) Talked to several staff - we were assured the merchandise was in stock and would be delivered to our address (paid for delivery) and paid for the bedroom furniture in full - and were told we would have our purchase within a week all this transpired July 6/7 2025. We have not heard from Prince Will (our sales person) and have received no furniture! no calls except 1 from Prince Will July 8/2025 telling us he would check into this!! We are VERY DISAPPOINTED WI TG H ASHLEY HOMESTORE AND JUST WANT TO CANCEL ALL!! Horrible PR on behalf of Ashley HomeStore! Glenda & Rick Lyons
Very, very happy with the sales, the delivery and of course the sofa.
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