Ashley HomeStore | Calgary, AB T2L 1K8

$10,000+ spent, adjustable bed dead in 2 days, then 2 weeks of being ignored. I bought two beds and mattresses (over $10,000) from the Brentwood Ashley HomeStore. The adjustable bed stopped working two days after delivery. What followed was two full weeks of chasing: the salesperson went silent, the store told me to call customer service, and customer service promised a callback "within 24 hours" over and over — nobody ever called back. They gave me email addresses that don't even work anymore. I had to explain the whole story from zero three separate times. Today I drove to the store at noon for a meeting with the manager that THEY arranged. He wasn't there. At 1pm they said he had "just arrived" — then a fire alarm, then "he'll call you back," then at 2pm "he's in a meeting." Two weeks later: zero resolution, bed still broken. Save your money and your time — buy your furniture elsewhere.

If you are considering buying furniture from this store, please think carefully before spending your money. After spending over $10,000 on two beds and mattresses, I have experienced the worst after-sales service I have ever dealt with. My adjustable bed stopped working the day after delivery. I messaged the salesperson who helped me, but received no response. I then called the salesperson and the store, only to be told to contact customer service. What followed was two weeks of repeated calls, emails, and promises that someone would contact me within 24 hours. A technician did contact me initially and told me someone would follow up, but nobody did. When I called customer service again, I was told to email them. After receiving no reply, I called again and discovered that the email address they had given me was no longer in use. I sent everything to another email address and was told my case had been forwarded to a supervisor, who would contact me within 24 hours. Again, no one contacted me. I called yet again, was given another email address, and had to explain the entire situation from the beginning. Days passed without any follow-up. I contacted the salesperson again and was asked to email him the details. His reply finally arrived today, five days later. Throughout this time, I continued contacting customer service, but no one provided a solution. On Monday, I called the store and was told the store manager would be working on Friday and that I should come in at noon to meet him. Today, before leaving home, I called to confirm. At noon, the manager was not there. I called again at 12:50 p.m., and he was still unavailable. Around 1 p.m., I was finally told he had arrived, but a fire alarm then interrupted things. An employee said the manager would call me back. When I called again at 2 p.m., I was told he was in a meeting and could not take my call. From September 25 to today, October 9, I have spent two weeks trying to get this issue resolved. My adjustable bed still does not work, and no one has resolved my complaint. After spending over $10,000, I should not have to chase multiple people, resend the same information, and repeatedly follow up just to get help with a bed that failed the day after delivery. I will continue pursuing every available channel until this issue is resolved. This has been, without question, the worst purchasing and after-sales experience I have ever had.

Fast & easy. I knew what I was looking for, but I like that they will take away your old furniture, offer you a five-year warranty that includes cleaning in case you have any pets, and that it’s quick in delivery.

Vinny was amazing to work with. We weren’t even looking to buy today but his energy and passion was great! So we had to buy all the furniture we needed for the new house. Thank you for everything Vinny!!!

I’m waiting for a refund - etransfer only! Would not have purchased had I known.

Terrible - ordered stools in February told delivery in mid- April, then told end of June - we picked them up mid July. Will never buy from Ashley again!

Great experience, helpful and friendly salesman and a very smooth, no pressure communication.

As I was searching for a piece of wall decor, I decided to call the Brentwood store in Calgary. They didn’t have what I wanted but ordered it in for me for pick up! Saved me a lot of money on delivery!