Ashley HomeStore | Calgary, AB T2H 3A7
Ashley HomeStore Calgary, AB
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore at 88 Heritage Gate in South East Calgary, your destination for modern furniture at unbeatable prices. Offering one of the largest furniture and mattress selections in the city, our location is easy to find as we are conveniently situated across from Costco. Since it's opening in 2005, our location has proudly earned the title of one of the highest-volume Ashley stores in the brand. This means more furniture options and more ways to bring your home to life, all under one massive roof. Looking to upgrade your living room? You'll love our selection of large sectionals, perfect for family movie nights or casual hangouts. Shopping for a better night's sleep? We've got you covered with premium mattresses, including top sellers from Tempur-Pedic, Stearns & Foster and Ashley Sleep. Whatever your style, we have options to match—and the space to display them all. As part of The Dufresne Group, we take pride in being active in the community through programs like Hope to Dream, which provides beds to children in need because we believe everyone deserves a good night's sleep. Our friendly and knowledgeable staff speaks English, Ukrainian, and Russian, ensuring you always feel comfortable and understood during your visit. Want to avoid the crowd? Early mornings are the best time to stop by for a quiet and relaxed shopping experience. Whether you're refreshing a single room or redesigning your entire space, our goal is simple: we want every customer to leave feeling happy, satisfied, and confident that they’ve made the right choice.
Great service. Bought a carpet and it was in stock. Great service at the Warehouse when we picked it up,
We were attended promptly, with respect and honest dealings. The showroom was pleasant and well organized. Thanks a lot for your service
Extremely Disappointed with Ashley – Poor Mattress Quality and a Frustrating Warranty Process We purchased Tempur-pedic Luxe Align Firm mattress from Ashley in 2022, along with a 10-year warranty, expecting a durable, high-quality mattress that would provide firm, reliable support for years. Instead, we are completely let down by both the product and Ashley’s warranty process. It is absolutely unacceptable that a mattress marketed as firm has lost its firmness and now sinks only a few years of use. We specifically chose a firm mattress because we suffer from back pain and needed proper support while sleeping. Now that the mattress has deteriorated, our back pain has returned. This is not just a matter of comfort or preference; the mattress is no longer providing the support we specifically paid a high price for. What makes this situation even more frustrating is Ashley’s response to our warranty claim. Despite us telling them that we don't have professional tools to give them the measurement, they asked us to "Figure a way out and send them pictures". Once we sent them pictures they sent someone who had all the tools that were required in first place. When we asked them that why did they not send the person in first place? They responded by saying "This is our standard process". Really? Giving hard time to your customers is a standard process? After a couple of days we were told that mattress loosing its firmness is not covered in warranty and we can purchase a new mattress if we are not comfortable. We paid for a firm mattress and a 10-year warranty, trusting that Ashley stood behind the products it sold. Instead, we are left with a mattress that no longer provides the support we need and a warranty process that makes us feel as though our concerns do not matter. This experience has seriously damaged our confidence in Ashley’s products and customer service. A warranty should provide peace of mind and meaningful protection, not become a frustrating obstacle that leaves customers feeling abandoned when something goes wrong. We are extremely dissatisfied with the quality, durability, and lack of meaningful support from Ashley. Based on our experience, we would not recommend Tempur-pedic Luxe Align Firm mattress to anyone looking for long-lasting firmness, dependable back support, or a company like Ashley that will not stand behind its products when problems arise. Ashley needs to take responsibility for the quality of the products it sells and address customer's legitimate concerns. We expect Ashley to look beyond a single compression measurement, take the loss of firmness and support seriously, and offer a fair and reasonable resolution to this situation. We trusted Ashley with our money and our expectations of a good night's sleep. That trust has been seriously broken. Ashley has not addressed this issue properly, and dismissed us because mattress falls short of a warranty measurement requirement.
Purchased a king sized bed and mattress. Prince and his team were excellent to deal with, highly knowledgeable and would most certainly recommend.
Rae was amazing! She was super helpful on finding the perfect couch for my partner and I’s first home and made couch shopping actually fun!
Our Sales Rep, Padham was amazing. We got our bed and mattress from here but couldn’t get pillows the same day as we were running late. When we came, Padham wasn’t there, instead we dealt with an older Asian gentleman named JERRY. He was RUDE and RACIST. When we asked for pillows, he simply said call Padham yourself, I can’t help you. Then he started whispering random shit. When my husband asked what he was saying, he acted up and started shouting call the police. This is DESPICABLE. He should not have any people facing job let alone be an actual sales rep in customer service. I request Ashley to fire this guy if they want to maintain their name in the market.
I chose Ashley Furniture because I trust their quality and wanted furniture that would make my home comfortable and beautiful. Although I experienced some inconvenience with picking up my items, I appreciate that they took the time to address the issue and offered compensation to make things right. Their response showed me that they value their customers and are committed to providing good customer service. I’m happy that they made an effort to turn an inconvenient experience into a positive one. Thank you, Ashley Furniture, for standing by your customers and making sure they feel valued!
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