Ashley HomeStore | Calgary, AB T2L 1K8

Avoid this place! The staff gave us one delivery date, but when we called to check, they changed it to a later date. They promise fast delivery just to get your business, but they don't keep their word. To make matters worse, they later demanded more money just to deliver our items."

Extremely disappointing experience at Ashley Brentwood Calgary. I purchased a sofa and large rug after being specifically told by staff that the rug was in stock with multiple units available for immediate pickup. Based on this information, I arranged and paid for a moving company to collect both items. The experience quickly became a mess. When the movers arrived at the warehouse to collect the sofa, there was confusion and delay, resulting in approximately one hour of waiting and multiple phone calls before the sofa was finally released. The bigger issue came when I arrived at the Brentwood store to collect the rug. Despite being told the previous day that multiple rugs were available, I was informed that there was actually no inventory available at all and I would need to wait around two weeks. I even tried to be flexible and offered to take any available replacement rug, but discovered there were effectively no rugs available for pickup. The inventory/warehouse area also appeared disorganized and poorly managed. What makes this experience especially frustrating is that I arranged transportation and incurred expenses based on information provided by Ashley staff. Had accurate information been given, I would not have wasted time, money, and effort. Poor communication, inaccurate inventory information, and disappointing customer service. I cannot recommend this location based on my experience.

This place is a Scam, Ashley furniture is a scam do mot trust them, believe what people already said on the reddit. I made the purchase and I’ve been told if I change my mind within the 48 hours, I can cancel my order and get my money back immediately at the store. I reached out to them 24 hours later to cancel my order. They verbally told me your order is cancelled and the refund has been issued! I asked them multiple times for cancellation confirmation and they just assured me(!) that the order cancelled! Now it’s 5 days later, I cannot even see the refund issued as pending on my credit card. The customer service is so rude and not answering what you asked for, just useless repetitive responses! Do not trust them!

Alina was very helpful and competent!

Our experience so far is been professionally very helpful

Great Seevice, great prices! Thank you Deep and Mariana

Dhaval Patel was very professional, friendly and very knowledgeable. He is not like most sales me that pushes you just because they want to make a sales. I can't say thank you enough to him for respecting and guiding my choice!