Ashley HomeStore | Calgary, AB T2L 1K8
Ashley HomeStore Calgary, AB
Your Local Furniture, Mattress & Decor Store
Welcome to Ashley HomeStore 510-3630 Brentwood Road in North West Calgary. We're located in Brentwood Village Mall next to Homesense and just across the tracks from the University of Calgary. We offer a more relaxed, personalized shopping experience than your typical big-box furniture store. Since opening in 2018, we’ve become a go-to for Canadian students, condo residents, and families in the area. Because we serve a lot of smaller-space shoppers, pieces like the Larce sectional and Modmax collections are big hits—they’re modern, stylish, comfortable, and fit into tight hallways and elevators with ease. We like to keep things simple. Our team takes the time to understand your needs, offers real-world advice, and makes sure you're never overwhelmed. On a typical weekend, we see less than half the traffic of stores like our Heritage or Deerfoot City locations. That means a quieter atmosphere and a lot less pressure while you browse. Looking for a better night’s sleep? Our ProSense Medium by Tempur-Pedic is a local favourite, and our bedding section is one of the best in the city. Our Create Recliner series is one of our best-sellers, and our brand-new outdoor patio line is perfect for the spring season. As part of The Dufresne Group, we proudly support the Hope to Dream program, which helps provide beds to children in need. With team members fluent in English, French, Hindi, Punjabi, and Swahili, we're proud to offer a welcoming and inclusive experience for every guest. If you’re hoping to skip the crowds, the sweet spot is usually between 4–6 PM daily. At Ashley Brentwood, we keep it friendly, easygoing, and focused on you—because furnishing your home should be just as enjoyable as living in it.
Extremely Disappointing Experience….Buyer Beware!!! I strongly recommend thinking twice before making a large purchase from this store. After spending approximately $10,000 in March, we have spent months trying to resolve issues with both the products we received and the customer service afterward. We originally requested a medium mattress. When we later asked to use the 90-day comfort guarantee, due to the stiffness of the mattress, we learned that we had actually been sold the firmest Tempur-Pedic option, despite being under the impression we had received the medium mattress we had discussed. At that point, it became clear that what we received did not match what we believed we had purchased. Rather than continuing with the tempur-pedic mattress, we agreed to exchange it for a different brand. Unfortunately, after only three months, the inside of the replacement mattress is already shifting significantly. What has made this experience even more frustrating is the way the store has handled the problem. Instead of taking ownership of an issue involving a substantial purchase made directly through their store, we have repeatedly been directed to a 1-800 customer service line…automated “customer service”. My experience today was particularly disappointing. I called and asked to speak with the store manager. The woman who answered asked what the call was regarding, so I explained the situation. She immediately told me I needed to contact customer service…automated “customer service”. When I again asked to speak with the store manager, she then disclosed that she was the General Manager, Stacey. When I asked why she had not identified herself as the manager when I initially requested one, she explained that there are different types of managers and she did not feel she needed to address the issue herself, so I guess the managers and sales staff don’t believe in providing customer Service. That interaction left me with very little confidence in this store's willingness to stand behind the products it sells or assist customers when something goes wrong. When someone spends approximately $10,000, they should reasonably expect accurate information about what they are purchasing, quality products, and meaningful assistance when there is a problem. Unfortunately, that has not been our experience. Based on our experience, I do NOT recommend this location and would strongly encourage potential customers to spend your hard earned money elsewhere.
We had a wonderful experience at Ashley! We dealt with Karan to choose a bed frame which was a very easy and pleasant experience. He was a very personable chap! We dealt with Ahmed for the mattress and power base and he was extremely knowledgeable,professional and genuinely wanted to help us. We can’t wait to get the bed and get the zero G on; thanks to all at Ashley for helping us sort a cracking deal.
Salesperson should not be listening to music on their laptop while attending to a customer. Its unprofessional. Salesperson should not be questioning the customer about the price of an item, they should just say excuse me, and then look it up.
We had a fantastic experience shopping here! Incredible selection and wonderful customer service. Vinny provided excellent customer service and helped us find the perfect pieces for our home and was very patient with us as we made decisions. Also, Deep who helped us at checkout and arranging delivery was excellent too!
We ordered a rug from this location and Deep helped us out. He was so pleasant to work with. Very attentive and has great customer service skills! We can’t wait to return!
Been to many furniture stores in Calgary and have never experienced such great service! Really personable team, our experience felt genuine, had some good chats and laughs and even made a plan to go back for a VIP event in a few weeks.
Nicole greeted us at the entrance and was friendly and polite. She was very helpful with our questions and purchase.
The salesman was great, he understood our need, and provided us with what we’re looking for. He was friendly, knowledgeable, and supportive and showed us various options to keep us happy. Thank you!
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