Ashley HomeStore | Calgary, AB T2L 1K8

Excellent sales staff, very knowledgeable, very friendly

Our experience with this company has been nothing short of frustrating. It started in the store, where the salesman, in my opinion, repeatedly misrepresented how quickly the furniture could be delivered in order to secure the sale. We were also told he could offer us a discount on a nightstand, only to find out when picking it up that it was actually a clearance item. From there, it was a constant battle to get information about our order. We repeatedly had to follow up, were told it was going to be delivered, only to have delivery postponed by months. Eventually, we had enough and cancelled the order. When we started receiving notifications that our order was almost ready for pickup, I contacted the original store to explain that the entire order clearly hadn't been cancelled. The manager assured me it would absolutely be taken care of and that the issue had been escalated. Fast forward FIVE MONTHS, and we received another notification that our order was ready for pickup. Clearly, it had never actually been cancelled. It then took several more weeks and countless conversations to arrange pickup, with every customer service representative giving us a different answer. When we finally managed to arrange a pickup time, we arrived at the distribution centre only to discover that it was in the middle of relocating. This was never communicated to us beforehand. One of our items was supposedly at that location, while the other had been moved to the new location. We drove to the second location, only to be told they couldn't even locate our item because, although half our order had been moved, it hadn't actually been unloaded yet. At this point, I genuinely don't know how a company can make what should be a straightforward furniture purchase such an unnecessarily exhausting experience. Between the sales tactics, repeated misinformation, lack of communication, broken assurances, and completely disorganized customer service, there has been very little accountability at any stage. I would strongly encourage anyone considering spending their money here to look elsewhere.

Not polite, not helpful, not kind

Just got a couch delivered, half is fully crooked and won't recline properly. I'm opting for a return and refund, but from the other reviews; seems people are having a hard time getting their money back. This review is here to warn others, and a timestamp: 11/04/2026 arrival of broken recliner couch. Set to recieve a call the next day about the return and refund.

A great experience in Ahmed, as well as price matched!

Please save yourself a headache and do not shop here. It’s been a nightmare trying to get someone to take accountability for a wrongly delivered order (twice), and being charged a delivery fee when we were promised free delivery. We’re still waiting on a piece of our couch to be delivered, so I called to check in on it and Guest Care told me the color and it is still wrong. I was supposed to receive a call from the Sales Rep to ensure the right piece is on its way and never did. Guest Care mentioned the Sales Rep never fixed the order. When we purchased the couch, we had some hesitations about the fit in our space, but were assured we could return a piece of our couch if it didn’t fit. We’re still waiting on one missing piece, and I was told it’s now too late if we change our mind as it is past the 48 hr return window. We don’t even have the full couch, so not it feels unfair that we’re now out of luck should the couch not be the right fit. Just listen to the Reddit reviews and please do not shop here.

Outstanding customer attention given by Vinit. He provided product technical details, other alternate product advantages - disadvantages, and affordable financing conditions to complete this selling.

My recent purchase from the Deerfoot City store left me very disappointed with the level of customer service I received. The service started out well, but when part of my order was delivered, I immediately notified the store that the sofa would not work. I went to the store the next day and spent about two hours trying to sort things out. I was advised that everything had been resolved as an even exchange, but my statement showed a different reality. I had also declined the warranty, yet it was still included. Dishonesty must have been displayed with the furniture. I also do not understand the practice of splitting one order into two deliveries. Is this done to charge for delivery twice? I repeatedly asked for my invoice, but getting it felt like asking for a favor. The rep would advise he was out of the office, sick, or otherwise unavailable. The delivery itself was not a white-glove service. During both deliveries, the delivery team practically turned the white sofa onto the floor to attach the feet. I asked whether they could use a blanket and turn the sofa onto it, but the delivery person responded, “I trust your floor is clean.” The sofa practically became a mop at that time. Customer service called yesterday regarding my one-star rating, but the representative raised their voice. I had to explain that I was at work and was not prepared to argue. I have purchased many items from Ashley in the past, but after this experience, I will not be returning. There has been too much dishonesty and extremely poor customer service.