Ashley HomeStore | Calgary, AB T2L 1K8

I wouldn't advise anyone to visit this store. I was yelled at by the store manager because I wanted to simply browse and was not interested in engaging in conversation. Told him multiple times that I was on a phone call and would let him know if I needed help. He then stated to say "You're just going to ignore me then?". He also stated it was store policy to talk to everyone, but I doubt it is store policy to get angry when someone is not interested in conversating. Disheartened and upset with the service at the store. Incredibly hostile environment with a horrible manager.

If I could give 0 starts I would. We arrived at your store this evening at 8:40p.m. The Open sign was illuminated, the front entrance doors were open, and your posted closing time was 9:00 p.m. However, when we reached the second set of sliding doors, they were closed and would not open. We were confused, as there were still 20 minutes before closing and we knew we would have had no problem completing our shopping and leaving by 9:00 p.m. We looked through the doors for a staff member because the lights were still on and the store appeared to be open. We then saw an employee peek around the corner. As soon as I pointed toward him, he immediately stepped back out of sight and hid behind the wall. I called into the store and said that I could see him, that he should stop hiding, and that I would be contacting management about the situation. He then came to the door, opened it slightly, and explained that his manager had instructed him to close the store early because there was a gas leak. I found this explanation difficult to understand. If there had truly been a gas leak, I would have expected it to be treated as an emergency. Employees should have been evacuated immediately, emergency services contacted, and the store clearly closed to the public. Instead, the employee remained inside the building. We then went to Winners next door. When we left there at 9:00 p.m., your store was completely closed with all the lights off. There were no fire trucks, emergency responders, or any indication that a gas leak had occurred. If there truly was a gas leak, I am concerned about how the situation was handled. If there was not, then I am concerned that customers were given misleading information rather than simply being told the store had decided to close early. This experience has left a very negative impression. As a result, I will not be returning to this location and will instead choose to shop at businesses that value their customers and communicate honestly with their customers. I hope you take this feedback seriously and address both the customer service concerns and the way this situation was handled. After reading another online reviews, I noticed a similar experience described by anther customer. If this reflects a recurring pattern, I hope it is investigated and addressed so that future customers do not have the same experience.

Good selection of quality bedroom sets and our sales associate Ahmed was very helpful, friendly, knowledgeable and professional. We are satisfied with our experience.

The salesman was great, he understood our need, and provided us with what we’re looking for. He was friendly, knowledgeable, and supportive and showed us various options to keep us happy. Thank you!

Best place to buy furniture! You can rely on them for whatever you need!

Very rude staff as usual. The guy at the front door kicked us out 20 min before closing time. They should train the staff to welcome customers not to send them out!

We had an excellent experience. The salesperson Darshankumar shah was very friendly, patient and professional throughout the entire process. He took the time to explain all the features of the furniture, answered all of our questions, and helped us make the best decision without any pressure. His customer service was outstanding, and he made us feel comfortable from the start. We highly recommend him to anyone looking quality furniture and excellent service.

Rose in customer services is very helpful and she genuinely cared and helped me.

Edit as at July 21st: My item is still not delivered. Delivery has been rescheduled 3 more times since my last review update. I have called the phone number left in response to my review multiple times with no one answering. On Sat, July 18th, a customer service person said "the item got to the warehouse after the delivery guys had set out for the day". This morning July 21st, another customer service person said "it might be that the item has been sold and is no more available at the store, the warehouse never received the item". ASHLEY FURNITURE, get your acts together and deliver my item! It has been 2 months!! I have been the one calling and following up, no communication from the store, no follow up from the sales guy. This is the worst service I have received in my life. If you value your peace, run from this location! Addendum: As much as I appreciated the service I received on purchase day, I must say I am extremely appalled and so frustrated by how, since May 22nd, I am yet to receive delivery of my 2nd item. Between June 8th and today, I have made 9 calls to customer service, and I have messaged Dhaval at least twice, but he directed me to customer service instead of helping resolve whatever internal problem they have that is delaying my delivery. Customer service keeps blaming the store while the store directed me to customer service. I paid for the item and delivery at the store, not online, yet the store can not resolve whatever is causing the delay. This is UNACCEPTABLE! I have had to cancel activities at least 3 times just to make sure I am home for the delivery, yet, delivery didn't happen.. As of today, July 11th, customer service has confirmed that the item is still at the store. Can you guys please deliver my item!